英語(yǔ)口語(yǔ)頻道為網(wǎng)友整理的《酒店前臺(tái)簡(jiǎn)單接待服務(wù)英語(yǔ)口語(yǔ)》，供大家參考學(xué)習(xí)。
簡(jiǎn)單接待 & 服務(wù)英語(yǔ)
一 Cheek in
1、 Greeting
Good morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel.
2、Do you have a reservation? /Have you booked the room? 您預(yù)訂過(guò)嗎？
Please show me your passport , and fill in these forms. 請(qǐng)出示一下您的護(hù)照，并將這些單子填寫(xiě)一下。
How many days do you want to stay? 您想住幾天？
How do you wish to settle your account, in cash or by credit card?您想用什么方式結(jié)帳，現(xiàn)金還是信用卡？
(1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 請(qǐng)付XXX的預(yù)付金，您的房費(fèi)是XXX，剩下的錢(qián)將在您結(jié)帳時(shí)退還給您。 2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line出示一下您你信用卡好嗎？我刷您XXX的預(yù)授權(quán)，結(jié)帳時(shí)您需要再出示一下您的信用卡，我們將根據(jù)您的實(shí)際消費(fèi)扣除您的費(fèi)用，然后做離線交易。)
Please sign your name ,take care your receipt and your room card, your room is XXX,it’s on the Xth floor. This way please .請(qǐng)?jiān)谶@里簽名，請(qǐng)拿好您的預(yù)付金單和房卡，你是XXX房間，在XXX樓，請(qǐng)這邊走。
二Check out
1.Detail
Please show me your room card and your receipt.請(qǐng)出示您的房卡和預(yù)付金單
This is your bill,please check(verify)your signing.這是您的帳單，請(qǐng)核對(duì)并簽名
Do you need invoice?您需要發(fā)票嗎？
2.Parting
See you next time, welcome back again ,have a nice trip.再見(jiàn)，歡迎下次光臨，旅途愉快。
Key words: passport護(hù)照 reservation預(yù)訂 deposit預(yù)付金 receipt憑證單 refund退還 deduct扣除 invoice發(fā)票 socket 插座 lift(elevator)電梯
electricity card電卡 hair dryers(blowers)電吹風(fēng) sewing kit縫紉針線包
shower cap淋浴時(shí)用的塑膠浴帽 iron 電熨斗
三 Others
Key words: laundry要洗的衣服,洗衣 AC(air-conditioner)空調(diào)機(jī) shlipper拖鞋 bed sheet床單 towel(face-cloth)面巾 bath-towel浴巾 toothbrush牙刷 pillow枕頭 cover(blanket)毛毯,毯子 ashtray煙灰缸 switch開(kāi)關(guān) Internet互聯(lián)網(wǎng) access通道，入口 TV-set電視機(jī) sewage污水;污*物 parking lot停車(chē)場(chǎng) emergency exit緊急出口
Special time
1.Your deposit is not enough. If you have free time, please come to the reception(front office),and pay more for overstay.您的預(yù)付金不足了，方便的話，請(qǐng)到總臺(tái)補(bǔ)交一下預(yù)付金好嗎？
2.Do you want to save your bags (suitcase package baggage luggage)?您需要寄存行李嗎？
3.Do you have member card? If you want to be a member of our hotel, you could buy it for 158 RMB.你有會(huì)員卡嗎？如果您想成為我們的會(huì)員，您可以花158元辦一張會(huì)員卡。
And you could enjoy 10% off room charge in any chained of jj-inn hotel. Eating is 12% off. At last you can delay 2 hours to check out.您可以在全國(guó)錦江之星享受房費(fèi)9折優(yōu)惠，餐飲費(fèi)8.8折優(yōu)惠，而且退房時(shí)間可以延遲兩個(gè)小時(shí)。
4.This is your morning call. It’s XXX now.叫醒服務(wù)，現(xiàn)在X點(diǎn)了。
5.There is an outline for you ,do you want to talk with him(her )? Hold on ,please.這里有您的一個(gè)外線電話，您想和他（她）通話嗎？請(qǐng)稍等。
6.refund for any overpayment or a supplemental payment for any deficiency 多退少補(bǔ)
1. Good morning/evening. Reservation. May I help you?
早上好/晚上好，這里是...酒店客房預(yù)訂部，請(qǐng)問(wèn)需要什么幫忙嗎?
2. What can I do for you?
我能為您幫什么忙嗎?
