以下是為大家整理的浙江2013年7月高等教育自考民航乘務(wù)英語真題的文章，供大家學(xué)習(xí)參考！
課程代碼：01428
請(qǐng)考生按規(guī)定用筆將所有試題的答案涂、寫在答題紙上。
選擇題部分
注意事項(xiàng)：
1. 答題前，考生務(wù)必將自己的考試課程名稱、姓名、準(zhǔn)考證號(hào)用黑色字跡的簽字筆或鋼筆填寫在答題紙規(guī)定的位置上。
2. 每小題選出答案后，用2B鉛筆把答題紙上對(duì)應(yīng)題目的答案標(biāo)號(hào)涂黑。如需改動(dòng)，用橡皮擦干凈后，再選涂其他答案標(biāo)號(hào)。不能答在試題卷上。
PART 1 Reading Comprehension
DIRECTIONS: In this part, there are 3 passages. Each of them is followed by 5 questions, and to each question, there are four possible answers marked with A, B, C,
D. Please choose the correct or best answer to each question and mark it on your ANSWER SHEET. （本大題共15小題，每小題2分，共30分）
Passage 1
Cabin attendants make face-to-face contact with passengers. Their professional image reflects the airlines’service image. Passengers’opinion of an airline is based on their speech, behavior and service standar
D.
Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin service is judged on the friendliness, courtesy and appearance of the cabin attendants.
First, cabin attendants should enjoy their work. They are doing an exciting and challenging jo
B. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way to help passengers relax. They must also provide a courteous and efficient service to the passengers. Second, a warm concern for other people is a necessary qualification for passenger service work. Dignity, warmth and a sincere liking for people are the best qualities.
1. How do passengers get their opinions of the airlines?
A. CAs’speech
B. CAs’behavior
C. CAs’service standard
D. All of the above
2. The excellent quality of cabin service is NOT judged on ____.
A. the request of the passengers
B. the friendliness of the cabin attendants
C. the courtesy of the cabin attendants
D. the height and vision of the cabin attendants
3. Why should cabin attendants keep smiling during their work?
A. Because they like smiling.
B. Because smile is a good way to help passengers relax.
C. Because the passengers ask them to smile.
D. Because it can make their faces thinner when smiling.
4. The phrase “a necessary qualification for passenger service work” in paragraph 3 means ____.
A. rigid physical requirements
B. a warm concern for the passengers
C. a courteous and efficient service to the passengers
D. good professional image
5. According to this passage, we can know that the cabin attendants work is NOT ____.
A. comfortable
B. necessary
C. challenging
D. exciting
Passage 2
Cabin attendants seem generally satisfied with the majority of caterers(配餐公司) they use. In a survey about aviation caterers, most cabin attendants found that the caterers usually have an experienced staff, qualified chefs and a good product. While there may be occasional lapses in good service or quality, most caters receive high marks from cabin attendants.
The success is in the “whole package”. There’s no part of the catering process that isn’t critical, quality food, attractive presentation, proper packaging, on-time delivery are all important.
Some caterers rank high because not only do they have quality ingredients and an interesting menu, but also they have refrigerated vehicles, a rapid turn-around for linens and dining ware and a 24-hour hotline service.
In addition to the full-time chefs, they have a long list of colleagues for specialty items. In America, chefs at New Horizons are well known for their in-house breads and pastries, and in particular for their Florida stone cra
B.
A Chicago-based caterer, the company provides meals for a “huge number of sports teams”. In the face of fierce winter winds, ice and snow, Georgis provides good catering from its location near the metropolitan center to virtually every outlying airport. It’s always a challenge to cater a flight for certain special passengers, such as those with religious dietary rules.
While catering generally receives high masks from most of the cabin attendants responding, there were a number of highly critical comments.
Cost and packaging are generally still big issues. A catering order for breakfast and lunch for 200 passengers excluding wines is regarded as too high for the airlines.
6. Which of the following is NOT mentioned as characteristics of good caterers?
A. Experienced staff.
B. Qualified chefs.
C. Good price.
D. Good product.
7. Quality food, attractive presentation, proper packaging and on-time delivery are ____.
A. different packages
B. not critical
C. all critical
D. given here in the order of the process of packing
8. Specialty items mentioned do not include ____.
A. quality ingredients
B. in-house breads pastries
C. Florida stone crab
D. pastries
9. The Georgis company did a challenging job because ____.
A. there was strong wind
B. there was ice and snow
C. it was winter
D. religious meals have many special requirements
10. ____ are still big issues.
