1、根據(jù)下面內容,回答題
Evaluating the Performance of the Board
Few employees escape the annual or twice-yearly performance review.(0) ...G ... The answer is not a great number.And the smaller the company, the fewer checks there are on how well the directors are doing.Some of the largest companies formally assess the performance of their board, but very few new or growing companies have managed to get round to establishing any such procedure.
Many business experts believe, however, that it is important for all companies to review
the performance of the board.(8).....Another reason is that the board itself needs information on how well it is doing, just as much as other employees do.For the chief executive, appraisal of some sort is absolutely essential for his or her own sake and for the good of the company.Indeed, many of those who have reached this level remark on how lonely the job of chief executive is and how few opportunities they get to discuss issues relating to it.
There is some evidence to show that once smaller companies put a board appraisal process in place, they find this process relatively easy to operate.(9)..... Their counterparts in larger organizations, however, are often afraid that appraisals could be a challenge to their status.
So, how should companies assess their board? (10).....At a very basic level, this could simply mean getting all the directors to write down what they have achieved and how they can improve on it.At the other end of the scale is the full "360-degree" appraisal.Here, each director is appraised in a systematic manner by a combination of the chairman and fellow directors.
In the largest companies there are many methods for assessing the board.A number of such companies have self-assessment schemes.The chairman may meet each board member individually to ask how things are going, in a fairly informal way.The whole board might also meet to talk about its progress in open session.(11).....These might ask for people's opinions on the board's main tasks or on how well the committees are working.
Research indicates there has been some improvement in the way the appraisal of board members is conducted.(12)......The chairman will have been involved directly or indirectly in the appraisal of all members of the board.Whose job is it, then, to appraise the chairman?
A.It is often the case that the directors of such companies are even happy to receive criticism, as this can prevent them from making basic mistakes.
B.The rest of the workforce sees it as unfair if the directors are the only members of thecompany to escape appraisal.
C.These are encouraging as they put a limit on the power of the chairman to assess fellow directors.
D.Alternatively, questionnaires might be distributed to directors, forming the basis for future discussion.
E.One issue remains, however, when all the others have been dealt with.
F.It is generally agreed that it is the chairman's responsibility to ensure the regular appraisal of each member of the board.
G.However, one wonders how many companies have in place a formal appraisal process for their board of directors.
(8)應選
2、根據(jù)下面內容,回答題
Too often we accuse others of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of a long meeting will know how hard it is to remember - despite the benefit of notes - exactly what everyone said. But success depends on getting things right - and that means listening.
B
Listening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration. It may mean quizzing the speaker for additional information or for clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late.
C
The most common bad habit we have is to start thinking of what we are going to say about the subject long before the other speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness, as once you have decided what to say there is a fair chance you will interrupt to say it. Good listeners don't interrupt. In fact, it is often worth explaining the main idea of what you have just been told before going on to make your own points. Nobody is offended by this and it shows that you have listened well.
D
Above all, be patient and accept that many people are not very good communicators. It's helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about what they are saying. Equally importantly you should put yourself in the other person's shoes, both intellectually and emotionally; it will help you to understand what they are getting at and form a response. But don't be too clever. Faced with a know-all, many people keep quiet because they see no point in continuing.
Sometimes it is necessary to insist on further explanation.
3、根據(jù)下面內容,回答題
Gianluca Tramcere, Silica Systems An outsourced IT service is never a fully independent entity. It is tied to the home company's previous and continuing systems of working. But despite the added responsibility of managing new ways of working, many businesses ignore the integration process. They fail to establish contracts that define the ways in which the two companies will work alongside one another, and focus solely on the technological aspects of service delivery.
B
Kevin Rayner, Domola Businesses need to build integration competency centers dedicated to managing the integration effort. It is critical to have an individual in charge to check that the external and internal business operations work together. Although companies often think of outsourcing as a way of getting rid of people and assets, they need to remember that, at the same time, outsourcing involves gaining people. Because there is a new operation being carried out in a different way outside of the home business, this creates a training element.
C
Clayton Locke, Digital Solutions Communication is the key to success, and outsourcing to other regions or countries can lead to a range of problems. For any such initiative, it is necessary to create a team where there is good, open communication and a clear understanding of objectives and incentives. Bringing people to the home location from the outsourced centre is necessary, since it can aid understanding of the complexities of the existing system. To integrate efficiently, outsourcing personnel have to talk to the home company's executives and users to understand their experiences.
D
Kim Noon, J G Tech One way to avoid the difficulties of integration is to create a joint venture company with the outsourcer. Thus, a company can swap its assets for a share of the profits. Yet joint ventures bring potential troubles and companies should be careful not to lose sight of the original rationale for outsourcing: to gain cost efficiencies and quality of service in an area that for some reason could not be carried out entirely in-house. The complexities and costs of a joint venture initiative should not be underestimated.
the need to teach skills to employees working on the outsourced process
4、
根據(jù)下面內容,回答題
Another Successful Year
The UK-based agricultural and garden equipment group PLT has had another successful year and is looking forward to the future with (0).....B.....The group, which also has distribution and fuel (19)......has enjoyed record profits for the fifth year in A.(20)......
