★英語口語頻道為大家整理的基本的英語口語：Apologising 道歉，供大家參考!
Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!
Glossary 詞匯
This episode looks at language for apologising to people.
Answer: It runs juice bars
Phrases from the programme:
I'm really sorry to hear that.
That's totally unacceptable.
It must have been very inconvenient for you.
You have my word that we will sort this out.
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
I promise you, it won't happen again.
Glossary 詞匯
This episode looks at language for apologising to people.
Answer: It runs juice bars
Phrases from the programme:
I'm really sorry to hear that.
That's totally unacceptable.
It must have been very inconvenient for you.
You have my word that we will sort this out.
And we could include some of our latest-edition imitation oranges to make up for the inconvenience.
I promise you, it won't happen again.