一、在正式的英語表達(dá)里，疑問基本句型可分為下列四種：
1. May I ...
2. Could you ...
3. Would you ...
4.Shall I ...?
只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。
1.自己要做什么事時，就使用May I ...
May I have your name, please? 請問尊姓大名
May I have your check-out time, please? 請問您什么時候結(jié)帳離開?
May I see your passport, please? 請讓我看一下您的護(hù)照好嗎?
May I know your nationality, please? 請問您的國籍是什么?
2.麻煩客人時，可使用Could you ...
Could you fill out the form, please? 請您填寫這張表格好嗎?
Could you write that down, please? 請您寫下來好嗎?
Could you draft the fax, please? 請您寫下傳真的草稿好嗎?
Could you hold the line, please? 請不要掛電話好嗎?
3.詢問客人的喜好或是做什么時，可使用Would you ...
Would you like tea or coffee? 請問您要喝茶還是咖啡?
Would you like to take a taxi? 請問您要搭計程車嗎?
Would you mind sitting here? 請問您介意坐在這里嗎?
4.在提供建議協(xié)助、征求意見時，可使用Shall I ... 或Would you like me to do ...?
Shall I draw the curtains? 請問需要我把窗簾拉上嗎?
Shall I draw you a map? 請問要我為您畫一張地圖嗎?
Shall I make the reservation for you? 請問要我為您安排預(yù)約嗎?
二、招呼語
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六點以前)
Good evening. (用于下午六點過后)
在這些招呼語的后面接句子，例如：
Good morning, sir. Are you checking-out? 早上好，先生，請問您要退房嗎?
Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，歡迎光臨麗嘉酒店。
Good evening, Ms. May I help you? 晚上好，小姐，請問我能為您服務(wù)嗎?
后面也可以接上自己酒店名稱、部門名稱，如：
Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。這里是服務(wù)臺，請問您需要服務(wù)嗎?
1. May I ...
2. Could you ...
3. Would you ...
4.Shall I ...?
只要理解這四種基本的句型，就可以處理大部分業(yè)務(wù)上的狀況。
1.自己要做什么事時，就使用May I ...
May I have your name, please? 請問尊姓大名
May I have your check-out time, please? 請問您什么時候結(jié)帳離開?
May I see your passport, please? 請讓我看一下您的護(hù)照好嗎?
May I know your nationality, please? 請問您的國籍是什么?
2.麻煩客人時，可使用Could you ...
Could you fill out the form, please? 請您填寫這張表格好嗎?
Could you write that down, please? 請您寫下來好嗎?
Could you draft the fax, please? 請您寫下傳真的草稿好嗎?
Could you hold the line, please? 請不要掛電話好嗎?
3.詢問客人的喜好或是做什么時，可使用Would you ...
Would you like tea or coffee? 請問您要喝茶還是咖啡?
Would you like to take a taxi? 請問您要搭計程車嗎?
Would you mind sitting here? 請問您介意坐在這里嗎?
4.在提供建議協(xié)助、征求意見時，可使用Shall I ... 或Would you like me to do ...?
Shall I draw the curtains? 請問需要我把窗簾拉上嗎?
Shall I draw you a map? 請問要我為您畫一張地圖嗎?
Shall I make the reservation for you? 請問要我為您安排預(yù)約嗎?
二、招呼語
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六點以前)
Good evening. (用于下午六點過后)
在這些招呼語的后面接句子，例如：
Good morning, sir. Are you checking-out? 早上好，先生，請問您要退房嗎?
Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，歡迎光臨麗嘉酒店。
Good evening, Ms. May I help you? 晚上好，小姐，請問我能為您服務(wù)嗎?
后面也可以接上自己酒店名稱、部門名稱，如：
Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。這里是服務(wù)臺，請問您需要服務(wù)嗎?