★英語(yǔ)口語(yǔ)頻道為網(wǎng)友整理的《餐飲服務(wù)英語(yǔ)口語(yǔ)》，供大家參考學(xué)習(xí)。
餐飲服務(wù)英語(yǔ)一
一. 講課內(nèi)容:餐廳服務(wù)基本用語(yǔ)
二. 講課目的: 通過(guò)學(xué)習(xí)掌握餐飲服務(wù)的基本用語(yǔ)
三. 授課對(duì)象: 主要針對(duì)餐飲部員工
四. 講課資源需求: 白板.白板筆.白板擦.桌椅
五. 講課方式: 面授
六. 講課內(nèi)容:
F&B基本服務(wù)用語(yǔ)
Unit One Reserving a table 訂座
1. This is “The Lichang Seafood Restaurant”.Good morning. May I help you?
早上好,黎昌海鮮大酒樓,有什么可以幫您的.
2. How many persons ,please.
您幾位呢?
3. I’m sorry we are booked out for this evening.
非常抱歉,我們的餐位今天晚上都已經(jīng)定出去了.
4. When are the restaurant hours?
餐廳的營(yíng)業(yè)時(shí)間是怎樣的?
5. I prefer a table by the window. My wife loves the night view of Beijing.
我喜歡靠窗邊的位置,我妻子喜歡看北京的夜景.
6.Thank you for calling, sir. We look forward to your visit.
謝謝您的來(lái)電,,先生,我們期望您的到來(lái).
Unit Two Receiving a guest引座
1. Have you got a reservation?
您有預(yù)定嗎?
2. Oh, yes, Mr. Smith. We’ve been expecting you. Would you please come with me?
哦,好的史密斯先生,我們一直等候著您的到來(lái),請(qǐng)跟我來(lái).
3. I haven’t got a reservation. Can I get a seat anyway?
我之前沒(méi)有預(yù)定,還有座嗎?
Sorry, sir, all the tables are taken. Would you mind waiting until one is free?
不好意思先生,我們已經(jīng)客滿了,您介意等一會(huì)兒?jiǎn)?
4．I’m sorry to have kept you waiting, sir and madam. Now we have a table for you. Would you step this way, please?
不好意思,讓您久等了先生/女士,現(xiàn)在有空位置了,請(qǐng)這邊走.
Unit Three Taking orders 點(diǎn)菜
1. Today we have chicken noodle.
今天有雞肉面。
2. How do you like your roast beef, rare, medium or well done?
你們要的烤牛肉是半熟的，適中的，還是熟透的？
3. Ok, here is the menu. Please take your time.
好的,這是菜單,您慢慢看
4. Are you ready to order, gentleman?
您現(xiàn)在準(zhǔn)備點(diǎn)菜嗎,先生?
5．I like Chinese food..Would you recommend something for me?
我喜歡中國(guó)菜,你幫我們介紹介紹.
6．Which is the quickest dish you can make? 有什么清淡一點(diǎn)的菜式?
Unit Four Recommend the dishes 推薦菜式
1.We are still looking at the menu. Maybe you could recommend something?
我們還在看菜單,要不,你幫我們介紹幾個(gè)菜?
3 . We have fresh fish’s offal from market, would you like to have a try?
我們今天的魚(yú)剛從市場(chǎng)上買回來(lái),您可以試一下.
4. We have Sichuan dish and Guang Dong dish. Which would you prefer?
我們有川菜和廣東菜,您看喜歡哪一種呢?
5. It is Duanwu Festival today, would you like some Zongzi?
今天是端午節(jié),您來(lái)點(diǎn)粽子試試看
6．It’s cheap and delicious, would you like some ?
這既便宜又好吃,要不要來(lái)一點(diǎn)?
7. “White snow hides the dragon” is very famous here, would you like some?
白雪藏龍是我們的招牌菜,您要不要試試
8.What special food do you have for Lantern Festival.
你們燈會(huì)的時(shí)候有什么特色的菜肴?
