一、公司簡介
MCC Transport is the dedicated Intra-Asia (IAS) arm for the Maersk Group delivering containerized cargo through an extensive network spanning Bangladesh to East Russia. As an independent business unit that is part of the Maersk Group we carry our own IAS cargo, significant feedering volumes for Maersk Line as well as other carriers with whom we have cultivated long-term partnerships. We have over 500 staff in 14 countries with headquarters situated in Singapore and operate a fleet of over 60 ships. We have an entrepreneurial spirit and a fast-paced work environment where employees are empowered and expected to take ownership and held accountable for their performance. We subscribe to the Maersk Group philosophy and core values which have been in place over the last 100 years and have a strong employee value proposition with career development and opportunities available globally.
Since 2009, MCC has emerged as a dedicated organization taking care of A.P. Moller Maersk’s Intra-Asia business as a strategic initiative in the Group.
二、招聘崗位
MCC Customer Service, (Shenzhen)(馬士基(中國)航運(yùn)有限公司深圳分公司，客戶服務(wù)部)
工作地點(diǎn)：深圳
有效日期：2014年05月29日 至 2014年06月28日
招聘人數(shù)：1 人
職位性質(zhì)：全職
Key Responsibilities
1、Take care of clients of the whole process starting from booking coming in till laden pick up in destination.
2、Demonstrate positive and service-minded attitude to our customers with great patience.
3、Responsible for providing customer care to the customers assigned by branch manager.
4、Proactively update/inform customers for company’s new services, rolling and schedule change, etc.
5、Promote mcc.com.sg e-commerce service to customers.
6、Continuously enhancing customer experience by be solution minded, taking ownership deliver commitment, show empathy, be passionate during daily operation interactions with customers.
7、Constantly taking initiatives to provide ideas and innovative suggestions on how to improve overall customers’ satisfaction level to our service.
8、Responds to all telephone inquiries base on the basic telephone handling guidelines, ensure your phone is picked-up within 3 rings.
9、Ensure all information inputted in the system is correct.
Who we are looking for
1、related working experience, shipping knowledge is preferable
2、University education or its equivalent
3、Good written and spoken English and Mandarin
4、Have good team spirit
5、Conduct your work in a constructive and positive manner at all times
We Offer
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
1、Specialization in IAS Market and Customers
2、Communication skills and information sharing
3、Commercial decision methodology
You will possibly fail to receive the follow up notice if you apply with QQ mailbox. So please also pay attention to the junk box.
如果使用QQ郵箱申請，你有可能無法收到后續(xù)通知郵件。因此，請同時(shí)關(guān)注你的攔截郵件箱