第二課: 接受電話預(yù)定房間
Lesson 2: Taking a Reservation Over the Phone
各位朋友好，歡迎您收聽為旅游及服務(wù)業(yè)人員提供的初級“旅游業(yè)
英語”第二講，我是澳洲廣播電臺的節(jié)目主持人馬健媛。
在第一課中，我們學(xué)習(xí)了如何在接聽電話時做自我介紹、在什么情
況下用英語說早安和晚安等等。我們還學(xué)習(xí)了如何用英語表示日
期、英語字母的國際無線電標(biāo)準(zhǔn)拼讀方法、如何正確地稱呼客人頭
銜以及有關(guān)YES 和CERTAINLY 這兩個詞匯的更加正式的表達方法。
在這一課中，我們要學(xué)習(xí)的內(nèi)容包括如何用英語中AND 這個詞使一
個問句聽起來更加客氣、如何禮貌地請客人重復(fù)他說的話以及當(dāng)客
人說“謝謝””Thank you” 的時候我們要如何回應(yīng)。
在我們學(xué)習(xí)新的對話之前，先讓我們聽一下接受電話預(yù)定房間的第
一部分。
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
Mona: That’s right.
Leo: Just a minute please…
Yes, we have rooms available then. You require two single
rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo: And your father’s name, Ms White?
Mona: Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E double-B E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
現(xiàn)在我們繼續(xù)收聽第二講“接受電話預(yù)定房間”
Now we'll continue with Lesson 2: Taking a Reservation Over the Phone.
Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
這段對話您聽懂了多少呢？為了給蒙納懷特預(yù)定房間，利奧記下了
她的信用卡號碼?，F(xiàn)在我們再來聽一遍這部分的對話，我會將這段
對話翻譯成漢語。
利奧: 您要以何種方式支付房費呢，懷特女士？
Leo: And how will you be paying for your room, Ms White?
蒙納: 我用信用卡支付
Mona: By credit card.
請注意利奧是如何使用英語AND 這個詞匯來開始一個新的話題的，
他提出了信用卡的問題。如果不用AND 這個詞，他的問題就會顯得
有些突兀。請再聽一遍對話并跟著重復(fù)
Leo: And how will you be paying for your room, Ms White?
And when would you like the rooms?
And your father’s name?
接下來我們一起聽這段對話新的部分，我會將它們譯成漢語
利奧: 請問您的信用卡號碼？
Leo: Your card number please?
蒙納: 4434
Mona: 4434
蒙納: 1234
Mona: 1234
蒙納: 5678
Mona: 5678
蒙納: 9902
Mona: 9902
利奧: 是1102 嗎？
Leo: Double one, zero two?
蒙納: 不對，是9902
Mona: No, double nine zero two.
也許您已經(jīng)注意到了，在拼讀過程中如果出現(xiàn)字母或數(shù)字重疊的
話，我們可以使用英文DOUBLE 這個字。例如:DOUBLE B, DOUBLE 4.
請注意聽錄音并跟著重復(fù)
Double M
Room: R double-O M
Double-8
6 double-oh 2
另外，“零”這個數(shù)字在英語里是“ZERO”，也可以說成“OH”，
這兩種說法可以交替使用。但通常我們會說DOUBLE OH, DOUBLE OH,
而不說DOUBLE ZERO, DOUBLE ZERO.請再聽一遍錄音并跟著說。
Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: 4434
1234
5678
9902?
Mona: That’s right.
各位聽眾，您現(xiàn)在收聽的是澳大利亞澳洲廣播電臺制作的“旅游業(yè)
英語”
第二講: “接受電話預(yù)定房間”
Lesson 2: Taking a reservation over the phone.
請注意聽這段對話的生詞與表達方式
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: And the expiry date?
Mona: Eleven, …
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you. I’ve booked two rooms for Ms White and Mr Webber
from Wednesday the 25th to Saturday the 28th of September.
Mona: Thank you.
Leo: You’re welcome. We’ll see you on the 5th, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.