Unit Five Bar Service 酒吧服務(wù) 1. Today I’ll try some Chinese wine, especially those made in Hebei, what can you suggest? 今天我想試試中國(guó)的紅酒,尤其是產(chǎn)自河北的,你們有什么建議呢? 2. The Great Wall Brand Dry Red Wine is in fashion now. It is brewed in Xuanhua, Hebei. 現(xiàn)在長(zhǎng)城白蘭地干紅很流行,它是產(chǎn)自河北宣化的. 3. Do you care something a little stronger? If you prefer something milder, there is rice wine here. 您要不要來(lái)點(diǎn)烈性酒呢?要是喜歡酒精度低的話,我們這兒還有米酒. 4. Heng Shui Laobaigan is one of the most famous liquors in Hebei province and never goes to the head. 衡水老白干是河北省有名的白酒,而且喝了不上頭. 5. Can I bring the wine and liquor by myself? 我可以自帶酒水嗎? 6. How about Mao tai liquor, a famous liquor in Gui zhou? 要不茅臺(tái)酒怎么樣,它是貴州很有名的白酒
Unit Six Serving Dishes 上菜 1. Here are our cold dishes, sir. 先生,這里是我們的涼菜 2. Here you are, sir. This is hot and peppery duck.. 來(lái)，先生。您的香辣鴨。 3. Here are our shark’s fin in soup dumpling . 這是您要魚(yú)翅灌湯餃。 4. This is the special of our restaurant, “Steamed crab” 這是我們飯店的特色菜“清蒸大閘蟹”。 5. Here you are, please enjoy yourself. 這給您并祝您用餐愉快 6．This is our complimentary Fruit. 這是我們送給您的果盤(pán) 7．This dish is called “Ma Po beancurd”. Help yourself to it. 這道菜叫做麻婆豆腐,請(qǐng)慢用 8．Here is your Fried eggplant . 這是您點(diǎn)的燒茄子. Unit Seven Explain Food 解釋飯菜 1.These are the dumplings. Please put a little vinegar on the plate and dip them into before eating. 這是餃子,在您吃之前倒點(diǎn)醋在碟子里然后蘸著吃 2． What makes the celebration significant is noodles as a must for every birthday dinner in China. 在中國(guó)，生日宴會(huì)上吃面條慶祝是很有意義的。 3. You’d better enjoy the dish while it is still hot. The dishes loses its flavor when it gets cold. 您好是成熱吃,要是涼了就不好吃了 4．Dumplings are made of glutinous rice flour with stuffed fillings such as meat, strawberry jam, sesame and so on . It can be boiled or fried. 元宵是用粘米面做的，里邊有餡，有肉餡，草莓醬，芝麻等?？梢运?，也可以油炸。
Unit Eight Ask for Something要求幫助 1． By the way, could you bring me a pair of chopsticks, (, some more tea, a spoon,water ) please? 順便，請(qǐng)給我拿雙筷子好嗎？ 2． There isn’t any mustard (chilli oil ) here. Could you fetch me some wile you are at it? 這兒沒(méi)有芥末油（辣椒油）了，給拿點(diǎn)來(lái)好嗎？ 3． It is too raw. I wanted mine well done. But this one here is at medium. 這個(gè)太生了,我的那塊要熟透的,但是那塊還正合適 4. I’m sorry, but I ordered something else. （I don’t think I ordered this.） 對(duì)不起,我點(diǎn)的是另外的(我點(diǎn)的不是這個(gè)) 5．I ordered half an hour ago. I haven’t gotten my food yet. 我點(diǎn)完菜都半個(gè)小時(shí)了,我的菜還沒(méi)好嗎? 6．Another friend is coming, can you add something more? 我還有位朋友過(guò)來(lái),再幫我加點(diǎn)菜好嗎? 7. Time is limited, can we take the “Braised fish’s offal with paprika” off our order? 時(shí)間來(lái)不及了,可以幫我們把那道菜取消了嗎?
