Lesson One
第一課
Putting Caller on Hold
請打電話的人等候
R:Reception.
接待員:你好，前臺。
G:Is this Susan?
旅客:是蘇珊嗎？
R:Yes it is.How may I help you?
接待員:是我，您有什么事嗎？
G:Hi,Susan.This is Mr.Smith in Room 3201.
旅客:你好，蘇珊 ,我是3201房間的Smith 先生。
R:(The other phon rings)Oh,I'm sorry Mr.Smith.
接待員:（這時另外一部電話響了）喔，對不起，Smith 先生，
Could you hold a moment please?
（請稍等一下好嗎？
G:Sure.
旅客:可以。
R:Thank you for holding.
接待員:謝謝您的等待。
Lesson Two
第二課
Taking a Simple Message
記錄簡單的留言
G:May I speak to Ryan,please?
旅客:我能和賴安講話嗎？
R:I'm sorry,Ryan's not on duty right now.
接待員:對不起，Ryan 現(xiàn)在不在，
Is there anyone else who can help you?
找其他的人可以嗎？
G:No,thanks.Can you please tell me when he comes on duty today?
旅客:不用了，謝謝。你能告訴我他今天什么時候在嗎？
R:Ryan has the afternoon shift today so he'll be here at 2:00 p.m.
接待員:Ryan 今天上中班，所以他下午2:00在。
Would you like to leave a message?
您要留言嗎？
G:Yes,please.Could you ask him to call me back as soon as possible?
旅客:是的，麻煩你告訴他盡快給我回個電話好嗎？
R:Certainly.May I have your name,please?
接待員:當然。請問您的姓名？
G:Oh,sorry.This is Don Bradford.
旅客:喔，對不起。我叫Don Bradford.
R:Would you spell that for me,please?
接待員:能給我拼寫一下您的姓名嗎？/您不介意拼寫一下吧？
G:Don Bradford.
旅客:Don Bradford
R:Don Bradford.
接待員:Don Bradford
G:That's right.
旅客:對。
R:And does Ryan have your phone number?
接待員:Ryan 有您的電話號碼嗎？
G:He should,but maybe I'd better give it to you just in case.
旅客:他應(yīng)該有，可是我好給你留一個以防萬一。
It's 335-5663.
335-5663。
R:335-5663.
接待員:335-5663
G:That's right.
旅客:對的。
R:Is there anything else?
接待員:您還有別的事嗎？
G:No,thank you.
旅客:沒有了，謝謝。
R:I'll give Ryan the message as soon as he gets on duty.
接待員:Ryan 一上班我就把您的留言給他
I'll make sure he gets the message.
我保證他能得到這份留言。
Lesson Three
第三課
A Longer Message
記錄較長的留言
G:I'm trying to reach Mr.White in Room 3301,
旅客:我想和3301房間的 White先生通電話，
but there's no answer.Could I leave a message for him?
但是沒有人接，我能給他留言嗎？
R:Certainly.The message is for...?
接待員:當然可以。請問您給誰留言......？
G:Bob White in Room 3301.
旅客:3301房間的 Bob White先生。
R:3301.Go ahead,please.
接待員:3301，請繼續(xù)說。
G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled.
旅客:請告訴White先生明天在北京召開的會議取消了，
I'll see him again in Guangzhou next Monday.
我下星期一在廣州與他見面。
R:I'm sorry,would you repeat that please?
接待員:對不起請您重復(fù)一下好嗎？
G:Tell Mr.White the meeting in Beijing tomorrow is canceled
旅客:告訴White先生明天在北京召開的會議取消了，
and I'll see him in Guangzhou next Monday.
我下星期一將在廣州與他見面。
R:Meeting in Beijing tomorrow is cancelled
接待員:明天在北京召開的會議取消了，
and you'll see Mr.White in Guangzhou next Monday.
您將在下星期一與他在廣州見面。
Is that right?
是嗎？
G:That's right.
旅客:是的。
R:May I have your name please,sir?
接待員:請告訴我您的名字好嗎？
G:Bill Thompson.
旅客:比爾。湯姆森。
R:Bill Thompson.Thompson?
接待員:比爾。湯姆森 Thompson？
G:That's right.
旅客:對。
R:Is there anything else?
接待員:您還有別的事嗎？
G:No,thank you.
旅客:沒有了，謝謝。
R:I'll give Mr.White the message as soon as he returns.
接待員:White一回來，我就把留言條給他。
G:Thank you.
旅客:謝謝。
R:You're welcome.
接待員:不客氣。
G:Goodbye.
旅客:再見。
Lesson Four
第四課
Guest Returns before Message Is Sent to His Room
服務(wù)員在送交留言條之前客人已經(jīng)回來了.
R:Excuse me,Mr.White?
接待員:對不起，懷特先生！
G:Yes?
旅客:什么事？
R:We have a message for you.Here you are.
接待員:我們這有您的留言，給您。
G:Oh,thanks.
旅客:喔，謝謝。
R:You're welcome.
接待員:不客氣。
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第一課
Putting Caller on Hold
請打電話的人等候
R:Reception.