A. Refrigerated vehicles
B. Cost and packaging
C. A rapid turn around for linens and dining ware
D. A 24-hour hotline service
Passage 3
The cabin crew check that all the passengers are on board, and the doors are closed and locke
D. Gently the walkway swings back from the fuselage, the body of the aircraft, and a specially designed powerful tractor pushes the giant 747 away from the loading bay. Meanwhile, the airport traffic control has given clearance to start the engines and the flight crew carries out all the last minute checks. All the systems are in full working order, and the wing flaps(襟翼) and flying controls are teste
D.
At the same time the cabin crew check that all the passengers are wearing their seat belts properly and then demonstrate the emergency procedures. They point out the exits on the plane, and demonstrate how to wear and inflate the life jackets located under each seat. Lastly they show how to use the oxygen masks that automatically fall from the ceiling should it become difficult for the passengers to breathe.
A puff of smoke from the jet, and a slow whine gradually becomes a low roar(咆哮，巨響) as the first engine is started up. One by one the four engines come to life, though there is little to see apart from the shimmer of the exhausts. After a final signal to the ground crew that the engines are running normally, the captain eases the plane along the network of taxiways that lead to the runway, and takes his place in the queue for take-off.
With a thunderous roar, the plane departs. With flaps fully extended for take-off the 747 turns into the main runway. The pilot and co-pilot each place a hand firmly on the throttle levers(油桿), and push them steadily forwar
D. The vibration and noise swells as the engines are brought up to full power. Suddenly the brakes are released, and the passengers are pressed back into their seats as all 313 tons of the Boeing 747 accelerates up the runway.
11. What should the cabin crew do before the planes takes off?
A. They check that all the passengers are on boar
D.
B. They check that all the passengers keep their seat belts fastene
D.
C. They demonstrate how to put on the life jackets and how to use the oxygen masks.
D. All the above.
12. Which of the following sentences is NOT true?
A. Both the taxiway and the runway can be used for take-off and the captain should know which way to choose.
B. The captain has to wait for his turn before the plane is permitted to take off.
C. The oxygen mask is kept in the ceiling compartment of the cabin.
D. The pilots can start the engines of the plane when they get the clearance from the traffic control.
13. In deciding when a plane takes off, ____.
A. the cockpit is instructed by the cabin attendants
B. the cockpit requests the controllers
C. the traffic controllers, the cabin attendants and cockpit crew cooperate with one another
D. the captain will decide when
14. What kind of plane is a Boeing 747?
A. It is a giant, four-engine plane.
B. It has many engines and only the first engine can work.
C. It is a light but noisy plane.
D. It is a trouble-free plane, and never has anything wrong with it.
15. The sentence “…the passengers are pressed back into their seats …”in the last paragraph may possibly mean that ____.
A. the passengers are hijacked by armed hijackers
B. the passengers can’t resist the G—force (地球引力) of the plane when it is speeding up
C. the passengers are confined to their seats
D. the passengers are playing the game
PART 2 Translation
DIRECTIONS: In this part, there are ten sentences written in English. Translate these sentences into Chinese. Each of the sentences is followed by four choices of suggested translation marked A, B, C, and
D. Make the best choice and blacken the corresponding letter on your ANSWER SHEET. （本大題共10小題，每小題3分，共30分）
16. Processing areas are designated for the formalities associated with processing passengers.
A. 手續(xù)辦理區(qū)指的是辦理旅客的有關(guān)手續(xù)的。
B. 投訴辦理區(qū)指的是辦理旅客的有關(guān)投訴的。
C. 手續(xù)辦理區(qū)是用來處理旅客的相關(guān)投訴的。
D. 投訴辦理區(qū)是用來與投訴旅客聯(lián)系的。
17. All exits are equipped with exit signs above and adjacent to the exits.
A. 出口上都標(biāo)有出口標(biāo)志，出口標(biāo)志就在出口附近。
B. 出口的上方都標(biāo)有出口標(biāo)志，并指向出口。
C. 出口的上方和附近都配備有出口標(biāo)志。
D. 出口的上方都配備有指向出口的出口標(biāo)志。
18. In general, the passengers must obey the crew without question in an emergency in order to ensure the safety.
A. 一般而言，乘客在出現(xiàn)緊急情況時(shí)應(yīng)不發(fā)一言地遵守機(jī)組人員的命令，以確保安全。
B. 一般而言，乘客面對(duì)緊急情況時(shí)無需遵守機(jī)組人員的命令，以確保安全。
C. 總的來說，為確保安全，乘客在發(fā)生緊急情況時(shí)必須不發(fā)一言地遵守機(jī)組人員的指令。
D. 總的來說，為確保安全，乘客在出現(xiàn)緊急情況時(shí)必須無條件地遵守機(jī)組人員的指令。
19. Any valuables should be kept with you at all times.
A. 有價(jià)值的物品應(yīng)一直放在身邊。
B. 你應(yīng)該將所有貴重物品一直留著。
C. 貴重物品應(yīng)隨身攜帶。
D. 所有的財(cái)物應(yīng)隨身攜帶。
20. Many passengers prefer to sleep during the flight rather than watch the films, listen to the music or the other programs.
