第二十四講: 退房
Lesson 24: Checking Out (continued)
各位聽(tīng)眾朋友，歡迎您收聽(tīng)“旅游業(yè)英語(yǔ)”。我是澳大利亞澳洲廣
播電臺(tái)中文部的節(jié)目主持人馬健媛。
在上一講中我們學(xué)習(xí)了如何禮貌地詢(xún)問(wèn)客人誰(shuí)來(lái)付帳單以及如何逐
項(xiàng)為客人解釋帳單上的帳目。在這一講中，我們要學(xué)習(xí)當(dāng)帳單上出
現(xiàn)錯(cuò)誤時(shí)應(yīng)該如何應(yīng)對(duì)和向客人告別時(shí)所使用的英語(yǔ)句型。
現(xiàn)在讓我們學(xué)習(xí)新的對(duì)話(huà)內(nèi)容，請(qǐng)?zhí)貏e注意新的生詞與句型。
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem.
Leo: You’ve been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Leo: You’re quite right.
Leo: I’m terribly sorry about that.
Leo: I’ll fix it right away.
Leo: There, problem fixed.
Jack: Thanks.
以上就是我們今天要學(xué)習(xí)的部份內(nèi)容，您聽(tīng)懂了多少呢？好，讓我
們?cè)俾?tīng)一遍錄音，我會(huì)將每句話(huà)的內(nèi)容譯成中文。
杰克: 利奧，我有個(gè)問(wèn)題。請(qǐng)問(wèn)這個(gè)在報(bào)紙項(xiàng)目下的款項(xiàng)是怎
么回事呢？
Jack: Leo, I have a query. This amount, under newspapers.
利奧: 哦，我明白了。這是向您收取的當(dāng)?shù)貓?bào)紙的費(fèi)用。
Leo: Ah yes. I see the problem. You’ve been charged for the local
newspaper.
杰克: 但是，利奧，你知道我從來(lái)也沒(méi)有定過(guò)當(dāng)?shù)氐膱?bào)紙啊，
我根本不懂中文呀。
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Page 2 of 7
利奧: 您說(shuō)得很對(duì)。出了這樣的錯(cuò)誤我真的很抱歉。我立刻就
改正這個(gè)錯(cuò)誤。
Leo: You’re quite right. I’m terribly sorry about that. I’ll fix it right
away.
利奧: 好了，改過(guò)來(lái)了。
Leo: There, problem fixed.
杰克: 謝謝你。
Jack: Thanks.
在以前的課文中我們學(xué)習(xí)過(guò)如何在餐館里向客人解釋帳單的明細(xì)帳
目?，F(xiàn)在讓我們?cè)賹W(xué)習(xí)一些新的處理這種情況時(shí)會(huì)用到的句型。
Leo: Ah yes. I see the problem. You’ve been charged for the local
newspaper.
在這句話(huà)中，利奧一下子就發(fā)現(xiàn)了錯(cuò)誤的原因，那就是帳單上列出
了一項(xiàng)當(dāng)?shù)貓?bào)紙的費(fèi)用，可實(shí)際的情況是杰克從來(lái)沒(méi)有定過(guò)這份報(bào)
紙，因?yàn)樗揪筒欢形?。在這句話(huà)中，利奧用了這樣的說(shuō)法: I
see the problem, 我明白了。。。另外，利奧還說(shuō)you’ve been
charged for …這是向您收取的。。費(fèi)用。不知您是否還記得，在
以前的課文中，當(dāng)蒙納對(duì)她的帳單產(chǎn)生疑問(wèn)時(shí)，利奧曾經(jīng)使用過(guò)這
樣的短語(yǔ): that’s for …..這是。。。的費(fèi)用。完整的句子是
That’s for the dry cleaning. 這是干洗的費(fèi)用。好現(xiàn)在讓我們跟
著英語(yǔ)老師一起來(lái)練習(xí)這些句型。
I see the problem.
I see the problem.