Unit Nine Pay a Bill 結(jié)帳 1． Do you take credit card here? （Is credit allowed here?） 您們收信用卡嗎？(允許賒賬嗎？) 2． Can we have our bill please? 我們現(xiàn)在結(jié)賬好嗎? 3. This is your charge ,welcome back to our Restaurant. 這是找您的零錢,歡迎您下次光臨 4. This is an itemized bill. It is easy to spot a discharge if there exists one. 這是一份逐條列明的細(xì)賬，如果有差錯(cuò)的話，很容易發(fā)現(xiàn)。
Unit Five Bar Service 酒吧服務(wù) 1. Today I’ll try some Chinese wine, especially those made in Hebei, what can you suggest? 今天我想試試中國(guó)的紅酒,尤其是產(chǎn)自河北的,你們有什么建議呢? 2. The Great Wall Brand Dry Red Wine is in fashion now. It is brewed in Xuanhua, Hebei. 現(xiàn)在長(zhǎng)城白蘭地干紅很流行,它是產(chǎn)自河北宣化的. 3. Do you care something a little stronger? If you prefer something milder, there is rice wine here. 您要不要來(lái)點(diǎn)烈性酒呢?要是喜歡酒精度低的話,我們這兒還有米酒. 4. Heng Shui Laobaigan is one of the most famous liquors in Hebei province and never goes to the head. 衡水老白干是河北省有名的白酒,而且喝了不上頭. 5. Can I bring the wine and liquor by myself? 我可以自帶酒水嗎? 6. How about Mao tai liquor, a famous liquor in Gui zhou? 要不茅臺(tái)酒怎么樣,它是貴州很有名的白酒
Unit Six Serving Dishes 上菜 1. Here are our cold dishes, sir. 先生,這里是我們的涼菜 2. Here you are, sir. This is hot and peppery duck.. 來(lái)，先生。您的香辣鴨。 3. Here are our shark’s fin in soup dumpling . 這是您要魚(yú)翅灌湯餃。 4. This is the special of our restaurant, “Steamed crab” 這是我們飯店的特色菜“清蒸大閘蟹”。 5. Here you are, please enjoy yourself. 這給您并祝您用餐愉快 6．This is our complimentary Fruit. 這是我們送給您的果盤(pán) 7．This dish is called “Ma Po beancurd”. Help yourself to it. 這道菜叫做麻婆豆腐,請(qǐng)慢用 8．Here is your Fried eggplant . 這是您點(diǎn)的燒茄子. Unit Seven Explain Food 解釋飯菜 1.These are the dumplings. Please put a little vinegar on the plate and dip them into before eating. 這是餃子,在您吃之前倒點(diǎn)醋在碟子里然后蘸著吃 2． What makes the celebration significant is noodles as a must for every birthday dinner in China. 在中國(guó)，生日宴會(huì)上吃面條慶祝是很有意義的。 3. You’d better enjoy the dish while it is still hot. The dishes loses its flavor when it gets cold. 您好是成熱吃,要是涼了就不好吃了 4．Dumplings are made of glutinous rice flour with stuffed fillings such as meat, strawberry jam, sesame and so on . It can be boiled or fried. 元宵是用粘米面做的，里邊有餡，有肉餡，草莓醬，芝麻等?？梢运?，也可以油炸。
Unit Eight Ask for Something要求幫助 1． By the way, could you bring me a pair of chopsticks, (, some more tea, a spoon,water ) please? 順便，請(qǐng)給我拿雙筷子好嗎？ 2． There isn’t any mustard (chilli oil ) here. Could you fetch me some wile you are at it? 這兒沒(méi)有芥末油（辣椒油）了，給拿點(diǎn)來(lái)好嗎？ 3． It is too raw. I wanted mine well done. But this one here is at medium. 這個(gè)太生了,我的那塊要熟透的,但是那塊還正合適 4. I’m sorry, but I ordered something else. （I don’t think I ordered this.） 對(duì)不起,我點(diǎn)的是另外的(我點(diǎn)的不是這個(gè)) 5．I ordered half an hour ago. I haven’t gotten my food yet. 我點(diǎn)完菜都半個(gè)小時(shí)了,我的菜還沒(méi)好嗎? 6．Another friend is coming, can you add something more? 我還有位朋友過(guò)來(lái),再幫我加點(diǎn)菜好嗎? 7. Time is limited, can we take the “Braised fish’s offal with paprika” off our order? 時(shí)間來(lái)不及了,可以幫我們把那道菜取消了嗎?
Unit Nine Pay a Bill 結(jié)帳 1． Do you take credit card here? （Is credit allowed here?） 您們收信用卡嗎？(允許賒賬嗎？) 2． Can we have our bill please? 我們現(xiàn)在結(jié)賬好嗎? 3. This is your charge ,welcome back to our Restaurant. 這是找您的零錢,歡迎您下次光臨 4. This is an itemized bill. It is easy to spot a discharge if there exists one. 這是一份逐條列明的細(xì)賬，如果有差錯(cuò)的話，很容易發(fā)現(xiàn)。