一、公司簡介
eBay delivers one of the world's largest online marketplaces to customers via any connected device, connecting people with the things they need and love.With 128 million active users globally, eBay is one of the world's largest online marketplaces, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses.
PayPal offers flexible and innovative payment solutions for consumers and merchants of all sizes.PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 143 million active accounts in 193 markets and 26 currencies around the world, PayPal enables global commerce, processing almost 8 million payments every day.
二、招聘職位
Lead Gen Profiler
Brief Job Requirement
As a Lead Gen Profiler, you will be responsible for sorting, prioritizing, and analyzing potential merchant leads. The leads themselves will be provided, leaving the Gen Profiler to vet individual websites, establishing if PayPal is currently utilized and making an initial assessment as to the future applicability for PayPal services integration.
- Excellent organizational, communication (written and oral), problem solving, and interpersonal skills
- Ability to function in multiple telephone and email queues covering several product lines
- Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
Fraud Prevention Specialist or Executive
As a Specialist within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc.
- Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
- Strong written (email) communication utilizing proper grammar and punctuation (in English)
- Ability to make discretionary decisions based on research
- Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through - Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
Protection Services Specialist
As a Specialist within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
- Strong written (email) communication utilizing proper grammar and punctuation
- Ability to make discretionary decisions based on research
- Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through - Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
Enhanced Due Diligence Specialist
As an Enhanced Due Diligence Specialist, your primary responsibility includes contacting customers requesting their AML policies and procedures,applicable federal or state licenses, registrations, and financial documents as needed and review documentation to ensure industry adherence and potential risk.
- Good skill in using Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint.
- Exceptional Communication skills and experience (E-mail & Phone) in English , second language (French, Italian, Korean or Cantonese is also preferred).
Customer Solutions Specialist – Japanese/Mandarin
As a Specialist within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.
- Good communication skills in Japanese/English
- To be active, and can work under pressure
Location: Shanghai
Please send your resume to the email: ppcampus@paypal.com
Email subject should be start with “Apply for XXXX+University Name+Name”
eBay delivers one of the world's largest online marketplaces to customers via any connected device, connecting people with the things they need and love.With 128 million active users globally, eBay is one of the world's largest online marketplaces, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses.
PayPal offers flexible and innovative payment solutions for consumers and merchants of all sizes.PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 143 million active accounts in 193 markets and 26 currencies around the world, PayPal enables global commerce, processing almost 8 million payments every day.
二、招聘職位
Lead Gen Profiler
Brief Job Requirement
As a Lead Gen Profiler, you will be responsible for sorting, prioritizing, and analyzing potential merchant leads. The leads themselves will be provided, leaving the Gen Profiler to vet individual websites, establishing if PayPal is currently utilized and making an initial assessment as to the future applicability for PayPal services integration.
- Excellent organizational, communication (written and oral), problem solving, and interpersonal skills
- Ability to function in multiple telephone and email queues covering several product lines
- Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
Fraud Prevention Specialist or Executive
As a Specialist within Fraud Operations, you will be required to work through a number of pre-determined fraud queues, kana email queues, and service requests to determine if recent account activity is of a fraudulent nature (based on fraud indicators). You will complete your investigation using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc.
- Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer (in English)
- Strong written (email) communication utilizing proper grammar and punctuation (in English)
- Ability to make discretionary decisions based on research
- Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through - Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
Protection Services Specialist
As a Specialist within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
- Strong written (email) communication utilizing proper grammar and punctuation
- Ability to make discretionary decisions based on research
- Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through - Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
Enhanced Due Diligence Specialist
As an Enhanced Due Diligence Specialist, your primary responsibility includes contacting customers requesting their AML policies and procedures,applicable federal or state licenses, registrations, and financial documents as needed and review documentation to ensure industry adherence and potential risk.
- Good skill in using Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint.
- Exceptional Communication skills and experience (E-mail & Phone) in English , second language (French, Italian, Korean or Cantonese is also preferred).
Customer Solutions Specialist – Japanese/Mandarin
As a Specialist within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner.
- Good communication skills in Japanese/English
- To be active, and can work under pressure
Location: Shanghai
Please send your resume to the email: ppcampus@paypal.com
Email subject should be start with “Apply for XXXX+University Name+Name”