Product Services職位描述：
Job Description
Perform hardware technical support in customer accounts
Support daily operation and maintenance of customer’s systems in p-series,including SAN and attached storage
Assists in hardware services activities, including installation planning, account management, systems problem determination, relocation, diagnosis, etc.
Perform problem determination, discontinuance and relocation for IBM Open systems and attached storage
Prepare documentation for review report and activity planning
Implement IT projects
Responsible for developing positive relationships with customer to ensure a high level of customer satisfaction
Required Skills
Bachelor or above in Engineering / Computing Science or related disciplines
Analytical and problem solving skills
Knowledge of IBM Power systems and storage is a plus
Knowledge of UNIX/Linux is a plus
Fluent in both written and oral English.
Good communications skills
Self-initiative and result oriented
Sense of responsibility and good team work skill
Job Description
Perform hardware technical support in customer accounts
Support daily operation and maintenance of customer’s systems in p-series,including SAN and attached storage
Assists in hardware services activities, including installation planning, account management, systems problem determination, relocation, diagnosis, etc.
Perform problem determination, discontinuance and relocation for IBM Open systems and attached storage
Prepare documentation for review report and activity planning
Implement IT projects
Responsible for developing positive relationships with customer to ensure a high level of customer satisfaction
Required Skills
Bachelor or above in Engineering / Computing Science or related disciplines
Analytical and problem solving skills
Knowledge of IBM Power systems and storage is a plus
Knowledge of UNIX/Linux is a plus
Fluent in both written and oral English.
Good communications skills
Self-initiative and result oriented
Sense of responsibility and good team work skill