A. 許多旅客在飛行中寧愿看電影或聽音樂，不愿睡覺。
B. 許多旅客在飛行中不愿看電影或聽音樂，寧愿睡覺。
C. 許多旅客在飛行中不愿看電影，寧愿睡覺或聽音樂。
D. 許多旅客在飛行中寧愿看電影，不愿睡覺或聽音樂。
21. Duty-free items are normally subject to volume limitations.
A. 免稅商品常受數(shù)量限制。
B. 免稅商品通常不受數(shù)量限制。
C. 自由買賣的商品通常受到數(shù)量限制。
D. 自由買賣的商品通常受到價(jià)格限制。
22. Cabin attendants should respond to the varied needs of the passengers they will serve.
A. 乘務(wù)員應(yīng)該對(duì)他們要服務(wù)的乘客給予回應(yīng)，滿足他們的不同需求。
B. 乘務(wù)員應(yīng)該回答其所服務(wù)乘客的問題，滿足他們的不同需求。
C. 乘務(wù)員應(yīng)該根據(jù)其自身的不同需求對(duì)他們所服務(wù)的乘客給予回應(yīng)。
D. 乘務(wù)員應(yīng)該對(duì)他們所服務(wù)的乘客的不同需求給予回應(yīng)。
23. For the sake of safety, the tray table should be folded up before landing.
A. 為了安全起見，小桌板在起飛前應(yīng)折疊收起。
B. 為了安全起見，小桌板在降落前應(yīng)折疊收起。
C. 為了安全起見，在起飛前應(yīng)疊起餐盤。
D. 為了安全起見，在降落前應(yīng)疊起餐盤。
24. Please latch the overhead bins properly.
A. 請(qǐng)正確使用上方的行李箱。
B. 請(qǐng)把上方行李箱打開。
C. 請(qǐng)把艙頂行李箱鎖好。
D. 請(qǐng)將上方的行李箱放好。
25. Please walk in this direction, don’t leave things in the aisle.
A. 請(qǐng)沿著這條直線走，不要把東西放在過道里。
B. 請(qǐng)按照這個(gè)方向走，不要把東西放在過道里。
C. 請(qǐng)沿著這條直線走，過道里不能留東西。
D. 請(qǐng)按照這個(gè)方向走，過道里不能留東西。
非選擇題部分
注意事項(xiàng)：
用黑色字跡的簽字筆或鋼筆將答案寫在答題紙上，不能答在試題卷上。
PART 3 Proper Nouns & Terms
DIRECTIONS: In this part, there are 10 proper nouns & terms. Please match the proper nouns & terms with the Chinese meaning.（本大題共10小題，每小題2分，共20分）
26. cabin fault A. 出發(fā)時(shí)間
27. aviation industry B. 等候區(qū)
28. unaccompanied minor C. 客艙故障
29. briefing D. 航空業(yè)
30. departure time E. 流鼻血
31. nose bleeding F. 緊急情況檢查單
32. retail prices G. 旅客廣播系統(tǒng)
33. holding area H. 準(zhǔn)備會(huì)
34. emergency checklist I. 零售價(jià)
35. passenger announcement system J. 無人陪伴兒童
PART 4 Cloze Test
DIRECTIONS: In this part, the words and phrases are missing in the following paragraph. Choose the most appropriate words from the following FORM. （本大題共10小題，每小題2分，共20分）
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If a passenger wants to 36 by air, he can purchase a ticket in advance at the airline
37 office or its agents, or on the world-wide-web, “the Internet”, 38 to relevant regulations. A 39 passenger purchasing a ticket needs to produce an “Inhabitant Identity Card” or other valid identity 40 and fill in the “Passenger Reservation Record”. A foreigner needs to produce a valid 41 , or other valid identity car
D. An issued ticket is valid 42
for the passenger whose name appears on the ticket. It is not transferrable.
A passenger taking an international or regional flight must arrive at the designated airport 90 minutes before the 43 time of the flight departure. This time is needed for the passenger to have his ticket, passport, visa and any other travel documents inspected at 44 and to go through departure procedures. Airlines usually 45 check-in 30 minutes before the departure of the flight.