再聽一遍，我會將這段話譯成漢語
利奧: 1102
Leo: Double one, zero two?
蒙納: 不對，是9902
Mona: No, double nine zero two.
利奧: 請問您信用卡的有效日期？
Leo: And the expiry date?
蒙納: 十一月。。。。。
Mona: Eleven, …
利奧: 請您再重復(fù)一遍好嗎？
Leo: Could you repeat that please?
蒙納: 今年十一月
Mona: November this year.
請注意聽利奧是如何要求懷特女士澄清某些疑問的
Leo: Double one, zero two?
利奧重復(fù)了他所聽到的話，并且將他感到有疑問的部分用疑問的語
氣說出。我們再來聽一遍利奧的話，請試著學(xué)習(xí)使用他的語氣。
Mona: The fifth of September.
Leo: The fifth of September?
Mona: Double nine zero two.
Leo: Double nine zero two?
為了確認對話的正確意思，利奧還使用了下列說法
Leo: Could you repeat that please?
請注意聽并跟著重復(fù)
Listen and repeat.
請您再重復(fù)一遍好嗎？
Could you repeat that please?
請您再重復(fù)一遍好嗎？
Could you repeat that please?
我們現(xiàn)在來聽一段新的對話，我會將對話譯成漢語
利奧: 謝謝
Leo: Thank you.
利奧: 我為懷特女士和偉博先生預(yù)定了兩個房間
Leo: …I’ve booked two rooms for Ms White and Mr Webber …
利奧: 入住日期從九月二十五日星期三到九月二十八日星期六
Leo: ...from Wednesday the 25th to Saturday the 28th of September.
蒙納: 謝謝
Mona: Thank you.
利奧: 不客氣
Leo: You’re welcome...
利奧: 那我們二十五日見，懷特女士
Leo: …We’ll see you on the 25th, Ms White.
蒙納: 非常感謝，再見
Mona: Thanks a lot. Goodbye.
利奧: 再見
Leo: Goodbye.
當(dāng)別人說‘謝謝“的時候，我們也要有禮貌地回復(fù)。利奧的說法是
YOU ARE WELCOME,這也許應(yīng)該算是英語里常用的一種說法了。另
外，我們也可以說“MY PLEASURE”，而澳洲人流行的一種說法就
是NO WORRIES,請聽錄音并跟著重復(fù)
Leo: You’re welcome.
Leo: My pleasure.
Leo: No worries.
我們再聽一遍這段對話，請您跟著重復(fù)。在利奧的講話之后會有一
段間隔。
Leo: And the expiry date?
Mona: Eleven, …
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you.
Leo: I’ve booked two rooms for Ms White and Mr Webber…
Leo: …from Wednesday the 25th to Saturday the 28th of September.
Mona: Thank you.
Leo: You’re welcome.
Leo: We’ll see you on the 25th, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.
現(xiàn)在讓我們把第一課和第二課中的對話一起完整地聽一遍。
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
Mona: That’s right.
Leo: Just a minute please.
Yes, we have rooms available then. You require two single
rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father’s name, Ms White?
Mona. Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: 4434 1234 5678 9902?
Mona: That’s right.
Leo: And the expiry date?
Mona: Eleven, …
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you. I’ve booked two rooms for Ms White and Mr Webber
from Wednesday the 25th to Saturday the 28th of September.
Mona: Thank you.
Leo: You’re welcome. We’ll see you on the 25th, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.
以下是一些對話的重點，有時間的話您要多多地練習(xí)
Could you repeat,
Could you repeat,
Could you repeat that please?
Oh-2 double-6?
Or Oh-2 double 3?
Could you repeat,
Could you repeat,
Could you repeat that please?
Oh-2 double-6?
Or oh-2 double-3?
