15： in the last eight years， Concordia has
A made over 80.000 employees reduncdant
B completed a period of downsizing
C reduced its workforce of 80.000 by 35%
D given 35% of departing employees voluntary redundancy
16 from Concordia’s point of view， the role of communication is to
A win employee support before going ahead with the changes
B change the company’s core activities.
C emphasise the positive aspects of the changes
D explain the need for the changes
17 what does research show about most employees’ response to change？
A they expect it to have a bad effect on the company
B they feel completely powerless
C they become less loyal
D they fell they have been treated unfairly
18 Concordia’s communication process mainly relies on
A printed communication
B departmental heads
C personal communication
D a separate， specialized unit
19 According to the writer， what is the guiding ;principle about giving information within an organization？
A Never make promises about future developments
B Give people an overall view at the earliest possible stage
C always include plenty of hard informationwｗw.ExamＷ.CoM
D Hold back until all the details can be provided
20 which of the following would be the most suitable title for the article？
A employee attitudes to company communication
B making company communication more effective
C Researching company commmucation
D Making employees feel less powerless
答案:15 A 16-20 C D C B B