★英語口語頻道為網(wǎng)友整理的《酒店常用英語對話》，供大家參考學(xué)習(xí)。
-(Knocking at the door.)-(敲門。)
-May I come in?-我可以進來嗎?
-Come in,please.-請進。
-Please don't come in.-請不要進來。
-Just a moment(a minute),please.-請稍等一下。
-I'm sorry to disturb you.May I clean the room,sir?-對不起打擾你了，我來打掃一下房間好嗎?
-All right.Come in,please.-好的，請進來。
-Please clean it when I am out.-我馬上要出去，請等一會兒打掃。
-May I change the water of the thermos now?-我現(xiàn)在可以換水嗎?
-Yes,please.-請換吧。
-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。
-Well,we'll send tea into the room when the visitors come.
-好，客人來訪我們會端茶進來的。
-By the way,is there any mail for me?-順便一下，有我的郵件嗎?
-No.If there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送來的。
-Why did you come in without my permission?-你為什么沒經(jīng)我允許就進來了?
-It's my negligence.I beg your pardon.-我疏忽了，請你原諒。
-I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現(xiàn)在做還是等會兒做?
-Since you have come,you may do it now?-既然來了，現(xiàn)在就做吧。
-Here's your clean laundry.you'd better check it.-衣服洗好了，請您過目。
-I am collecting the fee of the long distance call.-我來收長途電話費。
-This is the bill for the room rent of half a day.-這是補半天房金的帳單。
-Here is a telegram for you.-這兒有一封你的電報。
-Why is it unsealed?-它怎么被拆開了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因為電報封面沒有收報人姓名，服務(wù)臺為了查對姓名而拆開的。
-Have you lost anything today,sir?-先生，你今天丟過什么東西嗎?
-Yes,a wallet.I'm looking for it now.-丟了一只皮夾子，我正在找呢。
-What is there in the wallet?-皮夾子里有些什么?
-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。
-Look,is this wallet yours?-看，這只皮夾子是不是你的?
-Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。
-I want to borrow China Daily of these days.-我要看這幾天的《中國日報》。
-Please get some copise of China Pictorial for me.-請拿幾份《中國日報》給我。
-Please bring some chairs for me.-請拿幾把椅子來。
-Please get me some soap.-衛(wèi)生間的肥皂要添了。
-The slippers are wornout.Change them for me,please.-拖鞋壞了，請給換一雙。
-Get a hot-water bottle,please.-請拿一只熱水瓶給我。
-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點冷，請給我加一條毯子。
-I need another pillow.-我需要加一只枕頭。
-All right,I'll get it for you right away.-好的，我就去拿。
-Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。
-Excuse me.-對不起。
-I am sorry.-很抱歉。
-I beg your pardon.-請你原諒。
-Pardon me for interrupting.-對不起打擾你們了。
-Please excuse me for coming so late.-請原諒我來遲了。
-I'm sorry I was so careless.-很抱歉我太粗心了。
問候及回答：
1. Good morning (afternoon, evening), sir (madam).
早上(下午、晚上)好，先生(夫人)。
2. How do you do? Glad to meet you.
您好!(初次見面) 很高興見到您。
3. How are you? Fine, Thanks. And you?
您好嗎? 很好，謝謝。您好嗎?
4. Welcome to our hotel (restaurant, shop).
歡迎到我們賓館(餐廳、商店)來。
5. Wish you a most pleasant stay in our hotel.
愿您在我們賓館過得愉快。
6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.
希望您在我們賓館過得愉快。(客人剛?cè)氲陼r) 希望您在我們賓館過得愉快。(客人在飯店逗留期間)
I hope you have enjoyed your stay with us.
希望您在我們賓館過得愉快。(客人離店時)
7. Have a good time!
祝您過得愉快!
電話用語：
8. **Hotel, front desk. Can I help you?
**飯店，前廳。您找誰?
9. Sorry, I’ve dialed the wrong number.
對不起，我撥錯號了。
10. May I speak to your front office manager?
能和你們前臺經(jīng)理說話嗎?