第二課到這里就全部結(jié)束了。在第三課中我們會學(xué)習(xí)“酒店入住”。
Lesson 2: Taking a Reservation Over the Phone
各位朋友好，歡迎您收聽為旅游及服務(wù)業(yè)人員提供的初級“旅游業(yè)
英語”第二講，我是澳洲廣播電臺的節(jié)目主持人馬健媛。
在第一課中，我們學(xué)習(xí)了如何在接聽電話時做自我介紹、在什么情
況下用英語說早安和晚安等等。我們還學(xué)習(xí)了如何用英語表示日
期、英語字母的國際無線電標(biāo)準(zhǔn)拼讀方法、如何正確地稱呼客人頭
銜以及有關(guān)YES 和CERTAINLY 這兩個詞匯的更加正式的表達方法。
在這一課中，我們要學(xué)習(xí)的內(nèi)容包括如何用英語中AND 這個詞使一
個問句聽起來更加客氣、如何禮貌地請客人重復(fù)他說的話以及當(dāng)客
人說“謝謝””Thank you” 的時候我們要如何回應(yīng)。
在我們學(xué)習(xí)新的對話之前，先讓我們聽一下接受電話預(yù)定房間的第
一部分。
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
Mona: That’s right.
Leo: Just a minute please…
Yes, we have rooms available then. You require two single
rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo: And your father’s name, Ms White?
Mona: Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E double-B E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
現(xiàn)在我們繼續(xù)收聽第二講“接受電話預(yù)定房間”
Now we'll continue with Lesson 2: Taking a Reservation Over the Phone.
Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
這段對話您聽懂了多少呢？為了給蒙納懷特預(yù)定房間，利奧記下了
她的信用卡號碼?，F(xiàn)在我們再來聽一遍這部分的對話，我會將這段
對話翻譯成漢語。
利奧: 您要以何種方式支付房費呢，懷特女士？
Leo: And how will you be paying for your room, Ms White?
蒙納: 我用信用卡支付
Mona: By credit card.
請注意利奧是如何使用英語AND 這個詞匯來開始一個新的話題的，
他提出了信用卡的問題。如果不用AND 這個詞，他的問題就會顯得
有些突兀。請再聽一遍對話并跟著重復(fù)
Leo: And how will you be paying for your room, Ms White?
And when would you like the rooms?
And your father’s name?
接下來我們一起聽這段對話新的部分，我會將它們譯成漢語
利奧: 請問您的信用卡號碼？
Leo: Your card number please?
蒙納: 4434
Mona: 4434
蒙納: 1234
Mona: 1234
蒙納: 5678
Mona: 5678
蒙納: 9902
Mona: 9902
利奧: 是1102 嗎？
Leo: Double one, zero two?
蒙納: 不對，是9902
Mona: No, double nine zero two.
也許您已經(jīng)注意到了，在拼讀過程中如果出現(xiàn)字母或數(shù)字重疊的
話，我們可以使用英文DOUBLE 這個字。例如:DOUBLE B, DOUBLE 4.
請注意聽錄音并跟著重復(fù)
Double M
Room: R double-O M
Double-8
6 double-oh 2
另外，“零”這個數(shù)字在英語里是“ZERO”，也可以說成“OH”，
這兩種說法可以交替使用。但通常我們會說DOUBLE OH, DOUBLE OH,
而不說DOUBLE ZERO, DOUBLE ZERO.請再聽一遍錄音并跟著說。
Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: 4434
1234
5678
9902?
Mona: That’s right.
各位聽眾，您現(xiàn)在收聽的是澳大利亞澳洲廣播電臺制作的“旅游業(yè)
英語”
第二講: “接受電話預(yù)定房間”
Lesson 2: Taking a reservation over the phone.
請注意聽這段對話的生詞與表達方式
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: And the expiry date?
Mona: Eleven, …
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you. I’ve booked two rooms for Ms White and Mr Webber
from Wednesday the 25th to Saturday the 28th of September.
Mona: Thank you.
Leo: You’re welcome. We’ll see you on the 5th, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.
再聽一遍，我會將這段話譯成漢語
利奧: 1102
Leo: Double one, zero two?
蒙納: 不對，是9902
Mona: No, double nine zero two.
利奧: 請問您信用卡的有效日期？
Leo: And the expiry date?
