為大家收集整理了《2013年斯倫貝謝技術(shù)（北京）有限公司招聘實(shí)習(xí)生》供大家參考，希望對大家有所幫助?。?/FONT>
斯倫貝謝早在1980年就進(jìn)入中國石油行業(yè)開展油田服務(wù)業(yè)務(wù)，不斷引進(jìn)先進(jìn)的技術(shù)，致力于業(yè)務(wù)的發(fā)展強(qiáng)化團(tuán)隊(duì)協(xié)作，增加對客戶需求的理解。員工與客戶通力合作，共同致力于提高客戶價(jià)值。經(jīng)過30多年的努力，斯倫貝謝中國已經(jīng)處于國內(nèi)石油服務(wù)行業(yè)的水平。
斯倫貝謝在中國的總部設(shè)在北京，并在全國有7個(gè)作業(yè)基地(分別是天津塘沽，深圳蛇口，黑龍江大慶，四川成都，陜西定邊，新疆庫爾勒和克拉瑪依)，戰(zhàn)略覆蓋了全國主要的油田。并且斯倫貝謝積極發(fā)展在中國的科研和制造能力，現(xiàn)在已有1個(gè)研究中心(北京地球物理中心，在清華科技園內(nèi))，3個(gè)制造中心(分別在天津和上海青浦，陜西西安)。
IT實(shí)習(xí)生(北京總部，IT 部門)
Job Summary:
The Onsite Support Analyst is a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, connectivity issues. The Onsite Support Specialist also enforces Schlumberger’s desktop and laptop policies and procedures.
IT現(xiàn)場支持工程師主要負(fù)責(zé)公司桌面系統(tǒng)的計(jì)算機(jī)硬件，軟件的安裝調(diào)試。 同時(shí)是所有IT問題-桌面系統(tǒng)，服務(wù)器系統(tǒng)和網(wǎng)絡(luò)問題的第二級支持人員。
Relationships:
Reports to: Service Team Leader (Onsite Support), GeoMarket IT Manager
Essential Responsibilities and Duties:
Junior Level:
- Provides second-line investigation and diagnosis- 提供IT問題的第二級診斷。
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines – 按照相應(yīng)的支持流程及規(guī)定的時(shí)間解決問題及服務(wù)申請。
- Escalates unresolved incidents/service requests within agreed timescales – 對于無法在規(guī)定時(shí)間內(nèi)解決的問題，按照相應(yīng)流程升級至下一級支持團(tuán)隊(duì)
- Troubleshoot on company LAN – 維護(hù)公司LAN的正常運(yùn)行
- Coordinate with EMC team support on company WAN connection – 同EMC組合作對公司的WAN進(jìn)行支持
- System access right management – 系統(tǒng)訪問權(quán)限控制
- Windows based server software installation and configuration – WINDOWS 架構(gòu)服務(wù)器軟件的安裝及配置
- Maintain regular system backup – 維護(hù)系統(tǒng)的日常備份
- Performs IMAC (Install, Move, Add and Change) – 硬件設(shè)備的安裝，移除，添加及更改。
- Conducts hardware and software maintenance and support on end users desktop and laptop – 對用戶桌面系統(tǒng)的計(jì)算機(jī)進(jìn)行相應(yīng)的 硬件及軟件的維護(hù)和支持
- Listens, understands, and interprets Client requirements in order to propose solutions which enable the business to be more efficient – 聽取并了解公司業(yè)務(wù)部門的需求，并提出解決方法。
Previous Experience and Competencies:
Education with computing science or related background.
Behavior:
- Fluent in English
- Willingness to work flexible hours when needed
- Initiative
- Ability to write technical support documentation a plus
- Excellent customer interface skills
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Team player
- Ability to work under pressure
- Good organizational and time management skills
- Good analytical and problem solving skills
- Ability to understand a wide variety of documentation
Email: chinarecruiter@slb.com