企業(yè)簡介：希楷是完整軟、硬件解決方案的供應(yīng)商,為亞洲電子廠商包括原設(shè)備生產(chǎn)商(OEM)、原設(shè)計生產(chǎn)商(ODM)和電子制造服務(wù)提供商(EMS)提供優(yōu)質(zhì)的元器件、工程設(shè)計、軟件應(yīng)用及供應(yīng)鏈管理服務(wù)。
?？c供應(yīng)商及電子廠商緊密協(xié)作，為新的科技與趨勢作出定位，并幫助客戶把這些最先進(jìn)的科技揉合于他們的產(chǎn)品當(dāng)中。專業(yè)的研發(fā)團(tuán)隊不斷創(chuàng)造嶄新的解決方案以幫助客戶提高成本效益及縮短產(chǎn)品上市時間。?？邪l(fā)的完整解決方案及參考設(shè)計方案可應(yīng)用于工業(yè)、無線通信以及消費電子等領(lǐng)域。
?？目偛吭O(shè)于中國上海，在香港設(shè)有物流倉儲中心，在中國北京設(shè)有銷售辦事處。本公司為法國500強公司在華設(shè)立的全資子公司。
招聘崗位：
1.Junior Coordinator(Roadside Division)--30個職位空缺
JOB DESCRIPTION
Position: Junior Coordinator(Roadside Division)
Reports To: Roadside Supervisor
Based in: Suzhou
Job Purpose:
To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays).
Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities
Position Responsibility:
a. To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.
b. To assist customers as necessary by taking actions to provide high level services according to their needs and strive to always exceed their expectations
c. Input the correct actions and correspondence into computer based system to ensure the clients and supervisor are updated accurately and timely on progress.
d. Work in a team environment to ensure proper case handling
e. Work towards achieving on all Objectives set for department and individual
f. Work on projects as assigned by team leader and/or Call Center Supervisor/Manager
g. Report to the Team Leader or/and Supervisor for any complication and complaint regardless of valid or invalid complaints.
h. Other works assigns by team leader or/and Supervisor
Education & Experience
a. college graduate or above
b. Motor or Assistance industry background will be a plus. Call center experience preferred.
Competencies
a. Excellent communication skills; Experiences in call center/customer services are advantage.
b. Strong sense of customer service skills; Ability to handle diverse people, excellent customer service experience
c. Should analyze the customer problem properly and provide logical solutions
d. Possess a sense of commercial awareness
e. Excellent PC skills(Word, Excel, Internet), including strong typing ability
f. Available to work weekdays and weekends; overnight shift is required
g. Possess cooperative spirit of teamwork
h. Focus on customer
i. Results orientation
j. Share to succeed
2.Junior Coordinator(Medical Division，要求英語口語流利)-10個空缺職位
JOB DESCRIPTION
Position: Junior Coordinator(Medical Division)
Reports To: Medical Supervisor
Based in: Suzhou
Job Purpose:
To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays).
Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities
Position Responsibilities:
I.Alarm Center Coming Calls Monitoring
a. Answer all incoming and outgoing calls for lifestyle, travel, medical assistance.
b. Assistant clients by taking actions to provide the high level and satisfied services in line with the requirement and within the entitlement of the insurance policy.
c. Back up to answer the RSA coming calls without delay if their lines are all busy.
d. Report to the supervisor for any complication and complaint. Regardless of valid or invalid complaints.
II. Case handling and Service Delivery Assurance
a. Handle and Review cases on daily basis i.e. completion of services, follow up of each cases, completion of record on file, etc.
b. Report to Supervisor for any major case or claim immediately
c. Make case summary termly. Record the valuable information for the medical team.
d. Prepare the transmission. Hand over cases on shift.
III. Provide orientation training and refreshment training
a. Implement on job training for the new staff.
b. Report any complaint to Supervisor, regardless of valid or invalid complaints.
c.Assistance Supervisor to prepare the relevant document
V. Assist recovery of Domestic Claim Case
a. Review the Domestic claim case on daily basis. Ensure the client is well informed the claim document.
b. Clarify and prepare the documents to insurance company for outstanding payment disbursement.
c. Other works assigns by Supervisor
VI. Invoice sort-out & Payment application
a. Coordinate with Medical director to evaluate the medical bills.
b. Prepare the payment application in due course
c. Assist supervisor to sort out the original bills.
d. Assist in the collating of long term opening cases
Education & Experience
1. At least one year of working experience with college graduate or above
2. Medical, automobile or travel industry background will be a plus. Call center experience preferred.
Competencies
1.Excellent command of English and Mandarin (verbal and written), third language is an advantage
