Recently, many iPhone users have been complaining about their devices automatically shutting down. Apple has not offered an official explanation, but Apple customer service workers admitted that they have received many inquiries about the issue.
最近許多iPhone機(jī)主都在抱怨自己的手機(jī)自動關(guān)機(jī)。對此蘋果公司還沒有給出官方解釋，但是蘋果客服工作人員承認(rèn)他們已經(jīng)收到了有關(guān)該問題的許多詢問。
“My iPhone still had 40 percent power left, but it suddenly powered off,” said Tian Tian, an iPhone 6 user. Some also complained about their iPhones shutting down when they tried to take photos. They were forced to charge the phone in order to turn it back on.
iPhone6機(jī)主“天天”說道：“我的iPhone還有40%的電量，但是它卻突然自動關(guān)機(jī)了?！边€有一些人則抱怨說，當(dāng)他們想要用iPhone拍照的時候，手機(jī)卻突然關(guān)機(jī)了。為重新開機(jī)，他們不得不給iPhone充電。
Apple has not yet provided a solution to this problem. They may be waiting because they haven’t yet figured out the root of the issue, speculated Wang Yanhui, chief secretary of the Chinese Mobile Union.
目前蘋果公司還沒有就這個問題給出解決辦法。據(jù)中國手機(jī)聯(lián)盟秘書長王艷輝(音)推測，蘋果目前按兵不動是因?yàn)樗麄儧]有找到問題的根源。
An Apple customer service representative said the automatic shutdown may be related to the phone’s temperature, operation or battery life. Some users have also cited failure to upgrade the operating system as a factor.
據(jù)蘋果一名客服代表表示說，自動關(guān)機(jī)也許和手機(jī)的溫度、操作、以及電池壽命有關(guān)。一些用戶還認(rèn)為未能升級手機(jī)操作系統(tǒng)也是原因。
Wang added that the iPhone is more sensitive to temperature than other mobile phones. The representative suggested a phone case to help avoid shutdowns caused by low temperatures.
據(jù)王艷輝表示，iPhone要比其他手機(jī)對溫度更為敏感。而蘋果客服代表則建議說，使用手機(jī)套子可以避免因低溫造成的手機(jī)關(guān)機(jī)。
Other recommendations from Apple employees include checking the status of each app and paying attention to battery charge. Users can press the home button and lock button to restart the device. In addition, if problems persist, users can contact Apple to arrange for a repair.
蘋果公司員工還給出了其他一些建議，包括檢查每個APP的狀態(tài)、并且注意給電池充電。機(jī)主們可以按Home鍵和鎖屏鍵來重啟手機(jī)。此外，如果問題仍然沒有解決的話，機(jī)主們可以聯(lián)系蘋果安排一次維修。
最近許多iPhone機(jī)主都在抱怨自己的手機(jī)自動關(guān)機(jī)。對此蘋果公司還沒有給出官方解釋，但是蘋果客服工作人員承認(rèn)他們已經(jīng)收到了有關(guān)該問題的許多詢問。
“My iPhone still had 40 percent power left, but it suddenly powered off,” said Tian Tian, an iPhone 6 user. Some also complained about their iPhones shutting down when they tried to take photos. They were forced to charge the phone in order to turn it back on.
iPhone6機(jī)主“天天”說道：“我的iPhone還有40%的電量，但是它卻突然自動關(guān)機(jī)了?！边€有一些人則抱怨說，當(dāng)他們想要用iPhone拍照的時候，手機(jī)卻突然關(guān)機(jī)了。為重新開機(jī)，他們不得不給iPhone充電。
Apple has not yet provided a solution to this problem. They may be waiting because they haven’t yet figured out the root of the issue, speculated Wang Yanhui, chief secretary of the Chinese Mobile Union.
目前蘋果公司還沒有就這個問題給出解決辦法。據(jù)中國手機(jī)聯(lián)盟秘書長王艷輝(音)推測，蘋果目前按兵不動是因?yàn)樗麄儧]有找到問題的根源。
An Apple customer service representative said the automatic shutdown may be related to the phone’s temperature, operation or battery life. Some users have also cited failure to upgrade the operating system as a factor.
據(jù)蘋果一名客服代表表示說，自動關(guān)機(jī)也許和手機(jī)的溫度、操作、以及電池壽命有關(guān)。一些用戶還認(rèn)為未能升級手機(jī)操作系統(tǒng)也是原因。
Wang added that the iPhone is more sensitive to temperature than other mobile phones. The representative suggested a phone case to help avoid shutdowns caused by low temperatures.
據(jù)王艷輝表示，iPhone要比其他手機(jī)對溫度更為敏感。而蘋果客服代表則建議說，使用手機(jī)套子可以避免因低溫造成的手機(jī)關(guān)機(jī)。
Other recommendations from Apple employees include checking the status of each app and paying attention to battery charge. Users can press the home button and lock button to restart the device. In addition, if problems persist, users can contact Apple to arrange for a repair.
蘋果公司員工還給出了其他一些建議，包括檢查每個APP的狀態(tài)、并且注意給電池充電。機(jī)主們可以按Home鍵和鎖屏鍵來重啟手機(jī)。此外，如果問題仍然沒有解決的話，機(jī)主們可以聯(lián)系蘋果安排一次維修。