Pre-tax profits for the year (21) March 31 rose by 24 percent to ε 4.2 million.Total group sales (22)...... by five per cent to ε155 million, with the agricultural business delivering yet another record (23)......despite the somewhat difficult trading (24)......in the industry. Sales in the garden equipment (25).....were slow in the early months of the year but increased dramatically in the finalquarter.
Chairman Suresh Kumar said, "It is my (26)......that we have continued to grow by(27).....our customers well. I am delighted to (28).....the continued development of our customer (29)......and I would like to thank all our customers for their (30).....As well as an increase in customers, our staff numbers also continue to grow. during the year
we have taken (31).....58 new employees so that our total workforce now numbers in excess of 700. All of the staff deserve my praise for their dedication and continued efforts in(32).....these excellent results".
The group has proposed A.final (33).... of 9.4p per share, bringing the total to 13p for the year.
(19)應選
A.commitments
B.interests
C.responsibilities
D.benefits
填空題
5、Questions 8 - 12
·Read this advertisement about business book reviews.
·Choose the best sentence from the opposite page to fill each of the gaps.
·For each gap 8 - 12, mark one letter A - I on your Answer Sheet.
·Do not mark any letter twice.

A) These introductory texts are the most important books and using them can pay big dividends.
B) Discover practical tips and techniques you can apply without delay.
C) In order to avoid this problem, we select for you only the truly worthwhile titles and reject the rest.
D) According to studies published in psychology journals, you retain the content of a summary better than a book.
E) He or she would take the most important ideas from each one, and compile them into a neat executive summary.
F) With the breadth and depth of knowledge gained from books, it is less likely that you'll be caught off guard.
G) Each contains all the key points in the original book, but instead of 200 to 500 pages there are only eight pages.
H) There's a sample of the superb business titles that we summarise for you.
I) With all the reading you have to do in the normal course of your work, you find it impossible to keep up with all the new business books.
6、
Questions 8 - 12
·Read this advertisement about business book reviews.
·Choose the best sentence from the opposite page to fill each of the gaps.
·For each gap 8 - 12, mark one letter A - I on your Answer Sheet.
·Do not mark any letter twice.

A) These introductory texts are the most important books and using them can pay big dividends.
B) Discover practical tips and techniques you can apply without delay.
C) In order to avoid this problem, we select for you only the truly worthwhile titles and reject the rest.
D) According to studies published in psychology journals, you retain the content of a summary better than a book.
E) He or she would take the most important ideas from each one, and compile them into a neat executive summary.
F) With the breadth and depth of knowledge gained from books, it is less likely that you'll be caught off guard.
G) Each contains all the key points in the original book, but instead of 200 to 500 pages there are only eight pages.
H) There's a sample of the superb business titles that we summarise for you.
I) With all the reading you have to do in the normal course of your work, you find it impossible to keep up with all the new business books.
7、Questions 8-12
·Read the text below about the management of documents.
·Choose the best sentence from the list on the opposite page to fill each of the gaps.
·For each gap 8-12, mark one letter (A-I) on your Answer Sheet.
·Do not use any letter more than once.
The power of personal computers has increased dramatically, and the uses of software have expanded too. Companies both large and small have spent large sums of money on improving office computer facilities.(8) ________.It seems that business has failed to apply the developments in technology to greater effect, to increase the amount of time which office workers have available for non-routine tasks. To do this, we need to understand how information is processed in business ventures.
Typically, information is first gathered, then processed, and finally produced in its changed form as output.(9) ________. Increasingly complex programs have been invented, to feed ever more powerful processing systems.
But what about output? A recent study by an American management institute shows that the processing of documents takes up 60% of office workers’ time, 40% of labour costs and up to 10% of business income.(10) ________. In fact, the international companies studied for the research show that this breakdown is true world-wide, wherever the company operates.
Taking these findings into account, the management of documents has become extremely important. Documents support nearly all business transactions. They are increasingly the way to communicate with customers, suppliers and employees. It is therefore upon document output and distribution that we should focus. (11) ________
Unfortunately, technological developments in equipment for document management seem more impressive than they really are.(12) ________ New technological solutions are needed to tackle the problem, to help drive businesses forward to improve their productivity and output.
Only now are we beginning to study business objectives and to structure technology to suit them. Our company is attempting to understand how people use technology and how it can be applied to business problems.
