口語實(shí)戰(zhàn)演練：如何轉(zhuǎn)接客戶來電(1)
A: Stone Corp. Hi, Mary speaking.
四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please.
你好，我想找Hunter先生。
A: May I ask who is calling, please?
請問您是哪位？
B: My name is Herbert Wood of IBM Computer Company.
我是IBM電腦公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.
謝謝，Wood先生，請稍等。（打內(nèi)線電話）Hunter先生，IBM電腦公司的Wood先生找您。
C: Can you find out what he wants?
你可以問他有什么事嗎？
A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.
好的，Hunter先生。（對來電者說）對不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對他說。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?
是的，我想買一些計(jì)算機(jī)軟件，另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.
我明白了，非常感謝，Wood先生。請你等一下好嗎？（打內(nèi)線電話）Hunter先生，Wood先生想買一些計(jì)算機(jī)軟件。
C: I see. Put him on line two.
好的，請轉(zhuǎn)到2號線。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的，Hunter先生。（對來電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。
A: Stone Corp. Hi, Mary speaking.
四通公司, 您好，我是Mary。
B: Hello, I’d like to speak to Mr. Hunter, please.
你好，我想找Hunter先生。
A: May I ask who is calling, please?
請問您是哪位？
B: My name is Herbert Wood of IBM Computer Company.
我是IBM電腦公司的Herbert Wood.
A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.
謝謝，Wood先生，請稍等。（打內(nèi)線電話）Hunter先生，IBM電腦公司的Wood先生找您。
C: Can you find out what he wants?
你可以問他有什么事嗎？
A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.
好的，Hunter先生。（對來電者說）對不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對他說。
B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not?
是的，我想買一些計(jì)算機(jī)軟件，另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。
A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.
我明白了，非常感謝，Wood先生。請你等一下好嗎？（打內(nèi)線電話）Hunter先生，Wood先生想買一些計(jì)算機(jī)軟件。
C: I see. Put him on line two.
好的，請轉(zhuǎn)到2號線。
A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.
好的，Hunter先生。（對來電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。