You’ve been charged for the newspaper.
That’s for the newspaper.
You’ve been charged for the dry cleaning.
That’s for the dry cleaning.
現(xiàn)在讓我們一起來(lái)聽(tīng)聽(tīng)利奧在確認(rèn)杰克的帳單出現(xiàn)問(wèn)題時(shí)是怎么說(shuō)
的。
利奧: 您說(shuō)的很對(duì)。
Leo: You’re quite right.
Page 3 of 7
利奧: 出了這樣的錯(cuò)誤我真的很抱歉。
Leo: I’m terribly sorry about that.
利奧: 我立刻就改正這個(gè)錯(cuò)誤。
Leo: I’ll fix it right away.
利奧: 好了，改過(guò)來(lái)了。
Leo: There, problem fixed.
我們?cè)?jīng)在第七講中學(xué)習(xí)過(guò)sorry, 對(duì)不起，這個(gè)詞匯的用法。所
以在這里我就不重復(fù)了。不過(guò)我要提醒各位的是在英語(yǔ)中道歉并不
一定表示錯(cuò)誤的原因在你，我們說(shuō)sorry 的用意更多的是在于就給
客人帶來(lái)的不便表示一種歉意。請(qǐng)跟著老師練習(xí)下列句子。
You’re quite right.
I’m terribly sorry about that.
I’ll fix it right away.
There, problem fixed.
好，現(xiàn)在讓我們?cè)俾?tīng)一遍這部份對(duì)話(huà)的錄音。請(qǐng)?jiān)诶麏W的句子之后
重復(fù)他的話(huà)。
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem.
Leo: You’ve been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Leo: You’re quite right.
Leo: I’m terribly sorry about that.
Leo: I’ll fix it right away.
Leo: There, problem fixed.
Jack: Thanks.
各位聽(tīng)眾朋友，您現(xiàn)在收聽(tīng)的是澳大利亞澳洲廣播電臺(tái)為您制作的
“旅游業(yè)英語(yǔ)”教學(xué)節(jié)目。
第二十四講退房
我們現(xiàn)在學(xué)習(xí)的是第二十四講，退房。
在收聽(tīng)下面這部份對(duì)話(huà)的內(nèi)容時(shí)請(qǐng)您特別注意句子中出現(xiàn)的新詞匯
與句型。Page 4 of 7
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
Jack: It’s fine, Leo. We’ll get one outside.
Leo: Well, I hope you’ve enjoyed your stay.
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
Leo: That’s a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
請(qǐng)?jiān)俾?tīng)一遍這部份對(duì)話(huà)的錄音，我會(huì)將它們逐句譯成中文。
利奧: 懷特女士，請(qǐng)?jiān)谶@里簽字。您需要記程車(chē)嗎？
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
杰克: 謝謝你，利奧。我們會(huì)在外面叫一輛記程車(chē)的。
Jack: It’s fine, Leo. We’ll get one outside.
利奧: 好吧。我希望你們?cè)谶@里過(guò)得愉快。
Leo: Well, I hope you’ve enjoyed your stay.
杰克: 謝謝你，利奧。這是我的名片。等你到墨爾本留學(xué)時(shí)，
歡迎你打電話(huà)給我。我們會(huì)帶你到那里的一些旅游景點(diǎn)
去看看。
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
利奧: 謝謝您的熱心邀請(qǐng)，屆時(shí)我會(huì)給你們打電話(huà)的。
Leo: That’s a very kind offer, Jack. I might do that.
杰克: 謝謝你為我們做的一切。再見(jiàn)。
Jack: Thanks for everything. Bye.
利奧: 再見(jiàn)，杰克。一路順風(fēng)。
Leo: Goodbye Jack. Enjoy your trip.
Page 5 of 7
蒙納: 哦，利奧，我還有一件事。。。
Mona: Leo, there is one other thing.
利奧: 什么事呀？
Leo: Yes?
蒙納: 謝謝你幫我們做的一切。
Mona: Thanks for all your help.
