Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰塊
Cocacola可樂
Mineral water礦泉水
Cigarette香煙
Sugar方糖
Cold water涼開水
Hanger衣架
Electric Kettle電水壺
Glass水杯
Cup瓷茶杯
Telephone Book電話本
Hair Drier電熱吹風(fēng)機(jī)
Washed水洗
Damage毀壞，損壞
Compensate賠償，補(bǔ)償
Dry Cleaned干洗
Pressed/Iron熨燙
Slipper拖鞋
Soap香皂
Newspaper報(bào)紙
Toilet Paper衛(wèi)生紙
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶葉
Beverage飲料
Telephone電話
TV controller遙控器
Hanger衣架
ID=Identification身份證
Bothroom衛(wèi)生間
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您過得愉快
I'm sorry.很抱歉
Excuse me對(duì)不起
That's all right沒關(guān)系
Please follow me請(qǐng)跟我來
Thank you 謝謝
Just a moment請(qǐng)稍等
Right away 馬上
Turn-down service夜床服務(wù)
Dry towel干毛巾
Make bed整理床鋪
Room number房號(hào)
Quick service特快洗衣
I'm not really sure.
我不能肯定
I'm sorry to trouble you.
對(duì)不起，麻煩您了
Useful Expressions
1.Housekeeping, May I come in?
客房服務(wù)員，可以進(jìn)來嗎?
2.Do you need bellman?
您需要行李員嗎?
3.May I clean the room now?
現(xiàn)在我可以打掃房間嗎?
4.What's your room number, please?
請(qǐng)問您的房號(hào)?
5.Could you bring me some more towels,plesae?
你能不能再給我拿幾條毛巾來嗎?
6.The air conditioner doesn't work.
空調(diào)機(jī)壞了。
7.Would you please give me some envelopse and writing paper?
請(qǐng)給我一些信紙信封，好嗎?
8.I'll bring them to your room at once.
我馬上給您送來。
9.Internet access press 8 and 163.
上網(wǎng)號(hào)碼先撥8，再加163。
10.There's something wrong with the toilet.
抽水馬桶出毛病了。
11.Have you checked your room?
您檢查過您的房間嗎?
12.I'll show you the way myself.
我親自帶您去。
13.Have you got any laundry?
總臺(tái)收銀的：
Useful Expressions
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
行李員崗位英語口語
Useful Expressions
1、Excuse me. Which one is your bag?
2、Is this bag yours?
3、I’ve come for your luggage.
4、I hope you will dropin again!
5、This is your claim tag.
6、May I help you with your luggage?
7、What else can I do for you?
8、Gould you sigh here?
9、Breakfast is on the first floor, from 7:00am to 9:00am.
10、Is your luggage will be here shortly?
11、How long will you leave the luggage here?
12、Let me take it please!
13、May I have your tag, please?
14、What’s your room number?
15、 Toilet is turn left.
16、How many pieces (of luggage ) do you have.
17、In our hotel we don’t accept tips. Thank you all the same.
18、I hope you will enjoy you’re stay.
19、Have a nice trip.
20、Are these your luggage.
Conversation
A
Bellman: Good afternoon. Madam. Welcome to our hotel.
Guest: Good afternoon.
B: May I help you with your luggage, madam?
G: Yes, please!
B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.
G: Thank you!
B: You’re welcome.
Bellman: Madam. May I have your room card, please?
Guest: Yes. Here you are.
B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).
G: Thank you very much.
B: Not at all. Where would you like me to put your luggage.
G: Anywhere. If you like.
B: Please check it. Is it the right number of your luggage?
G: Oh, Yes, It’s very correct. There’s something for you.
B: It’s very kind of you. But we can’t accept tips. Thank you all the same. Please enjoy your stay, Good-bye.
G: Good-bye.
Mini-bar/Refrigerator冰箱
Ice冰塊
Cocacola可樂
Mineral water礦泉水
Cigarette香煙
Sugar方糖
Cold water涼開水
Hanger衣架
Electric Kettle電水壺
Glass水杯
Cup瓷茶杯
Telephone Book電話本
Hair Drier電熱吹風(fēng)機(jī)
Washed水洗
Damage毀壞，損壞
Compensate賠償，補(bǔ)償
Dry Cleaned干洗
Pressed/Iron熨燙
Slipper拖鞋
Soap香皂
Newspaper報(bào)紙
Toilet Paper衛(wèi)生紙
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶葉
Beverage飲料
Telephone電話
TV controller遙控器
Hanger衣架
ID=Identification身份證
Bothroom衛(wèi)生間
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您過得愉快
I'm sorry.很抱歉
Excuse me對(duì)不起
That's all right沒關(guān)系
Please follow me請(qǐng)跟我來
Thank you 謝謝
Just a moment請(qǐng)稍等
Right away 馬上
Turn-down service夜床服務(wù)
Dry towel干毛巾
Make bed整理床鋪
Room number房號(hào)
Quick service特快洗衣
I'm not really sure.
我不能肯定
I'm sorry to trouble you.
對(duì)不起，麻煩您了
Useful Expressions
1.Housekeeping, May I come in?
客房服務(wù)員，可以進(jìn)來嗎?
2.Do you need bellman?
您需要行李員嗎?
3.May I clean the room now?
現(xiàn)在我可以打掃房間嗎?
4.What's your room number, please?
請(qǐng)問您的房號(hào)?
5.Could you bring me some more towels,plesae?
你能不能再給我拿幾條毛巾來嗎?
6.The air conditioner doesn't work.
空調(diào)機(jī)壞了。
7.Would you please give me some envelopse and writing paper?
請(qǐng)給我一些信紙信封，好嗎?
8.I'll bring them to your room at once.
我馬上給您送來。
9.Internet access press 8 and 163.
上網(wǎng)號(hào)碼先撥8，再加163。
10.There's something wrong with the toilet.
抽水馬桶出毛病了。
11.Have you checked your room?
您檢查過您的房間嗎?
12.I'll show you the way myself.
我親自帶您去。
13.Have you got any laundry?
總臺(tái)收銀的：
Useful Expressions
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
行李員崗位英語口語
Useful Expressions
1、Excuse me. Which one is your bag?
2、Is this bag yours?
3、I’ve come for your luggage.
4、I hope you will dropin again!
5、This is your claim tag.
6、May I help you with your luggage?
7、What else can I do for you?
8、Gould you sigh here?
9、Breakfast is on the first floor, from 7:00am to 9:00am.
10、Is your luggage will be here shortly?
11、How long will you leave the luggage here?
12、Let me take it please!
13、May I have your tag, please?
14、What’s your room number?
15、 Toilet is turn left.
16、How many pieces (of luggage ) do you have.
17、In our hotel we don’t accept tips. Thank you all the same.
18、I hope you will enjoy you’re stay.
19、Have a nice trip.
20、Are these your luggage.
Conversation
A
Bellman: Good afternoon. Madam. Welcome to our hotel.
Guest: Good afternoon.
B: May I help you with your luggage, madam?
G: Yes, please!
B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.
G: Thank you!
B: You’re welcome.
Bellman: Madam. May I have your room card, please?
Guest: Yes. Here you are.
B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).
G: Thank you very much.
B: Not at all. Where would you like me to put your luggage.
G: Anywhere. If you like.
B: Please check it. Is it the right number of your luggage?
G: Oh, Yes, It’s very correct. There’s something for you.
B: It’s very kind of you. But we can’t accept tips. Thank you all the same. Please enjoy your stay, Good-bye.
G: Good-bye.