商務(wù)英語常用語(1)

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abandon rate 掛斷率(衡量客戶服務(wù)質(zhì)量的指標(biāo)之一,計算方式為:撥入客戶服務(wù)中心的電話總數(shù)中客戶因等候時間過長而掛斷的電話數(shù)目占總數(shù)的百分比)
    例: By choosing the right on-hold music, the company has reduced abandon rate by 50%.
    absenteeism 曠工,缺勤
    例:Improvements in working conditions helped to reduce levels of absenteeism.
    absolute interest 絕對產(chǎn)權(quán),絕對權(quán)益
    例:The company has an absolute interest in the building.
    academic intelligence 學(xué)術(shù)方面的才智
    例:Phrases such as "solves problems well,""displays interest in the world at large,""accepts others for what they are,""admits mistakes,""is goal oriented," and "converses well" suggest that people focus on the worldly side of intelligence, as opposed to just "academic intelligence.
    academic smarts 學(xué)術(shù)方面的才能
    例:It's not the usual way of thinking about it - academic smarts-IQ
    accelerated learning 速成學(xué)習(xí)
    例:Accelerated learning shows that language learning an be fast, effective and enjoyable.
    access 1 使用,享用權(quán)
    例1: Access to these files is restricted.
     2 : Students have free access to the library's scientific literature.
    access 2 進入
    例:Its acquisition of the group will allow it to gain access to France's railway business.
    access fee 使用費
    例:They have cut the access fee long-distance providers pay to local phone companies.
    accessories 裝飾品,首飾,衣飾
    例1:I would like to thank you for the interest you expressed in our range of children's and teenage fashion sportswear and accessories.
    例2:As Potter-mania sweeps the nation, add a magical touch to your mobile with these fun Harry Potter-themed phone accessories.
    accessory apartment 附屬房(個人獨立住宅中供出租的多余房屋)
    例:In other countries, accessory apartments are not just tolerated but encouratged.Britain and Germany, for instance, offer tax breaks to homeowners who rent out portions of their houses.
    accident frequency rate 意外傷亡事故頻率(按每百萬工作小時計)
    例:Steps are being taken to cut down the accident frequency rate.
    accident report book 事故記錄本
    accommodation 1 適應(yīng)性調(diào)節(jié)
    例:Legislation requires employers to make reasonable accommodations for the handicapped in hiring and other ways.
    accommodation 2 (應(yīng)急的)短期貸款
    例:We're going to request a short-term accommodations from the bank to cover these payments until we can find other funds
    accommodation address 臨時通信地址
    例:Please write to my accommodation address.
    account 1 賬戶
    例:When the debt is cleared- as it must be by the time the customer retires- and the account goes into credit, it will attract interest at about 5 per cent.
    account 2 客戶,生意往來關(guān)系
    例:The firm is one of our major accounts.
    accountancy 會計工作
    例: To her, accountancy was a means to find out about business and be paid at the same time.
    accounts 1 賬目
    例:The financial director was accused of falsifying the company accounts.
    accounts 2 會計部門 即 accounts department
    例: She works in accounts.
    accounts manager 會計部經(jīng)理
    accounts payable 應(yīng)付賬款
    例: Accounts payable is created when a firm deals with suppliers who extend credit.
    accounts receivable 應(yīng)收賬款
    例: Assets include cash, accounts receivable, inventory, property and equipment, and patents.
    achievable 切實可行的,可達(dá)到的
    例: Your objectives should be relevant to the job you have applied for and achievable.
    Achilles' heel 原意為阿基里斯的腳踵,引申為致命弱點
    例: However, an Achilles' heel can usually be found that allows the headhunter to persuade them that they are, in fact, wanting to change.
    acid test 決定性的考驗
    例: The acid test is whether or not somebody will actually buy the product.
    acquire 購入,取得所有權(quán)
    例: This is Cussons' newly acquired factory in Poland.
    acquisition 收購
    例: The accelerated rate of globalisation has left companies desperately seeking overseas acquisitions in order to remain competitive.
    across-the-board 全面,全體
    例1: They have decided to increase prices by 4% across-the-board.
    例2: To save money, identify current problems, and make the old company more dfficient, the new president ordered an across-the-board examination of expenditures and operational procedures in every department.
    action figure (仿真)玩具人,活動人
    activewear 運動服
    例: Lauren has been making activewear and basics like jeans and leather jackets for almost a quarter of a century.
    activity 經(jīng)營項目, 經(jīng)營業(yè)務(wù)
    例: The main activities of the company are manufacturing computer components and direct retailing to consumers
    act of God 不可抗力, 天災(zāi), 亦作 force majeure.
    例1. Private householders or businessmen insure against burglary, loss or damage by vandalism or "acts of God".