利奧: 我很高興為二位效勞。再見(jiàn)，懷特女士。祝你路途愉
快。
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
在這部份對(duì)話(huà)中，我們需要掌握的內(nèi)容是在客人即將離去時(shí)我們應(yīng)
該如何向客人告別。請(qǐng)注意聽(tīng)利奧是怎么說(shuō)的。
I hope you’ve enjoyed your stay.
Enjoy your trip.
Have a pleasant trip.
在我們與客人告別時(shí)，如果你知道客人是直接返家，那么你就可以
祝福他們歸途平安順利。你可以這樣說(shuō): Have a safe journey
home. 祝你們回家的旅途平安。請(qǐng)跟著英語(yǔ)老師一起練習(xí)。
I hope you’ve enjoyed your stay.
Enjoy your trip.
Have a pleasant trip.
Have a safe journey home.
接下來(lái)請(qǐng)?jiān)俾?tīng)一遍這段對(duì)話(huà)的后一部分。請(qǐng)?jiān)诶麏W的句子之后跟
著重復(fù)。
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
Jack: It’s fine, Leo. We’ll get one outside.
Leo: Well, I hope you’ve enjoyed your stay.
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
Leo: That’s a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?age 6 of 7
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
到這里為止，我們分別在二十三講和二十四講中學(xué)習(xí)了“退房”這
段對(duì)話(huà)的全部?jī)?nèi)容?，F(xiàn)在讓我們把這段對(duì)話(huà)完整地聽(tīng)一遍。
Leo: Good morning, Ms White, Mr Webber.
Jack: Good morning, Leo. Mona and I are checking out this morning.
We’re going hiking.
Mona: Yes. We’re going to the mountains. They’re a long way from
here.
Leo: Excellent. Could I have your keys please?
Leo: Two single rooms for three nights. Will you be paying separately?
Mona: No, we’re paying on the one card.
Leo: Fine. I’ll just print up your invoices. While you’re waiting, would
you mind filling out this client satisfaction survey?
Leo: Here are your invoices.
Leo: Do you need a minute to look over them?
Mona: Oh, this isn’t right.
Mona: Leo, this laundry bill seems too much.
Leo: Let me see. Hmm. That’s for emergency dry cleaning.
Mona: I can’t remember any dry cleaning.
Leo: Repairs to your hat, Ms White.
Mona: Sixty dollars?
Leo: It was cleaned at very short notice…and on a holiday.
However, I can query it if you like.
Mona: No, that’s OK.
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem.
Leo: You’ve been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Leo: You’re quite right.
Leo: I’m terribly sorry about that.
Leo: I’ll fix it right away.
Leo: There, problem fixed.
Jack: Thanks.
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
Jack: It’s fine, Leo. We’ll get one outside.
Leo: Well, I hope you’ve enjoyed your stay.
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
Leo: That’s a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Page 7 of 7
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
結(jié)束第二十四講之前，請(qǐng)跟著英語(yǔ)老師一起練習(xí)下列句子。
(I) Hope you’ve enjoyed
Hope you’ve enjoyed
Hope you’ve enjoyed
Your stay
I see the problem
I see the problem
I’ll fix it right away
(I) Hope you’ve enjoyed
Hope you’ve enjoyed
Hope you’ve enjoyed
Your stay
I see the problem
I see the problem
I’ll fix it right away
各位聽(tīng)眾朋友，第二十四講到這里就全部結(jié)束了。我們將在第二十
五講中開(kāi)始學(xué)習(xí)一段新的對(duì)話(huà)，題目是“尋工面試”。
Lesson 24: Checking Out (continued)
各位聽(tīng)眾朋友，歡迎您收聽(tīng)“旅游業(yè)英語(yǔ)”。我是澳大利亞澳洲廣
播電臺(tái)中文部的節(jié)目主持人馬健媛。
在上一講中我們學(xué)習(xí)了如何禮貌地詢(xún)問(wèn)客人誰(shuí)來(lái)付帳單以及如何逐
項(xiàng)為客人解釋帳單上的帳目。在這一講中，我們要學(xué)習(xí)當(dāng)帳單上出
現(xiàn)錯(cuò)誤時(shí)應(yīng)該如何應(yīng)對(duì)和向客人告別時(shí)所使用的英語(yǔ)句型。
現(xiàn)在讓我們學(xué)習(xí)新的對(duì)話(huà)內(nèi)容，請(qǐng)?zhí)貏e注意新的生詞與句型。
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem.