蒙納: 十一月。。。。。
Mona: Eleven, …
利奧: 請您再重復(fù)一遍好嗎？
Leo: Could you repeat that please?
蒙納: 今年十一月
Mona: November this year.
請注意聽利奧是如何要求懷特女士澄清某些疑問的
Leo: Double one, zero two?
利奧重復(fù)了他所聽到的話，并且將他感到有疑問的部分用疑問的語
氣說出。我們再來聽一遍利奧的話，請試著學(xué)習(xí)使用他的語氣。
Mona: The fifth of September.
Leo: The fifth of September?
Mona: Double nine zero two.
Leo: Double nine zero two?
為了確認對話的正確意思，利奧還使用了下列說法
Leo: Could you repeat that please?
請注意聽并跟著重復(fù)
Listen and repeat.
請您再重復(fù)一遍好嗎？
Could you repeat that please?
請您再重復(fù)一遍好嗎？
Could you repeat that please?
我們現(xiàn)在來聽一段新的對話，我會將對話譯成漢語
利奧: 謝謝
Leo: Thank you.
利奧: 我為懷特女士和偉博先生預(yù)定了兩個房間
Leo: …I’ve booked two rooms for Ms White and Mr Webber …
利奧: 入住日期從九月二十五日星期三到九月二十八日星期六
Leo: ...from Wednesday the 25th to Saturday the 28th of September.
蒙納: 謝謝
Mona: Thank you.
利奧: 不客氣
Leo: You’re welcome...
利奧: 那我們二十五日見，懷特女士
Leo: …We’ll see you on the 25th, Ms White.
蒙納: 非常感謝，再見
Mona: Thanks a lot. Goodbye.
利奧: 再見
Leo: Goodbye.
當(dāng)別人說‘謝謝“的時候，我們也要有禮貌地回復(fù)。利奧的說法是
YOU ARE WELCOME,這也許應(yīng)該算是英語里常用的一種說法了。另
外，我們也可以說“MY PLEASURE”，而澳洲人流行的一種說法就
是NO WORRIES,請聽錄音并跟著重復(fù)
Leo: You’re welcome.
Leo: My pleasure.
Leo: No worries.
我們再聽一遍這段對話，請您跟著重復(fù)。在利奧的講話之后會有一
段間隔。
Leo: And the expiry date?
Mona: Eleven, …
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you.
Leo: I’ve booked two rooms for Ms White and Mr Webber…
Leo: …from Wednesday the 25th to Saturday the 28th of September.
Mona: Thank you.
Leo: You’re welcome.
Leo: We’ll see you on the 25th, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.
現(xiàn)在讓我們把第一課和第二課中的對話一起完整地聽一遍。
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
Mona: That’s right.
Leo: Just a minute please.
Yes, we have rooms available then. You require two single
rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father’s name, Ms White?
Mona. Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
Leo: And how will you be paying for your room, Ms White?
Mona: By credit card.
Leo: Both rooms on the same card?
Mona: Yes.
Leo: Your card number please?
Mona: 4434 1234 5678 9902.
Leo: Double one, zero two?
Mona: No, double nine zero two.
Leo: 4434 1234 5678 9902?
Mona: That’s right.
Leo: And the expiry date?
Mona: Eleven, …
Leo: Could you repeat that please?
Mona: November this year.
Leo: Thank you. I’ve booked two rooms for Ms White and Mr Webber
from Wednesday the 25th to Saturday the 28th of September.
Mona: Thank you.
Leo: You’re welcome. We’ll see you on the 25th, Ms White.
Mona: Thanks a lot. Goodbye.
Leo: Goodbye.
以下是一些對話的重點，有時間的話您要多多地練習(xí)
Could you repeat,
Could you repeat,
Could you repeat that please?
Oh-2 double-6?
Or Oh-2 double 3?
Could you repeat,
Could you repeat,
Could you repeat that please?
Oh-2 double-6?
Or oh-2 double-3?
第二課到這里就全部結(jié)束了。在第三課中我們會學(xué)習(xí)“酒店入住”。