接待員:你好，前臺。
G:Is this Susan?
旅客:是蘇珊嗎？
R:Yes it is.How may I help you?
接待員:是我，您有什么事嗎？
G:Hi,Susan.This is Mr.Smith in Room 3201.
旅客:你好，蘇珊 ,我是3201房間的Smith 先生。
R:(The other phon rings)Oh,I'm sorry Mr.Smith.
接待員:（這時另外一部電話響了）喔，對不起，Smith 先生，
Could you hold a moment please?
（請稍等一下好嗎？
G:Sure.
旅客:可以。
R:Thank you for holding.
接待員:謝謝您的等待。
Lesson Two
第二課
Taking a Simple Message
記錄簡單的留言
G:May I speak to Ryan,please?
旅客:我能和賴安講話嗎？
R:I'm sorry,Ryan's not on duty right now.
接待員:對不起，Ryan 現(xiàn)在不在，
Is there anyone else who can help you?
找其他的人可以嗎？
G:No,thanks.Can you please tell me when he comes on duty today?
旅客:不用了，謝謝。你能告訴我他今天什么時候在嗎？
R:Ryan has the afternoon shift today so he'll be here at 2:00 p.m.
接待員:Ryan 今天上中班，所以他下午2:00在。
Would you like to leave a message?
您要留言嗎？
G:Yes,please.Could you ask him to call me back as soon as possible?
旅客:是的，麻煩你告訴他盡快給我回個電話好嗎？
R:Certainly.May I have your name,please?
接待員:當然。請問您的姓名？
G:Oh,sorry.This is Don Bradford.
旅客:喔，對不起。我叫Don Bradford.
R:Would you spell that for me,please?
接待員:能給我拼寫一下您的姓名嗎？/您不介意拼寫一下吧？
G:Don Bradford.
旅客:Don Bradford
R:Don Bradford.
接待員:Don Bradford
G:That's right.
旅客:對。
R:And does Ryan have your phone number?
接待員:Ryan 有您的電話號碼嗎？
G:He should,but maybe I'd better give it to you just in case.
旅客:他應(yīng)該有，可是我好給你留一個以防萬一。
It's 335-5663.
335-5663。
R:335-5663.
接待員:335-5663
G:That's right.
旅客:對的。
R:Is there anything else?
接待員:您還有別的事嗎？
G:No,thank you.
旅客:沒有了，謝謝。
R:I'll give Ryan the message as soon as he gets on duty.
接待員:Ryan 一上班我就把您的留言給他
I'll make sure he gets the message.
我保證他能得到這份留言。
Lesson Three
第三課
A Longer Message
記錄較長的留言
G:I'm trying to reach Mr.White in Room 3301,
旅客:我想和3301房間的 White先生通電話，
but there's no answer.Could I leave a message for him?
但是沒有人接，我能給他留言嗎？
R:Certainly.The message is for...?
接待員:當然可以。請問您給誰留言......？
G:Bob White in Room 3301.
旅客:3301房間的 Bob White先生。
R:3301.Go ahead,please.
接待員:3301，請繼續(xù)說。
G:Please tell Mr.White that the meeting in Beijing tomorrow has been canceled.
旅客:請告訴White先生明天在北京召開的會議取消了，
I'll see him again in Guangzhou next Monday.
我下星期一在廣州與他見面。
R:I'm sorry,would you repeat that please?
接待員:對不起請您重復(fù)一下好嗎？
G:Tell Mr.White the meeting in Beijing tomorrow is canceled
旅客:告訴White先生明天在北京召開的會議取消了，
and I'll see him in Guangzhou next Monday.
我下星期一將在廣州與他見面。
R:Meeting in Beijing tomorrow is cancelled
接待員:明天在北京召開的會議取消了，
and you'll see Mr.White in Guangzhou next Monday.
您將在下星期一與他在廣州見面。
Is that right?
是嗎？
G:That's right.
旅客:是的。
R:May I have your name please,sir?
接待員:請告訴我您的名字好嗎？
G:Bill Thompson.
旅客:比爾。湯姆森。
R:Bill Thompson.Thompson?
接待員:比爾。湯姆森 Thompson？
G:That's right.
旅客:對。
R:Is there anything else?
接待員:您還有別的事嗎？
G:No,thank you.
旅客:沒有了，謝謝。
R:I'll give Mr.White the message as soon as he returns.
接待員:White一回來，我就把留言條給他。
G:Thank you.
旅客:謝謝。
R:You're welcome.
接待員:不客氣。
G:Goodbye.
旅客:再見。
Lesson Four
第四課
Guest Returns before Message Is Sent to His Room
服務(wù)員在送交留言條之前客人已經(jīng)回來了.
R:Excuse me,Mr.White?
接待員:對不起，懷特先生！
G:Yes?
旅客:什么事？
R:We have a message for you.Here you are.
接待員:我們這有您的留言，給您。
G:Oh,thanks.
旅客:喔，謝謝。
R:You're welcome.
接待員:不客氣。
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