口語(yǔ)試題由三部分組成，采取形式為面試，有關(guān)商務(wù)話題的簡(jiǎn)短談話和討論。
For each question(19-33),mark one letter(A,B,CorD)on your Answer Sheet.
54、根據(jù)下面內(nèi)容，回答54-68題： Salt，shells or metals are still used as money in out of- he way parts of the world today．Salt may seem rather a strange(19)_______to use as money，(20)_______in countries where the food of the people is mainly vegetable，it is often an(21)_______necessity．Cakesb of salt，stamped to show their(22)_______，were used as money in some countries until recent(23)_______ ，and cakes of salt(24)_______buy goods in Borneo and parts of Africa． Sea shells(25)_______as money at some time(26)_______another over the greater part of the Old world．These were(27)_______mainly from the beaches of the Maldives Islands in the Indian Ocean，and were traded to India and China．In Africa，shells were traded tigh acrossthe(28)_______from East to West． Metal，valued by weight，(29)_______ coins in many parts of the world．Iron，in lumps，bars or rings，is still used in many countries(30)_______paper money．It Can either be exchanged(31)_______goods，or made into tools，weapons，or ornaments．The early money of China，apart from shells，was of bronze，(32) _______in flat，round pieces with a hole in the middle，called“cash”．The(33) _______of these are between three thousand and four thousand years old older than the earliest coins of the eastern Mediterranean． Nowadays，coins and notes have replaced nearly all the more picturesque forms of money，and while in one or two of the more remote countries people still hold it for future use on ceremonial occasions such as weddings and funerals，examples of primitive money will soon be found only in museums．
A．object B．a(chǎn)rticle C．substance D．category
55、 A．but B．a(chǎn)nd C．SO D．even
56、 A．a(chǎn)bstract B．a(chǎn)dvantageous C．a(chǎn)bundant D．a(chǎn)bsolute
57、 A．weight B．value C．role D．size
58、 A．times B．events C．situations D．conditions
59、 A．even B．a(chǎn)lso C．still D．never
60、 A．had been used B．a(chǎn)re used C．would be used D．would have been used
61、 A．a(chǎn)nd B．but C．yet D．or
62、 A．collected B．produced C．grown D．raised
63、 A．city B．district C．community D．continent
64、 A．processed B．produced C．preceded D．proceeded
65、 A．in spite of B．instead of C．a(chǎn)long with D．in line with
66、 A．a(chǎn)gainst B．a(chǎn)s C．in D．for
67、 A．often B．seldom C．really D．much
68、 A．earlier B．earliest C．better D．best
Read the text below about how consumers decide what to buy.(34-45) 69、根據(jù)下面內(nèi)容，回答69-80題： 0 Customers occasionally want something they are not entitled to or what you 00 can’t grant．They may misundemtand their warranties or make unreasonable 34 demands．Because these customers are often unhappy with a product or 35 service，they are emotionally involved in．Lettere that say no to emotionally 36 involved receivers will probably be your much most difficult communication 37 task．As if publisher Malcolm Forbes has pointed out，“To be agreeable while 38 be disagreeing--that’S an art．”Fortunately．the reasons-before‘refusal plan 39 enables you to be empathic and artful in handling with bad news．Obviously，in 40 denial letters you will need to adopt the proper tone．Don’t blame on customers 41 0r suggest that the customer does not read or understand what the contract or 42 relative policies。even if they are at fault．Avoid use“you’’statements that 43 sound preachy．Instead，the safest path is to use neutral and objective 44 language to explain that why the claim must be refused．Sometimes you may 45 hope consider offering resale information to rebuild the customer’S confidence in your products or organization．
34.___________
70、 35.___________
71、 36.___________
72、 37.___________
73、 38.___________
74、 39.___________
75、 40.___________
76、 41.___________
77、 42.___________
78、 43.___________
79、 44.___________
80、 45.___________
For each question(19-33),mark one letter(A,B,CorD)on your Answer Sheet.
54、根據(jù)下面內(nèi)容，回答54-68題： Salt，shells or metals are still used as money in out of- he way parts of the world today．Salt may seem rather a strange(19)_______to use as money，(20)_______in countries where the food of the people is mainly vegetable，it is often an(21)_______necessity．Cakesb of salt，stamped to show their(22)_______，were used as money in some countries until recent(23)_______ ，and cakes of salt(24)_______buy goods in Borneo and parts of Africa． Sea shells(25)_______as money at some time(26)_______another over the greater part of the Old world．These were(27)_______mainly from the beaches of the Maldives Islands in the Indian Ocean，and were traded to India and China．In Africa，shells were traded tigh acrossthe(28)_______from East to West． Metal，valued by weight，(29)_______ coins in many parts of the world．Iron，in lumps，bars or rings，is still used in many countries(30)_______paper money．It Can either be exchanged(31)_______goods，or made into tools，weapons，or ornaments．The early money of China，apart from shells，was of bronze，(32) _______in flat，round pieces with a hole in the middle，called“cash”．The(33) _______of these are between three thousand and four thousand years old older than the earliest coins of the eastern Mediterranean． Nowadays，coins and notes have replaced nearly all the more picturesque forms of money，and while in one or two of the more remote countries people still hold it for future use on ceremonial occasions such as weddings and funerals，examples of primitive money will soon be found only in museums．
A．object B．a(chǎn)rticle C．substance D．category
55、 A．but B．a(chǎn)nd C．SO D．even
56、 A．a(chǎn)bstract B．a(chǎn)dvantageous C．a(chǎn)bundant D．a(chǎn)bsolute
57、 A．weight B．value C．role D．size
58、 A．times B．events C．situations D．conditions
59、 A．even B．a(chǎn)lso C．still D．never
60、 A．had been used B．a(chǎn)re used C．would be used D．would have been used
61、 A．a(chǎn)nd B．but C．yet D．or
62、 A．collected B．produced C．grown D．raised
63、 A．city B．district C．community D．continent
64、 A．processed B．produced C．preceded D．proceeded
65、 A．in spite of B．instead of C．a(chǎn)long with D．in line with
66、 A．a(chǎn)gainst B．a(chǎn)s C．in D．for
67、 A．often B．seldom C．really D．much
68、 A．earlier B．earliest C．better D．best
Read the text below about how consumers decide what to buy.(34-45) 69、根據(jù)下面內(nèi)容，回答69-80題： 0 Customers occasionally want something they are not entitled to or what you 00 can’t grant．They may misundemtand their warranties or make unreasonable 34 demands．Because these customers are often unhappy with a product or 35 service，they are emotionally involved in．Lettere that say no to emotionally 36 involved receivers will probably be your much most difficult communication 37 task．As if publisher Malcolm Forbes has pointed out，“To be agreeable while 38 be disagreeing--that’S an art．”Fortunately．the reasons-before‘refusal plan 39 enables you to be empathic and artful in handling with bad news．Obviously，in 40 denial letters you will need to adopt the proper tone．Don’t blame on customers 41 0r suggest that the customer does not read or understand what the contract or 42 relative policies。even if they are at fault．Avoid use“you’’statements that 43 sound preachy．Instead，the safest path is to use neutral and objective 44 language to explain that why the claim must be refused．Sometimes you may 45 hope consider offering resale information to rebuild the customer’S confidence in your products or organization．
34.___________
70、 35.___________
71、 36.___________
72、 37.___________
73、 38.___________
74、 39.___________
75、 40.___________
76、 41.___________
77、 42.___________
78、 43.___________
79、 44.___________
80、 45.___________