Service Express Agent 快捷中心服務(wù)員職位描述：
Job Summary:
To provide telephone services and receives and co-ordinates guest requests, co-ordinates guest reservation.
Duties & Responsibilities:
1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection.
2.Answer guest’s inquires over the phone or connect caller to relevant department.
3.Responsible for booking and placing of guest long distance calls correctly.
4.Responsible for placing of guests’ wake-up calls accurately and timely.
5.Responsible for monitoring wake-up call log and take appropriate action if a call is not answered.
6.Responsible for paging of hotel personnel correctly.
7.Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.
8.Contribute to overall efficiency by performing other relevant duties as assigned.
9.Report fault promptly.
10.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions.
Requirements:
1. Fluent English
2. Willing to develop in hospitality industry
3. Good attitude
Job Summary:
To provide telephone services and receives and co-ordinates guest requests, co-ordinates guest reservation.
Duties & Responsibilities:
1.Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection.
2.Answer guest’s inquires over the phone or connect caller to relevant department.
3.Responsible for booking and placing of guest long distance calls correctly.
4.Responsible for placing of guests’ wake-up calls accurately and timely.
5.Responsible for monitoring wake-up call log and take appropriate action if a call is not answered.
6.Responsible for paging of hotel personnel correctly.
7.Have thorough knowledge of and assists guests and callers with the hotels Voice Mail system.
8.Contribute to overall efficiency by performing other relevant duties as assigned.
9.Report fault promptly.
10.Have thorough knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions.
Requirements:
1. Fluent English
2. Willing to develop in hospitality industry
3. Good attitude