    例2. The insurance policy does not cover acts of God.
    actuals 實際數(shù)字(相對于估計的數(shù)目)
    例: These are the actuals for last year's turnover.
    actuary 精算師(受雇于保險公司或退休基金公司,根據(jù)死亡率和意外事故、火災(zāi)、盜竊等的可能性,估計保險風(fēng)險和費用)
    例:Actuaries spend their time working out whether or not an accident will happen and how much it will cost if it does.
    adaptation 重新打造以適應(yīng)本土化
    例1:Adaptation may need to be made in branding, labeling, and packaging of the product.
    例2:Potential risk refers to the level of adaptation required to enter foreign markets.
    added value 增加值,增值
    例:An important aspect of marketing goods like CD players and televisions is possible added value, such as free videos or CDs.
    addition (某一產(chǎn)品系列中的)新增產(chǎn)品
    例:The KR 700 is the latest addition to our range of fax machines.
    Additional Benefit Funding 附加福利基金(??睿?BR>    例:You will be able to use as much as you like of your Additional Benefit Funding to "buy" benefits.
    add-on 附加裝置(可以是硬件或軟件,目的為改進或增加功能),附加部分,亦作add-in
    例1:It's better to use a computer with add-on/in.
    例2:Various add-ons/ins can be purchased to increase the output of the machine.
    address 1 滿足(需求)
    例:Every effort is made to address costomer needs.
    address 2 作正式講話,發(fā)表演說,向……匯報
    例:The media relations manager addressed shareholders prior to the company's merger with a Swedish company.
    address 3 處理,解決
    例:In an attempt to address this problem, major banks are about to offer start-up packages to assist new business.
    address book 通訊簿
    例:Mke sure you have everybody's name in your address book.
    addressing machine 通訊地址打印機
    adjoining bedroom (兩間毗連的)套間
    administration charges 行政管理費,亦作administration fees
    例: If you're just starting up, many banks offer special packages with no administration charges for the first year.
    administrative expenses 行政管理費用
    例:The secretary's salary, and expenses incurred in the office are shown as administrative expenses.
    adult day-care centre 成人日托服務(wù)中心
    例:Adult day-care centres, which provide supervision in a group setting for aged or disabled people who live at home, have multiplied tenfold in the past decade.
    好了,今天就不唱歌了,上自習(xí)去了
    advance 預(yù)付款, 墊款
    例: I asked for an advance on my salary.
    advanced orders 預(yù)訂貨量
    例: The development of the game has taken two years but advanced orders are impressive.
    advancement 進步
    例: Businesses established in foreign countries should contribute to the social advancement of those countries.
    advance publicity 前期宣傳
    例: The product has sold well considering it was not given much advance publicity.
    advance reservation clerk (酒店)客房預(yù)訂接待員
    advantageous 有利的
    例:Applicants with a background in engineering or processing would be highly advantageous.
    adversarial relationship 長期敵對關(guān)系,長期關(guān)系緊張
    例:Top management called on the company's division heads to start acting like members of the same team rather than displaying an adversarial relationship.
    advertising agency 廣告公司
    例: You need to employ an advertising agency to create a product image.
    advertising business 廣告業(yè)
    例: Dentsu is in the advertising business.(Dentsu日本電通公司)
    advertising campaign 廣告宣傳活動
    例1: If one advertises excessively, the advertising campaign could suffer from wearout.
    例2: The automobile company created a massive advertising campaign to increase interest in its new electric cars.
    advertising consultancy business 廣告咨詢公司
    例:He now plans to set up his own advertising consultancy business.
    advertising selection 廣告甄選(法)
    例: Adervertising selection, which is placing an advertisement in newspaper or magazine, is most suitable for those vacancies which do not require particularly high levels of specialised knowledge.
    advice note 通知單(供貨商給收貨人,列明貨物性質(zhì)、數(shù)量、運輸日期及方式等)
    例:We have received an advice note for the goods we ordered.
    advid 自薦錄像帶(擬考大學(xué)或求職的人將自己的專長或優(yōu)點錄制在錄像帶上供學(xué)?;蚱赣脝挝豢紤]錄取或錄用)
    advisory board 咨詢委員會
    例:You will benefit from establishing an advisory board of experienced business people who can guide you through the growth process.
    advisory service 咨詢服務(wù)
    例:The bank provides a financial advisory service for all its clients.
    aero (車輛等)流線型的
    例:We lowered the front end for more visibility, and softened the lines for a more aero look.
    affiliation 1 聯(lián)營公司
    例: We have a number of affiliations throughout the country.
    affiliation 2 附屬機構(gòu)
    例: Please put your name, address and affiliation.
    affinity (group) card 團體(組織)卡(志為具有共同背景或是聯(lián)系 的個人群體,如人事相同專業(yè)、校友或退休人員組織等共同使用的信用卡)
    after-care service 售后服務(wù)
    例:Make sure that the company you buy from can offer a comprehensive and convenient after-care service.
    after-sales service 1 售后服務(wù)(常用于汽車、電腦、家用電器等耐用消費品)
    例:We off a full after-sales service.
    after-sales service 2 售后服務(wù)中心
    例:Many large companies in Shanghai have geared themselves to the international conventions and set up after-sales services accepting repairs and dealing with customers' complaints.