Leo: You’ve been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Leo: You’re quite right.
Leo: I’m terribly sorry about that.
Leo: I’ll fix it right away.
Leo: There, problem fixed.
Jack: Thanks.
以上就是我們今天要學(xué)習(xí)的部份內(nèi)容，您聽(tīng)懂了多少呢？好，讓我
們?cè)俾?tīng)一遍錄音，我會(huì)將每句話(huà)的內(nèi)容譯成中文。
杰克: 利奧，我有個(gè)問(wèn)題。請(qǐng)問(wèn)這個(gè)在報(bào)紙項(xiàng)目下的款項(xiàng)是怎
么回事呢？
Jack: Leo, I have a query. This amount, under newspapers.
利奧: 哦，我明白了。這是向您收取的當(dāng)?shù)貓?bào)紙的費(fèi)用。
Leo: Ah yes. I see the problem. You’ve been charged for the local
newspaper.
杰克: 但是，利奧，你知道我從來(lái)也沒(méi)有定過(guò)當(dāng)?shù)氐膱?bào)紙啊，
我根本不懂中文呀。
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Page 2 of 7
利奧: 您說(shuō)得很對(duì)。出了這樣的錯(cuò)誤我真的很抱歉。我立刻就
改正這個(gè)錯(cuò)誤。
Leo: You’re quite right. I’m terribly sorry about that. I’ll fix it right
away.
利奧: 好了，改過(guò)來(lái)了。
Leo: There, problem fixed.
杰克: 謝謝你。
Jack: Thanks.
在以前的課文中我們學(xué)習(xí)過(guò)如何在餐館里向客人解釋帳單的明細(xì)帳
目?，F(xiàn)在讓我們?cè)賹W(xué)習(xí)一些新的處理這種情況時(shí)會(huì)用到的句型。
Leo: Ah yes. I see the problem. You’ve been charged for the local
newspaper.
在這句話(huà)中，利奧一下子就發(fā)現(xiàn)了錯(cuò)誤的原因，那就是帳單上列出
了一項(xiàng)當(dāng)?shù)貓?bào)紙的費(fèi)用，可實(shí)際的情況是杰克從來(lái)沒(méi)有定過(guò)這份報(bào)
紙，因?yàn)樗揪筒欢形?。在這句話(huà)中，利奧用了這樣的說(shuō)法: I
see the problem, 我明白了。。。另外，利奧還說(shuō)you’ve been
charged for …這是向您收取的。。費(fèi)用。不知您是否還記得，在
以前的課文中，當(dāng)蒙納對(duì)她的帳單產(chǎn)生疑問(wèn)時(shí)，利奧曾經(jīng)使用過(guò)這
樣的短語(yǔ): that’s for …..這是。。。的費(fèi)用。完整的句子是
That’s for the dry cleaning. 這是干洗的費(fèi)用。好現(xiàn)在讓我們跟
著英語(yǔ)老師一起來(lái)練習(xí)這些句型。
I see the problem.
I see the problem.
You’ve been charged for the newspaper.
That’s for the newspaper.
You’ve been charged for the dry cleaning.
That’s for the dry cleaning.
現(xiàn)在讓我們一起來(lái)聽(tīng)聽(tīng)利奧在確認(rèn)杰克的帳單出現(xiàn)問(wèn)題時(shí)是怎么說(shuō)
的。
利奧: 您說(shuō)的很對(duì)。
Leo: You’re quite right.
