Burberry 招 Customer Service Consultant（全職）職位描述：
Customer Service Consultant- China Call Centre
The Brand
Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.
The Role
• As the Customer Service Consultant you will be an important part of the Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers.
• you will use your empathy and intuition to anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of post-sales customer care.
• you will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs actively contributing to increase sales.
• you will be an expert in dealing with customers via phone, web and email dialogue.
• you will contribute towards the efficient running of the customer service department and be able to support the Customer Care activity.
• Ensure that the relevant administration is completed and distributed appropriately
• accurately record customer details using computer based and paper based systems where necessary
• Comply with the Company’s postal procedure
• Ensure that the department operates in accordance with departmental and Company administration systems and procedures to minimise losses.
• Carry out any additional duties as directed by the management team
The Person
• excellent verbal and written skills in Mandarin language
• Good verbal and written English language communication skills are also essential.
• Ideally 1 years’ experience in Customer Service or have a fashion related degree or qualification with a natural flair for dealing with customers as well as excellent language skills.
• Strong multi-tasking and computer skills with experience in dealing with customers using Live Chat. You will have a passion for Luxury brands and will be used to dealing with luxury clientele.
• Experience in actively contributing to increase sales through anticipating, understanding and addressing customer needs.
• Service-orientated approach; focused on achieving positive customer outcomes.
• Demonstrable experience in positively responding to customer emails, telephone calls, chat requests or other contacts, identifying sales and communication opportunities.
From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please apply with a bilingual CV and covering letter, stating your salary details and notice period, send to : Wing.Hu@burberry.com, please mark the email title as :[Customer Service Consultant_Name]
Customer Service Consultant- China Call Centre
The Brand
Founded in 1856, Burberry is a luxury brand with a distinctive British sensibility and strong international recognition. Headquartered in London and listed on the London Stock Exchange Burberry continues to create new opportunities for growth and development.
The Role
• As the Customer Service Consultant you will be an important part of the Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers.
• you will use your empathy and intuition to anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of post-sales customer care.
• you will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs actively contributing to increase sales.
• you will be an expert in dealing with customers via phone, web and email dialogue.
• you will contribute towards the efficient running of the customer service department and be able to support the Customer Care activity.
• Ensure that the relevant administration is completed and distributed appropriately
• accurately record customer details using computer based and paper based systems where necessary
• Comply with the Company’s postal procedure
• Ensure that the department operates in accordance with departmental and Company administration systems and procedures to minimise losses.
• Carry out any additional duties as directed by the management team
The Person
• excellent verbal and written skills in Mandarin language
• Good verbal and written English language communication skills are also essential.
• Ideally 1 years’ experience in Customer Service or have a fashion related degree or qualification with a natural flair for dealing with customers as well as excellent language skills.
• Strong multi-tasking and computer skills with experience in dealing with customers using Live Chat. You will have a passion for Luxury brands and will be used to dealing with luxury clientele.
• Experience in actively contributing to increase sales through anticipating, understanding and addressing customer needs.
• Service-orientated approach; focused on achieving positive customer outcomes.
• Demonstrable experience in positively responding to customer emails, telephone calls, chat requests or other contacts, identifying sales and communication opportunities.
From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please apply with a bilingual CV and covering letter, stating your salary details and notice period, send to : Wing.Hu@burberry.com, please mark the email title as :[Customer Service Consultant_Name]