Primary Location: Shenzhen, Guangdong, China
Position Description:
This Boeing Field Service Representative position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.
The chosen candidate will provide on-site company representation and technical support to Boeing customers based in and transiting through Shenzhen, People"s Republic of China. The position will require developing airline support strategies, assisting with Field Service base openings and new customer introductions, coordinating with senior leaders inside Boeing and the customer organizations, ensuring excellent relationships, and initiating corrective action to ensure customer satisfaction with company products and services.
Utilize multi-disciplined technical expertise and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action.
Understand customer expectations and assist the customer in interpreting and using support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.
Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services.
Provide technical and operational product data to Boeing organizations.
Be comfortable presenting technical and non-technical information to internal and external leadership
Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal direction.
Work well in team environments, engaging with Boeing airline customers, as well as suppliers and Boeing home organizations. Occasional domestic and international travel is required.
Provide excellent support at any hour; any length of time; i.e., on-call 24 hours per day, and 7 days per week; as the job requires, and accept additional tasks and duties as assigned by management.
Provides airline operations support. Contributes to the development of strategy and support plan. Reviews maintenance engineering flight operations and performance data and researches aircraft and fleet reliability issues. Assists with developing solutions to technical and operational issues.
Other duties and responsibilities as required by management.
Competencies:
Be flexible to changing schedules and requirements.
Strong organizational and interpersonal skills.
Self starter
Exhibit an outstanding customer service attitude.
Regulatory Avionics or Airframe/Power plant licenses desirable.
Proficient in English and Chinese, both spoken and written.
Effective at managing multiple projects simultaneously, and able to meet tight deadlines.
More than five years of related experience is required. Customer support experience is highly desired.
Must show demonstrated knowledge of transport airplane systems and structures through all ATA chapters.
Must be proficient in English (written and verbal technical communication), and possess computer skills; specifically Windows-based Excel, Power Point, Word, Project, etc. Use of latest mobile technology is highly desirable.
Must exhibit a high level of honesty and integrity. In short, a qualified candidate must have proven experience working in the airline maintenance and operational environment. Strong engineering background and knowledge of airline line and/or overhaul maintenance is required. A qualified candidate must be an excellent communicator, able to work under pressure, and be comfortable working ALL aspects of airline customer support; i.e. from handling emergency technical problems, to coordinating on-site support visits, social functions, etc.
Other Job Related Information:
This requisition is for an international, locally hired position. Candidates must be legally authorized to work in the country where the position is located. This job may be a Level 2 or Level 3 position, which will be determined by the level of experience and qualifications of the selected candidate, in relation to the scope and responsibilities of the position. Benefits and pay are determined at the local level and are not part of any Boeing U.S.-based payroll.
This requisition is for an international, locally hired position. Candidates must be legally authorized to work in the country where the position is located. This job may be a Level 2 or Level 3 position, which will be determined by the level of experience and qualifications of the selected candidate, in relation to the scope and responsibilities of the position. Benefits and pay are determined at the local level and are not part of any Boeing U.S.-based payroll.