簡歷投遞： cv@merck-china.com
職位性質(zhì)： 兼職/實習 有效日期： 2012年03月01日 至 2012年05月30日
招聘人數(shù)： 1 人
工作地點： 上海
Order Management Intern職位描述：
Key Duties
• Assist to process all retail customer payments.
• Assist FAFC Accounting department to reconcile bank accounts.
• Send short messages (SMS) to remind customers of monthly payment before the due date and send SMS to follow-up on early delinquent customers, phone customers if SMS cannot be reached and system maintenance.
• Preparation and administration of all contract maintenance such as due date change, deferral etc., including all supporting documentation.
• Assist customers to claim vehicle insurance if needed.
• Outsource the letters to the external printing house to print, and for returned outward mails, handle them timely.
• For contracts closed, send SMS to remind customers to process de-lien and prepare lien de-registration documentations.
• Answer inquiry from all customers, both retail customers and dealers and provide prompt and courteous service to them. For customers complaint, provide professional and effective assistance to customers.
• Maintenance & administration of the off-site bulk files and original documentations.
• Assist in the preparation and update of Procedures and desktop manuals.
• Working closely with other departments in FAFC and communicate any systems issues that occur in CFOCUS.
• Prepare and provide daily / monthly metrics as directed, ensuring all KPIs are being maintained within the Customer Service department area of control.
• Process data in the CFOCUS system in accurate and efficient manner to ensure the job quality and data integrity.
• Maintain a good record and filing system to ensure customers data and contracts are under well maintenance and custody.
• Carry out other ad hoc assignments, support or activities as required by the business
Requirements:
• Strong, confident and non-confrontational negotiation skill and good follow-up skills.
• Strong service mindset.
• Strong inter-personal skills / good team player.
• Good computer skills.
• Good organizational and administration skills.
• Good written and verbal English language skills
注意事項：
1、公司位于張江高科，地鐵2號線張江高科站步行5-10分鐘，投遞前請考慮路程因素。
2、實習工資100/day
3、本職位適合大三、研一研二，大四保研請注明“已保研”
4、對職位有興趣的同學，可以在應屆生上直接申請，也可以將簡歷發(fā)送到y(tǒng)anjuan.zhang@merck-china.com,標題注明“OM intern+姓名+學校+專業(yè)+一周幾天”
職位性質(zhì)： 兼職/實習 有效日期： 2012年03月01日 至 2012年05月30日
招聘人數(shù)： 1 人
工作地點： 上海
Order Management Intern職位描述：
Key Duties
• Assist to process all retail customer payments.
• Assist FAFC Accounting department to reconcile bank accounts.
• Send short messages (SMS) to remind customers of monthly payment before the due date and send SMS to follow-up on early delinquent customers, phone customers if SMS cannot be reached and system maintenance.
• Preparation and administration of all contract maintenance such as due date change, deferral etc., including all supporting documentation.
• Assist customers to claim vehicle insurance if needed.
• Outsource the letters to the external printing house to print, and for returned outward mails, handle them timely.
• For contracts closed, send SMS to remind customers to process de-lien and prepare lien de-registration documentations.
• Answer inquiry from all customers, both retail customers and dealers and provide prompt and courteous service to them. For customers complaint, provide professional and effective assistance to customers.
• Maintenance & administration of the off-site bulk files and original documentations.
• Assist in the preparation and update of Procedures and desktop manuals.
• Working closely with other departments in FAFC and communicate any systems issues that occur in CFOCUS.
• Prepare and provide daily / monthly metrics as directed, ensuring all KPIs are being maintained within the Customer Service department area of control.
• Process data in the CFOCUS system in accurate and efficient manner to ensure the job quality and data integrity.
• Maintain a good record and filing system to ensure customers data and contracts are under well maintenance and custody.
• Carry out other ad hoc assignments, support or activities as required by the business
Requirements:
• Strong, confident and non-confrontational negotiation skill and good follow-up skills.
• Strong service mindset.
• Strong inter-personal skills / good team player.
• Good computer skills.
• Good organizational and administration skills.
• Good written and verbal English language skills
注意事項：
1、公司位于張江高科，地鐵2號線張江高科站步行5-10分鐘，投遞前請考慮路程因素。
2、實習工資100/day
3、本職位適合大三、研一研二，大四保研請注明“已保研”
4、對職位有興趣的同學，可以在應屆生上直接申請，也可以將簡歷發(fā)送到y(tǒng)anjuan.zhang@merck-china.com,標題注明“OM intern+姓名+學校+專業(yè)+一周幾天”