11. Sorry, he is not in at the moment.
對不起，他現(xiàn)在不在。
12. Would you like to leave a message?
您要留口信嗎?
13. Pardon. I beg your pardon.
對不起，請再說一遍，好嗎? 對不起，請再說一遍，好嗎?
祝賀語：
14. Congratulations!
祝賀您!
15. Happy birthday!
生日快樂!
16. Happy New Year!
新年快樂!
17. Merry Christmas!
圣誕快樂!
18. Have a nice holiday!
假日快樂!
19. Wish you every success!
祝您成功!
答謝和答應(yīng)語:
20. Thank you (very much).
謝謝您(非常感謝)。
21. Thank you for your advice (information, help)
感謝您的忠告(信息、幫助)。
22. It’s very kind of you.
謝謝，您真客氣。
23. You are welcome. Not at all. Don’t mention it.
不用謝。 不用謝。 不用謝。
24. It’s my pleasure. (With pleasure.) (My pleasure.)
非常高興為您服務(wù)。
25. I am at your service.
樂意為您效勞。
26. Thank you for staying in our hotel.
感謝您在我們酒店下榻。
27. I’m sorry. I’m sorry. It’s my fault.
很抱歉。 很抱歉。那是我的過錯。
28. Sorry to have kept you waiting.
對不起，讓您久等了。
29. Sorry to interrupt you.
對不起，打擾您了。
30. I’m sorry about this. I apologize for this.
對此表示抱歉。 我為此道歉。
31. That’s all right. Let’s forget it.
沒關(guān)系。 算了吧。
征詢語：
32. May I help you? What can I do for you? Is there anything I can do for you?
我能幫您什么嗎? 我能為您干點什么? 有什么能為您效勞的嗎?
33. Yes, please. Just a moment, please.
好的。 請稍等一下。
34. May I use your phone?
我能借用您的電話嗎?
35. Certainly. Yes, of course.
當(dāng)然可以。 當(dāng)然可以。
指路用語:
36. Go upstairs/downstairs.
上樓/下樓。
37. It’s on the second (third) floor .
在二(三)樓。
38. Where is the washroom (restroom, elevator)?
請問盥洗室(休息室、電梯)在哪兒?
39. This way ,please.
請這邊走
40. Turn left /right.
往左轉(zhuǎn)/右轉(zhuǎn)。
41. It’s in the lobby near the main entrance.
在大廳靠近大門。
42. It’s in the basement at the end of the corridor.
在地下室走廊盡頭。
提醒用語：
43. Mind (Watch) your step.
請走好。
44. Please be careful.
請當(dāng)心。
45. Please don’t leave anything behind.
請別遺忘您的東西。
46. Don’t worry.
別擔(dān)心。
47. Take it easy.
放心好了。
48. Please don’t smoke here.
請不要在這邊抽煙。
告別語：
49. Goodbye. See you late.
再見。 待會見。
50. Good night.
晚安。
51. See you tomorrow.
明天見。
52. Goodbye and thank you for coming.
再見，謝謝您的光臨。
53. Goodbye and hope to see you again.
再見，希望再見到您。
54. Have a nice trip!
一路平安!
55. Wish you a pleasant journey! Good luck!
祝您旅途愉快!祝您好運!
其它：
1. Have you a reservation?
您有預(yù)定嗎?
2. May I know your name and room number?
您能告訴我您的名字與房間號嗎?
3. Here is your room key.
給您房間鑰匙。
4. Please pay at the cashier’s desk over there.
請去那邊帳臺付款。
5. Are these your baggage?
這些是您的行李嗎?
6. May I take them for you?
我來幫您拿好嗎?
7. What kind of rooms would you like?
您需要什么樣的房間?
8. Here is a brochure of our hotel and tariff.
這是介紹我們飯店的小冊子和價目表。
9. Sit down, please. Here is the menu.
請坐，給您菜單，先生。
10. May I take your order, sir?
您要點菜嗎?