A. These new methods of handling paperwork have already greatly improved efficiency.
B. This would be a key way of improving white collar productivity.
C. It will help them to make better use of all office employees.
D. However, this enormous investment has not improved productivity as expected.
E. Laser printers have many limitations, and photocopiers have few applications.
F. Most technology has concentrated its attention on the first two of these stages.
G. These figures are hardly surprising since documents convey nine-tenths of all information.
H. Nevertheless, it is an important way to improve business processes and workflow.
I. Since then, these machines have caused a revolution in the way we work in the office.
8、Questions 8 – 12
·Read the following text.
·Choose the best sentence from the list on page 52 to fill each of the gaps.
·For each gap 8 – 12 mark one letter A – I on your Answer Sheet.
·Do not mark any letter twice.
The Cash-free Society
Imagine a society in which cash no longer exists, Instead, “ cash ” is electronic, as in bank-card Systems. Currency and coin are abandoned.
____ example ____ . Theft of cash would become impossible. Bank robberies and cash-register robberies would simply cease to occur ____ ( 8 ) ____ . Purse snatchings would become a thing of the past. Urban streets would become safer ____ ( 9 ) ____ . Security costs and insurance rates would fall. Property values would rise. Neighbourhoods would improve.
Drug traffickers and their clients, burglars and receives of stolen property, arsonists for hire, and bribe-takers would no longer have the advantage of using untraceable currency. ____ ( 10 ) ____ These prosecutions, in turn, would inhibit further crimes.
In a society devoid of physical money, a change from cash to recorded electronic money would be accompanied by a flow of previously unpaid income-tax revenues running in the tens of billions of dollars. ____ (11) ____
Cash has been the root of much social and economic evil. ____ (12)____ Eighty percent of Americans regularly use credit cards. The development of a federal system to handle the country’s 300 billion annual cash transactions in the United States electronically is within reach.
Example: H.
A. A national electronic-money system would operate as a debit-card system.
B. Retail shops in once dangerous areas could operate in safety.
C. As a result, income tax rates could be lowered or the national debt reduced.
D. The use of cash has diminished substantially since World War II.
E. Attacks on shopkeepers, taxi drivers, and cashiers would all end.
F. The emergence of electronic funds-transfer technology makes it possible to change the nature of money and to divorce it from evil.
G. Almost every present-day cash transaction can be duplicated electronically.
H. The immediate benefits would be profound and fundamental.
I. Electronic “money” would leave incriminating trails of data, resulting in more arrests and convictions.
簡答題
9、
根據(jù)下面內容,回答題
Personal Assistant of the Year
O Anne-Marie Garrard was shocked when it was announced that she had won the
00 Personal Assistant of the Year award. "The other candidates seemed me
34 to be very strong, and I have to say I found that the selection procedure really
35 hard," she says. "1 didn't think I had any chance of winning. When I heard my
36 name, my legs were so weak I could only hardly stand up," she laughs. So
37 how is "the best" personal assistant chosen from a group of so extremely good
38 and very different individuals? The final decision was reached after a
39 day-long session of the tests, interviews and exercises. Garrard believes
40 the skills she uses in her job helped her how to perform well. For instance, although
41 most of her work is for her company's Managing Director, she works for six bosses
42 in all, so she always tries out to be prepared for anything that might happen.
43 As for the future, her firm has closed for its summer break now; as soon as
44 they will open again, there is a pay rise waiting for her. But Garrard is not
45 going to be relax. She says, "There's always room for personal development. You must keep trying to improve."
34__________
10、• Read the article below about the winner of a business award .
• In most of the lines 34-45 there is one extra word . It is either grammatically incorrect or
doesn’t fit in the meaning of the text . Some lines, however, are correct .
• If a line is correct , write CORRECT on your Answer Sheet .
• If there is a extra word in the line , write the extra word in CAPITAL LETTER on your Answer Sheet.
• The exercises begins with two examples , (0) and (00) .
Examples
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C |
O |
R |
R |
E |
C |
T |
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00 |
S |
U |
C |
H |
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CHECKOUT OPERATORS |
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0 Supermarket checkout operators sit at electronic tills and fill in the prices of the 00 customer’s goods . This is now done by “scanning”, pass each such item over 34 a device that reads the bar-code on it and automatically registers it down in the 35 till . They may weigh some products , such as for fruit , on scales near the 36 till . When all the goods will have been scanned ,the till provides a total and the 37 operators take payment in the cash , by cheque or by credit or debit card , and 38 give a till receipt and any more change required . They provide bags , often 39 help to pack purchase , and change paper till rolls as being necessary 40 They also make it sure they have enough change , credit card forms ,and carrier 41 bags . Operators ring a bell or buzzer to summon for a supervisor to help 42 with problems , and put notes and cheques into bags for periodic collection . 43 They enter into their personal details in the till , so that their performance can be 44 analyzed later . The system offers supermarkets an efficient way of handling with a 45 large number of customers purchasing many products and helps to keep checkout queues to a minimum . |