    after-sales warranty 售后保單
    against all risks 保全險
    例:These are goods insured against all risks.
    agency 代理行,經(jīng)銷處,公眾服務(wù)機構(gòu),代理公司,中介公司
    例:The firm has agencies all over the world.
    agency recruitment通過職業(yè)介紹所招聘
    例:Recruitment in the UK is divided into agency recruitment, advertising or executive search.
    agenda 議程
    例:An agenda is a list of things to discuss at a meeting.
    agent 1 代理商,代理人
    例:He is an authorized agent for a large insurance company.
    agent 2 作用力
    例:We believe that business can be a powerful agent for social change.
    aggressive police-style interview technique 咄咄逼人的警察審犯人式的面談方式
    例:He does not suggest an aggressive police-style interview technique, but insists that close inspection of a curriculum vitae is absolutely essential.
    aggressive reporting 樂觀高估的財務(wù)報告
    例: Some financial statements tend to increase income(aggressive reporting), others decrease income( conservative reporting).
    agribusiness 企業(yè)化農(nóng)業(yè),家業(yè)綜合企業(yè)
    例:He works for an agribusiness company.
    agro-industry (化肥制造、倉庫建筑等)農(nóng)用工業(yè)
    例:These major sectors are telecomms, IT, agro-industry and what is termed "welfare".
    air freight operator 空運公司
    例:This air freight operator has no travel service.
    airline 航空公司
    例:I flew with my favourite airline as always.
    airline business 航空業(yè)務(wù)
    例:Cathay Pacific(國泰航空公司) is in the airline business.
    OK,so much for today
    airlines 航空公司(多用于航空公司名稱中)
    例: English Royal Dutch Airlines (均大寫)
    air miles 里程獎 亦作 air-miles awards
    例1: The attraction of air miles is easy to understand.
    例2: Air-miles awards for frequent flyers are one of airline services.
    air time 通話時間
    例: Traditionally, cellar(此處應(yīng)為cellular,謝謝千千提醒) users have paid the air time for incoming calls as well as outgoing.
    airways 航空公司(主要用于航空公司名稱中)
    例: British Airways
    alcometer酒精檢測儀(通過檢查呼吸測出血液中酒精含量的儀器),亦作Breathalyzer, drunkometer
    例:We are empowered to stop any motorist for routine reasons, and we can ask them to blow into the Alcometer if we think they might be over the limit.
    all-expenses-paid trip (由公司出錢的)免費旅行
    例: To reward the top sellers, the company is offering them an all-expenses-paid trip to Las Vegas in America.
    allotment 配股
    例: Allotment has been made by random draw because of oversubscription.
    all-risk policy 全險,綜合險,全險保單
    例: We have taken out an all-risk policy on the electronic equipment.
    alternative 非主流的
    例: Coca-cola already has 8 per cent of the alternative beverage market.
    aluminum can 易拉罐, 亦作ring-pull can或pop
    amalgamate 合并
    例:The two firms are amalgamating to increase productivity and save running costs.
    amenity 1 (常作amenities)便利設(shè)施; 生活福利設(shè)施
    例: The large 17th century house has been tastefully renovated and refurbished to provide all the amenities of a modern conference center.
    amenity 2 設(shè)施齊全的現(xiàn)代化福利生活區(qū)
    例: This area has been developed into an amenity.
    American Express 美國運通信用卡
    例: Departure-tax stamps can be bought at airports and post offices with Australian currency or by American Express, Visa or MasterCard.
    American plan 美式酒店服務(wù)(提供住宿、一日三餐及一應(yīng)服務(wù)),美式收費制(包括繕?biāo)藜耙粦?yīng)服務(wù)費在內(nèi)的旅館收費制)
    例: American plan includes bed, breakfast, lunch and dinner.
    amortization 攤銷
    例: Amortization is the depreciation of intangible assets such as Patents and Goodwill.
    angle 投資天使,對個人投資者(private investors)的別稱,也叫 angel invester
    例1:It's important to start networking to find an angel long before you actually need the capital.
    例2:Angel investor: An individual investor who has made one or more equity investments in emerging growth technology firms.
    annoyance 令人討厭的人或事
    例:The target market has viewed the ad so many times that it no longer makes a positive impression, and, in fact, it may make a negative impression in the form of an annoyance.
    annual general meeting 年度股東大會(根據(jù)法律規(guī)定每年舉行,出席的包括公司成員,股東和董事),簡稱AGM.口語里也稱the yearly shareholders' meeting.
    例: The financial results will be announced at the annual general meeting.
    annualization 年工時制
    例: She also said companies might be able to implement the government's measures based on the "annualization" of working hours rather than a calculation week by week.
    annual production 年產(chǎn)量
    例: Within five years annual production went from 20 000 to 230 000 cars and the company founded its first South American subsidiary.
    annual profit 年收益,年利潤
    例: The company produces an annual profit of 25 million.
    annual report 年報
    例: An annual report is a document which tells you about the company's performance over the year.