11. What would you like to have, coffee or tea?
您要喝咖啡還是茶?
12. Would you like to have any wine with you dinner?
您用餐時要喝點酒嗎?
13. Service hours are:
(餐廳)供應(yīng)時間是：
7:00a.m.to 9:00a.m.for breakfast. 11:30a.m.to1: 30p.m.for lunch. 6:30p.m.to 8:30p.m.for dinner.
早餐7點到9點。 午餐11點半到1點半。 晚餐6點半到8點半。
14. Here is the bill. Please sign it.
15. 這是您的帳單，請簽字。
征求意見用語：
1. How do you like Chinese food?
您喜歡中國菜嗎?
2. What do you think of our service?
您對我們的服務(wù)有什么意見?
3. Thank you for your comments (compliment, suggestions).
謝謝您給我們提的意見(贊揚、建議)。
4. I’m afraid it’s against the hotel’s regulations.
這是違反飯店規(guī)章制度的。
5. In our hotel we don’t accept tips.
我們飯店是不收小費的。
6. It’s our pleasure to serve our guests well.
我們?yōu)槟転榭腿朔?wù)好而感到高興。
7. Thank you all the same.
然而，還是要謝謝您。
8. I’m afraid you’ll have to pay for the damage.
您必須賠償。
9. Thank you for telling us about it.
謝謝您告訴我們
10. I’ll look into the mater right away.
我馬上去處理這件事情。
11. I assure you it wont happen again.
我保證此類事情不會再發(fā)生。
12. Please don’t worry, sir (madam).
先生(夫人)，請不必?fù)?dān)心。
13. I’ll send someone up to your room right away.
我馬上派人到你的房間去。
14. I can’t guarantee anything, but I’ll try my best.
我不能保證，但我會盡力而為。
15. You may pay in cash or with credit card.
您可以付現(xiàn)金也可以用信用卡。
-(Knocking at the door.)-(敲門。)
-May I come in?-我可以進來嗎?
-Come in,please.-請進。
-Please don't come in.-請不要進來。
-Just a moment(a minute),please.-請稍等一下。
-I'm sorry to disturb you.May I clean the room,sir?-對不起打擾你了，我來打掃一下房間好嗎?
-All right.Come in,please.-好的，請進來。
-Please clean it when I am out.-我馬上要出去，請等一會兒打掃。
-May I change the water of the thermos now?-我現(xiàn)在可以換水嗎?
-Yes,please.-請換吧。
-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?
-下午我有幾位朋友來訪，請給加些熱水瓶和茶杯。
-Well,we'll send tea into the room when the visitors come.
-好，客人來訪我們會端茶進來的。
-By the way,is there any mail for me?-順便一下，有我的郵件嗎?
-No.If there is,I'll give it to you in time.-沒有。如果有的話，我會及時給你送來的。
-Why did you come in without my permission?-你為什么沒經(jīng)我允許就進來了?
-It's my negligence.I beg your pardon.-我疏忽了，請你原諒。
-I come and make the bed.Shall I do it now or later?-我來做夜床，你看是現(xiàn)在做還是等會兒做?
-Since you have come,you may do it now?-既然來了，現(xiàn)在就做吧。
-Here's your clean laundry.you'd better check it.-衣服洗好了，請您過目。
-I am collecting the fee of the long distance call.-我來收長途電話費。
-This is the bill for the room rent of half a day.-這是補半天房金的帳單。
-Here is a telegram for you.-這兒有一封你的電報。
-Why is it unsealed?-它怎么被拆開了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因為電報封面沒有收報人姓名，服務(wù)臺為了查對姓名而拆開的。
-Have you lost anything today,sir?-先生，你今天丟過什么東西嗎?
-Yes,a wallet.I'm looking for it now.-丟了一只皮夾子，我正在找呢。
-What is there in the wallet?-皮夾子里有些什么?
-My daughter's photo and some money.-有一張我女兒的照片，還有一些錢。
-Look,is this wallet yours?-看，這只皮夾子是不是你的?