3. Hold on line, please. Could you please hold on?
請(qǐng)稍等(電話中) 請(qǐng)稍等，好嗎?
4. Could you wait a minute, please?
請(qǐng)稍等，好嗎?
5. Are you with a company?
您是公司預(yù)訂嗎?
6. May I know you departure date?
請(qǐng)問(wèn)您的離店日期是哪天?
7. How long will you stay with us?
請(qǐng)問(wèn)您住幾天?
8. How many people are there in your party?
您們一共幾個(gè)人?
9. That will be four nights.
四個(gè)晚上。
10. May I know the arrival date, please?
請(qǐng)問(wèn)哪天入住?
11. Is it just for tonight?
請(qǐng)問(wèn)只住今天一晚嗎?
12. When do you check in?
請(qǐng)問(wèn)您什么時(shí)候入住?
13. Would you like a single room or a double room?
請(qǐng)問(wèn)你想訂單人間還是雙人間?
14. What kind of room would you like/prefer?
請(qǐng)問(wèn)您喜歡什么樣的房間?
15. Would you please tell me your full name, please?
請(qǐng)問(wèn)您的全名是?
16. And your address, please?
請(qǐng)問(wèn)您的地址?
17. May I know you telephone number, Mr Smith?
史密斯先生，請(qǐng)問(wèn)您的電話號(hào)碼是?
May I know your company name and how would you like to settle your payment?
請(qǐng)問(wèn)您的公司全稱(chēng)及付款方式?
18. We have a single available for those dates.
我們還有一些單人間可以接受預(yù)訂在那個(gè)時(shí)間段。
19. It’s all right for the next week.
下個(gè)星期沒(méi)有問(wèn)題。
20. We do have a vacancy for those dates.
那段時(shí)間我們可以接受預(yù)訂
21. Yes, you can have a room on Saturday.
是的，星期六您可以訂到房間。
22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.
恐怕十六號(hào)后我們不能保證有房間提供給您，那段時(shí)間是我們的入住高峰期。
23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?
很抱歉我們的單人間已經(jīng)訂滿了，給您訂雙人間怎么樣?
24. I’m sorry, but the hotel is full on that date.
很抱歉，那天我們酒店的客房已經(jīng)住滿了。
25. I’m sorry, we don’t have any room available for that week.
很抱歉，我們那周的預(yù)訂已經(jīng)全滿了。
簡(jiǎn)單接待 & 服務(wù)英語(yǔ)
一 Cheek in
1、 Greeting
Good morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel.
2、Do you have a reservation? /Have you booked the room? 您預(yù)訂過(guò)嗎？
Please show me your passport , and fill in these forms. 請(qǐng)出示一下您的護(hù)照，并將這些單子填寫(xiě)一下。
How many days do you want to stay? 您想住幾天？
How do you wish to settle your account, in cash or by credit card?您想用什么方式結(jié)帳，現(xiàn)金還是信用卡？
(1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 請(qǐng)付XXX的預(yù)付金，您的房費(fèi)是XXX，剩下的錢(qián)將在您結(jié)帳時(shí)退還給您。 2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line出示一下您你信用卡好嗎？我刷您XXX的預(yù)授權(quán)，結(jié)帳時(shí)您需要再出示一下您的信用卡，我們將根據(jù)您的實(shí)際消費(fèi)扣除您的費(fèi)用，然后做離線交易。)
Please sign your name ,take care your receipt and your room card, your room is XXX,it’s on the Xth floor. This way please .請(qǐng)?jiān)谶@里簽名，請(qǐng)拿好您的預(yù)付金單和房卡，你是XXX房間，在XXX樓，請(qǐng)這邊走。
二Check out
1.Detail
Please show me your room card and your receipt.請(qǐng)出示您的房卡和預(yù)付金單
This is your bill,please check(verify)your signing.這是您的帳單，請(qǐng)核對(duì)并簽名
Do you need invoice?您需要發(fā)票嗎？
2.Parting
See you next time, welcome back again ,have a nice trip.再見(jiàn)，歡迎下次光臨，旅途愉快。
Key words: passport護(hù)照 reservation預(yù)訂 deposit預(yù)付金 receipt憑證單 refund退還 deduct扣除 invoice發(fā)票 socket 插座 lift(elevator)電梯
electricity card電卡 hair dryers(blowers)電吹風(fēng) sewing kit縫紉針線包