2. Excellent communication skills; Experiences in call center/customer services are advantage.
Strong sense of customer service skills; Ability to handle diverse people, excellent customer service experience
3. Should analyze the customer problem properly and provide logical solutions
4. Possess a sense of commercial awareness
5. Excellent PC skills(Word, Excel, Internet), including strong typing ability
6. Available to work weekdays and weekends; overnight shift is required
7. Possess cooperative spirit of teamwork
8. Focus on customer
9. Results orientation
10. Share to succeed
有意向的2014屆畢業(yè)生請將簡歷投遞至郵箱： wdsheng@sea-concept.com.cn)
電話: 86-21-5036 5008*8016
傳真: 86-21-5036 5009
www.sea-concept.com.cn
?？c供應(yīng)商及電子廠商緊密協(xié)作，為新的科技與趨勢作出定位，并幫助客戶把這些最先進(jìn)的科技揉合于他們的產(chǎn)品當(dāng)中。專業(yè)的研發(fā)團(tuán)隊不斷創(chuàng)造嶄新的解決方案以幫助客戶提高成本效益及縮短產(chǎn)品上市時間。?？邪l(fā)的完整解決方案及參考設(shè)計方案可應(yīng)用于工業(yè)、無線通信以及消費電子等領(lǐng)域。
?？目偛吭O(shè)于中國上海，在香港設(shè)有物流倉儲中心，在中國北京設(shè)有銷售辦事處。本公司為法國500強公司在華設(shè)立的全資子公司。
招聘崗位：
1.Junior Coordinator(Roadside Division)--30個職位空缺
JOB DESCRIPTION
Position: Junior Coordinator(Roadside Division)
Reports To: Roadside Supervisor
Based in: Suzhou
Job Purpose:
To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays).
Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities
Position Responsibility:
a. To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.
b. To assist customers as necessary by taking actions to provide high level services according to their needs and strive to always exceed their expectations
c. Input the correct actions and correspondence into computer based system to ensure the clients and supervisor are updated accurately and timely on progress.
d. Work in a team environment to ensure proper case handling
e. Work towards achieving on all Objectives set for department and individual
f. Work on projects as assigned by team leader and/or Call Center Supervisor/Manager
g. Report to the Team Leader or/and Supervisor for any complication and complaint regardless of valid or invalid complaints.
h. Other works assigns by team leader or/and Supervisor
Education & Experience
a. college graduate or above
b. Motor or Assistance industry background will be a plus. Call center experience preferred.
Competencies
a. Excellent communication skills; Experiences in call center/customer services are advantage.
b. Strong sense of customer service skills; Ability to handle diverse people, excellent customer service experience
c. Should analyze the customer problem properly and provide logical solutions
d. Possess a sense of commercial awareness
e. Excellent PC skills(Word, Excel, Internet), including strong typing ability
f. Available to work weekdays and weekends; overnight shift is required
g. Possess cooperative spirit of teamwork
h. Focus on customer
i. Results orientation
j. Share to succeed
2.Junior Coordinator(Medical Division，要求英語口語流利)-10個空缺職位
JOB DESCRIPTION
Position: Junior Coordinator(Medical Division)
Reports To: Medical Supervisor
Based in: Suzhou
Job Purpose:
To provide an efficient, professional and proactive customer focused response to requests for medical assistance, and to coordinate all aspects of assistance in a cost effective and thoughtful way in line with company procedures.
The department is open 24 hours a day, 7 days a week (including public holidays).
Assistance Coordinator will be privy to sensitive company and customer information; therefore discretion must be used in communicating with external entities
Position Responsibilities:
I.Alarm Center Coming Calls Monitoring
a. Answer all incoming and outgoing calls for lifestyle, travel, medical assistance.
b. Assistant clients by taking actions to provide the high level and satisfied services in line with the requirement and within the entitlement of the insurance policy.
c. Back up to answer the RSA coming calls without delay if their lines are all busy.
d. Report to the supervisor for any complication and complaint. Regardless of valid or invalid complaints.
II. Case handling and Service Delivery Assurance
a. Handle and Review cases on daily basis i.e. completion of services, follow up of each cases, completion of record on file, etc.
b. Report to Supervisor for any major case or claim immediately
c. Make case summary termly. Record the valuable information for the medical team.
d. Prepare the transmission. Hand over cases on shift.
III. Provide orientation training and refreshment training
a. Implement on job training for the new staff.
b. Report any complaint to Supervisor, regardless of valid or invalid complaints.
c.Assistance Supervisor to prepare the relevant document
V. Assist recovery of Domestic Claim Case
a. Review the Domestic claim case on daily basis. Ensure the client is well informed the claim document.
b. Clarify and prepare the documents to insurance company for outstanding payment disbursement.
c. Other works assigns by Supervisor
VI. Invoice sort-out & Payment application
a. Coordinate with Medical director to evaluate the medical bills.
b. Prepare the payment application in due course
c. Assist supervisor to sort out the original bills.
d. Assist in the collating of long term opening cases
Education & Experience
1. At least one year of working experience with college graduate or above
2. Medical, automobile or travel industry background will be a plus. Call center experience preferred.
Competencies
1.Excellent command of English and Mandarin (verbal and written), third language is an advantage
2. Excellent communication skills; Experiences in call center/customer services are advantage.
Strong sense of customer service skills; Ability to handle diverse people, excellent customer service experience
3. Should analyze the customer problem properly and provide logical solutions
4. Possess a sense of commercial awareness
5. Excellent PC skills(Word, Excel, Internet), including strong typing ability
6. Available to work weekdays and weekends; overnight shift is required
7. Possess cooperative spirit of teamwork
8. Focus on customer
9. Results orientation
10. Share to succeed
有意向的2014屆畢業(yè)生請將簡歷投遞至郵箱： wdsheng@sea-concept.com.cn)
電話: 86-21-5036 5008*8016
傳真: 86-21-5036 5009
www.sea-concept.com.cn