-Yes,it's mine.Thank you ever so much.-是我的，太感謝你了。
-I want to borrow China Daily of these days.-我要看這幾天的《中國日報》。
-Please get some copise of China Pictorial for me.-請拿幾份《中國日報》給我。
-Please bring some chairs for me.-請拿幾把椅子來。
-Please get me some soap.-衛(wèi)生間的肥皂要添了。
-The slippers are wornout.Change them for me,please.-拖鞋壞了，請給換一雙。
-Get a hot-water bottle,please.-請拿一只熱水瓶給我。
-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有點冷，請給我加一條毯子。
-I need another pillow.-我需要加一只枕頭。
-All right,I'll get it for you right away.-好的，我就去拿。
-Just a moment,I'll do it right now.-請稍等一下，我馬上給你辦好。
-Excuse me.-對不起。
-I am sorry.-很抱歉。
-I beg your pardon.-請你原諒。
-Pardon me for interrupting.-對不起打擾你們了。
-Please excuse me for coming so late.-請原諒我來遲了。
-I'm sorry I was so careless.-很抱歉我太粗心了。
問候及回答：
1. Good morning (afternoon, evening), sir (madam).
早上(下午、晚上)好，先生(夫人)。
2. How do you do? Glad to meet you.
您好!(初次見面) 很高興見到您。
3. How are you? Fine, Thanks. And you?
您好嗎? 很好，謝謝。您好嗎?
4. Welcome to our hotel (restaurant, shop).
歡迎到我們賓館(餐廳、商店)來。
5. Wish you a most pleasant stay in our hotel.
愿您在我們賓館過得愉快。
6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.
希望您在我們賓館過得愉快。(客人剛?cè)氲陼r) 希望您在我們賓館過得愉快。(客人在飯店逗留期間)
I hope you have enjoyed your stay with us.
希望您在我們賓館過得愉快。(客人離店時)
7. Have a good time!
祝您過得愉快!
電話用語：
8. **Hotel, front desk. Can I help you?
**飯店，前廳。您找誰?
9. Sorry, I’ve dialed the wrong number.
對不起，我撥錯號了。
10. May I speak to your front office manager?
能和你們前臺經(jīng)理說話嗎?
11. Sorry, he is not in at the moment.
對不起，他現(xiàn)在不在。
12. Would you like to leave a message?
您要留口信嗎?
13. Pardon. I beg your pardon.
對不起，請再說一遍，好嗎? 對不起，請再說一遍，好嗎?
祝賀語：
14. Congratulations!
祝賀您!
15. Happy birthday!
生日快樂!
16. Happy New Year!
新年快樂!
17. Merry Christmas!
圣誕快樂!
18. Have a nice holiday!
假日快樂!
19. Wish you every success!
祝您成功!
答謝和答應(yīng)語:
20. Thank you (very much).
謝謝您(非常感謝)。
21. Thank you for your advice (information, help)
感謝您的忠告(信息、幫助)。
22. It’s very kind of you.
謝謝，您真客氣。
23. You are welcome. Not at all. Don’t mention it.
不用謝。 不用謝。 不用謝。
24. It’s my pleasure. (With pleasure.) (My pleasure.)
非常高興為您服務(wù)。
25. I am at your service.
樂意為您效勞。
26. Thank you for staying in our hotel.
感謝您在我們酒店下榻。
27. I’m sorry. I’m sorry. It’s my fault.
很抱歉。 很抱歉。那是我的過錯。
28. Sorry to have kept you waiting.
對不起，讓您久等了。
29. Sorry to interrupt you.
對不起，打擾您了。
30. I’m sorry about this. I apologize for this.
對此表示抱歉。 我為此道歉。
31. That’s all right. Let’s forget it.
沒關(guān)系。 算了吧。
征詢語：
32. May I help you? What can I do for you? Is there anything I can do for you?
我能幫您什么嗎? 我能為您干點什么? 有什么能為您效勞的嗎?
33. Yes, please. Just a moment, please.
好的。 請稍等一下。
34. May I use your phone?
我能借用您的電話嗎?