shower cap淋浴時(shí)用的塑膠浴帽 iron 電熨斗
三 Others
Key words: laundry要洗的衣服,洗衣 AC(air-conditioner)空調(diào)機(jī) shlipper拖鞋 bed sheet床單 towel(face-cloth)面巾 bath-towel浴巾 toothbrush牙刷 pillow枕頭 cover(blanket)毛毯,毯子 ashtray煙灰缸 switch開(kāi)關(guān) Internet互聯(lián)網(wǎng) access通道，入口 TV-set電視機(jī) sewage污水;污*物 parking lot停車(chē)場(chǎng) emergency exit緊急出口
Special time
1.Your deposit is not enough. If you have free time, please come to the reception(front office),and pay more for overstay.您的預(yù)付金不足了，方便的話，請(qǐng)到總臺(tái)補(bǔ)交一下預(yù)付金好嗎？
2.Do you want to save your bags (suitcase package baggage luggage)?您需要寄存行李嗎？
3.Do you have member card? If you want to be a member of our hotel, you could buy it for 158 RMB.你有會(huì)員卡嗎？如果您想成為我們的會(huì)員，您可以花158元辦一張會(huì)員卡。
And you could enjoy 10% off room charge in any chained of jj-inn hotel. Eating is 12% off. At last you can delay 2 hours to check out.您可以在全國(guó)錦江之星享受房費(fèi)9折優(yōu)惠，餐飲費(fèi)8.8折優(yōu)惠，而且退房時(shí)間可以延遲兩個(gè)小時(shí)。
4.This is your morning call. It’s XXX now.叫醒服務(wù)，現(xiàn)在X點(diǎn)了。
5.There is an outline for you ,do you want to talk with him(her )? Hold on ,please.這里有您的一個(gè)外線電話，您想和他（她）通話嗎？請(qǐng)稍等。
6.refund for any overpayment or a supplemental payment for any deficiency 多退少補(bǔ)
1. Good morning/evening. Reservation. May I help you?
早上好/晚上好，這里是...酒店客房預(yù)訂部，請(qǐng)問(wèn)需要什么幫忙嗎?
2. What can I do for you?
我能為您幫什么忙嗎?
3. Hold on line, please. Could you please hold on?
請(qǐng)稍等(電話中) 請(qǐng)稍等，好嗎?
4. Could you wait a minute, please?
請(qǐng)稍等，好嗎?
5. Are you with a company?
您是公司預(yù)訂嗎?
6. May I know you departure date?
請(qǐng)問(wèn)您的離店日期是哪天?
7. How long will you stay with us?
請(qǐng)問(wèn)您住幾天?
8. How many people are there in your party?
您們一共幾個(gè)人?
9. That will be four nights.
四個(gè)晚上。
10. May I know the arrival date, please?
請(qǐng)問(wèn)哪天入住?
11. Is it just for tonight?
請(qǐng)問(wèn)只住今天一晚嗎?
12. When do you check in?
請(qǐng)問(wèn)您什么時(shí)候入住?
13. Would you like a single room or a double room?
請(qǐng)問(wèn)你想訂單人間還是雙人間?
14. What kind of room would you like/prefer?
請(qǐng)問(wèn)您喜歡什么樣的房間?
15. Would you please tell me your full name, please?
請(qǐng)問(wèn)您的全名是?
16. And your address, please?
請(qǐng)問(wèn)您的地址?
17. May I know you telephone number, Mr Smith?
史密斯先生，請(qǐng)問(wèn)您的電話號(hào)碼是?
May I know your company name and how would you like to settle your payment?
請(qǐng)問(wèn)您的公司全稱(chēng)及付款方式?
18. We have a single available for those dates.
我們還有一些單人間可以接受預(yù)訂在那個(gè)時(shí)間段。
19. It’s all right for the next week.
下個(gè)星期沒(méi)有問(wèn)題。
20. We do have a vacancy for those dates.
那段時(shí)間我們可以接受預(yù)訂
21. Yes, you can have a room on Saturday.
是的，星期六您可以訂到房間。
22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.
恐怕十六號(hào)后我們不能保證有房間提供給您，那段時(shí)間是我們的入住高峰期。
23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?
很抱歉我們的單人間已經(jīng)訂滿了，給您訂雙人間怎么樣?
24. I’m sorry, but the hotel is full on that date.
很抱歉，那天我們酒店的客房已經(jīng)住滿了。
25. I’m sorry, we don’t have any room available for that week.
很抱歉，我們那周的預(yù)訂已經(jīng)全滿了。