Page 3 of 7
利奧: 出了這樣的錯(cuò)誤我真的很抱歉。
Leo: I’m terribly sorry about that.
利奧: 我立刻就改正這個(gè)錯(cuò)誤。
Leo: I’ll fix it right away.
利奧: 好了，改過(guò)來(lái)了。
Leo: There, problem fixed.
我們?cè)?jīng)在第七講中學(xué)習(xí)過(guò)sorry, 對(duì)不起，這個(gè)詞匯的用法。所
以在這里我就不重復(fù)了。不過(guò)我要提醒各位的是在英語(yǔ)中道歉并不
一定表示錯(cuò)誤的原因在你，我們說(shuō)sorry 的用意更多的是在于就給
客人帶來(lái)的不便表示一種歉意。請(qǐng)跟著老師練習(xí)下列句子。
You’re quite right.
I’m terribly sorry about that.
I’ll fix it right away.
There, problem fixed.
好，現(xiàn)在讓我們?cè)俾?tīng)一遍這部份對(duì)話(huà)的錄音。請(qǐng)?jiān)诶麏W的句子之后
重復(fù)他的話(huà)。
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem.
Leo: You’ve been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Leo: You’re quite right.
Leo: I’m terribly sorry about that.
Leo: I’ll fix it right away.
Leo: There, problem fixed.
Jack: Thanks.
各位聽(tīng)眾朋友，您現(xiàn)在收聽(tīng)的是澳大利亞澳洲廣播電臺(tái)為您制作的
“旅游業(yè)英語(yǔ)”教學(xué)節(jié)目。
第二十四講退房
我們現(xiàn)在學(xué)習(xí)的是第二十四講，退房。
在收聽(tīng)下面這部份對(duì)話(huà)的內(nèi)容時(shí)請(qǐng)您特別注意句子中出現(xiàn)的新詞匯
與句型。Page 4 of 7
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
Jack: It’s fine, Leo. We’ll get one outside.
Leo: Well, I hope you’ve enjoyed your stay.
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
Leo: That’s a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
請(qǐng)?jiān)俾?tīng)一遍這部份對(duì)話(huà)的錄音，我會(huì)將它們逐句譯成中文。
利奧: 懷特女士，請(qǐng)?jiān)谶@里簽字。您需要記程車(chē)嗎？
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
杰克: 謝謝你，利奧。我們會(huì)在外面叫一輛記程車(chē)的。
Jack: It’s fine, Leo. We’ll get one outside.
利奧: 好吧。我希望你們?cè)谶@里過(guò)得愉快。
Leo: Well, I hope you’ve enjoyed your stay.
杰克: 謝謝你，利奧。這是我的名片。等你到墨爾本留學(xué)時(shí)，
歡迎你打電話(huà)給我。我們會(huì)帶你到那里的一些旅游景點(diǎn)
去看看。
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
利奧: 謝謝您的熱心邀請(qǐng)，屆時(shí)我會(huì)給你們打電話(huà)的。
Leo: That’s a very kind offer, Jack. I might do that.
杰克: 謝謝你為我們做的一切。再見(jiàn)。
Jack: Thanks for everything. Bye.
利奧: 再見(jiàn)，杰克。一路順風(fēng)。
Leo: Goodbye Jack. Enjoy your trip.
Page 5 of 7
蒙納: 哦，利奧，我還有一件事。。。
Mona: Leo, there is one other thing.
利奧: 什么事呀？
Leo: Yes?
蒙納: 謝謝你幫我們做的一切。
Mona: Thanks for all your help.
利奧: 我很高興為二位效勞。再見(jiàn)，懷特女士。祝你路途愉
快。
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
在這部份對(duì)話(huà)中，我們需要掌握的內(nèi)容是在客人即將離去時(shí)我們應(yīng)
該如何向客人告別。請(qǐng)注意聽(tīng)利奧是怎么說(shuō)的。
I hope you’ve enjoyed your stay.