35. Certainly. Yes, of course.
當(dāng)然可以。 當(dāng)然可以。
指路用語:
36. Go upstairs/downstairs.
上樓/下樓。
37. It’s on the second (third) floor .
在二(三)樓。
38. Where is the washroom (restroom, elevator)?
請問盥洗室(休息室、電梯)在哪兒?
39. This way ,please.
請這邊走
40. Turn left /right.
往左轉(zhuǎn)/右轉(zhuǎn)。
41. It’s in the lobby near the main entrance.
在大廳靠近大門。
42. It’s in the basement at the end of the corridor.
在地下室走廊盡頭。
提醒用語：
43. Mind (Watch) your step.
請走好。
44. Please be careful.
請當(dāng)心。
45. Please don’t leave anything behind.
請別遺忘您的東西。
46. Don’t worry.
別擔(dān)心。
47. Take it easy.
放心好了。
48. Please don’t smoke here.
請不要在這邊抽煙。
告別語：
49. Goodbye. See you late.
再見。 待會見。
50. Good night.
晚安。
51. See you tomorrow.
明天見。
52. Goodbye and thank you for coming.
再見，謝謝您的光臨。
53. Goodbye and hope to see you again.
再見，希望再見到您。
54. Have a nice trip!
一路平安!
55. Wish you a pleasant journey! Good luck!
祝您旅途愉快!祝您好運!
其它：
1. Have you a reservation?
您有預(yù)定嗎?
2. May I know your name and room number?
您能告訴我您的名字與房間號嗎?
3. Here is your room key.
給您房間鑰匙。
4. Please pay at the cashier’s desk over there.
請去那邊帳臺付款。
5. Are these your baggage?
這些是您的行李嗎?
6. May I take them for you?
我來幫您拿好嗎?
7. What kind of rooms would you like?
您需要什么樣的房間?
8. Here is a brochure of our hotel and tariff.
這是介紹我們飯店的小冊子和價目表。
9. Sit down, please. Here is the menu.
請坐，給您菜單，先生。
10. May I take your order, sir?
您要點菜嗎?
11. What would you like to have, coffee or tea?
您要喝咖啡還是茶?
12. Would you like to have any wine with you dinner?
您用餐時要喝點酒嗎?
13. Service hours are:
(餐廳)供應(yīng)時間是：
7:00a.m.to 9:00a.m.for breakfast. 11:30a.m.to1: 30p.m.for lunch. 6:30p.m.to 8:30p.m.for dinner.
早餐7點到9點。 午餐11點半到1點半。 晚餐6點半到8點半。
14. Here is the bill. Please sign it.
15. 這是您的帳單，請簽字。
征求意見用語：
1. How do you like Chinese food?
您喜歡中國菜嗎?
2. What do you think of our service?
您對我們的服務(wù)有什么意見?
3. Thank you for your comments (compliment, suggestions).
謝謝您給我們提的意見(贊揚、建議)。
4. I’m afraid it’s against the hotel’s regulations.
這是違反飯店規(guī)章制度的。
5. In our hotel we don’t accept tips.
我們飯店是不收小費的。
6. It’s our pleasure to serve our guests well.
我們?yōu)槟転榭腿朔?wù)好而感到高興。
7. Thank you all the same.
然而，還是要謝謝您。
8. I’m afraid you’ll have to pay for the damage.
您必須賠償。
9. Thank you for telling us about it.
謝謝您告訴我們
10. I’ll look into the mater right away.
我馬上去處理這件事情。
11. I assure you it wont happen again.
我保證此類事情不會再發(fā)生。
12. Please don’t worry, sir (madam).
先生(夫人)，請不必?fù)?dān)心。
13. I’ll send someone up to your room right away.
我馬上派人到你的房間去。
14. I can’t guarantee anything, but I’ll try my best.
我不能保證，但我會盡力而為。
15. You may pay in cash or with credit card.
您可以付現(xiàn)金也可以用信用卡。