Enjoy your trip.
Have a pleasant trip.
在我們與客人告別時(shí)，如果你知道客人是直接返家，那么你就可以
祝福他們歸途平安順利。你可以這樣說(shuō): Have a safe journey
home. 祝你們回家的旅途平安。請(qǐng)跟著英語(yǔ)老師一起練習(xí)。
I hope you’ve enjoyed your stay.
Enjoy your trip.
Have a pleasant trip.
Have a safe journey home.
接下來(lái)請(qǐng)?jiān)俾?tīng)一遍這段對(duì)話(huà)的后一部分。請(qǐng)?jiān)诶麏W的句子之后跟
著重復(fù)。
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
Jack: It’s fine, Leo. We’ll get one outside.
Leo: Well, I hope you’ve enjoyed your stay.
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
Leo: That’s a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?age 6 of 7
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
到這里為止，我們分別在二十三講和二十四講中學(xué)習(xí)了“退房”這
段對(duì)話(huà)的全部?jī)?nèi)容?，F(xiàn)在讓我們把這段對(duì)話(huà)完整地聽(tīng)一遍。
Leo: Good morning, Ms White, Mr Webber.
Jack: Good morning, Leo. Mona and I are checking out this morning.
We’re going hiking.
Mona: Yes. We’re going to the mountains. They’re a long way from
here.
Leo: Excellent. Could I have your keys please?
Leo: Two single rooms for three nights. Will you be paying separately?
Mona: No, we’re paying on the one card.
Leo: Fine. I’ll just print up your invoices. While you’re waiting, would
you mind filling out this client satisfaction survey?
Leo: Here are your invoices.
Leo: Do you need a minute to look over them?
Mona: Oh, this isn’t right.
Mona: Leo, this laundry bill seems too much.
Leo: Let me see. Hmm. That’s for emergency dry cleaning.
Mona: I can’t remember any dry cleaning.
Leo: Repairs to your hat, Ms White.
Mona: Sixty dollars?
Leo: It was cleaned at very short notice…and on a holiday.
However, I can query it if you like.
Mona: No, that’s OK.
Jack: Leo, I have a query. This amount, under newspapers.
Leo: Ah yes. I see the problem.
Leo: You’ve been charged for the local newspaper.
Jack: But Leo, I never ordered a local paper. I can’t read Chinese you
see.
Leo: You’re quite right.
Leo: I’m terribly sorry about that.
Leo: I’ll fix it right away.
Leo: There, problem fixed.
Jack: Thanks.
Leo: Now, Ms White, if you’ll just sign here. Will you be requiring a
taxi?
Jack: It’s fine, Leo. We’ll get one outside.
Leo: Well, I hope you’ve enjoyed your stay.
Jack: Thanks, Leo. Here’s my card. When you come to study in
Melbourne, you’re welcome to call. We’ll show you some of the
tourist sights.
Leo: That’s a very kind offer, Jack. I might do that.
Jack: Thanks for everything. Bye.
Page 7 of 7
Leo: Goodbye Jack. Enjoy your trip.
Mona: Leo, there is one other thing.
Leo: Yes?
Mona: Thanks for all your help.
Leo: It was my pleasure. Goodbye, Ms White. Have a pleasant trip.
結(jié)束第二十四講之前，請(qǐng)跟著英語(yǔ)老師一起練習(xí)下列句子。
(I) Hope you’ve enjoyed
Hope you’ve enjoyed
Hope you’ve enjoyed
Your stay
I see the problem
I see the problem
I’ll fix it right away
(I) Hope you’ve enjoyed
Hope you’ve enjoyed
Hope you’ve enjoyed
Your stay
I see the problem
I see the problem
I’ll fix it right away
各位聽(tīng)眾朋友，第二十四講到這里就全部結(jié)束了。我們將在第二十
五講中開(kāi)始學(xué)習(xí)一段新的對(duì)話(huà)，題目是“尋工面試”。