羅克韋爾自動化（中國）有限公司招聘Customer Service Coordinator
該職位于今天發(fā)布 編號：192200
工作地區(qū)：上海 更新時間：2012-02-01
簡歷投遞： rajob_student@ra.rockwell.com 職位性質(zhì)： 全職 有效日期： 2012年01月31日 至 2012年02月15日 招聘人數(shù)： 4 人 工作地點： 上海 Customer Service Coordinator職位描述： 請發(fā)送含照片簡歷（word版本）至rajob_student@ra.rockwell.com，請勿發(fā)送附件超過1M的郵件，謝謝。
Position Summary
This position is the primary contact for all Rockwell Automation distributors, customers, and Rockwell Automation employees calling for assistance or direction. The agent utilizes knowledge of Rockwell Automation systems and policies/procedures to determine the nature of assistance needed and handles the call appropriately. Scope
Key Responsibilities
Functional
1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner. 2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributors requests. 3. Grow and nurture customer relationships on each and every interaction that result in measurable value. 4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly. 5. Maintain acceptable performance standards, including effectiveness, efficiency and quality. 6. Serve as liaison with other areas of the Rockwell Automations organization to provide a seamless service experience. 7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up. 8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs. 9. Proactive emphasis on completing end to end service experience.
KEY COMPETENCIES REQUIREMENTS
Job Related Competencies 1. Professional/Technical Excellence 2. Use of Technology 3. Collaboration & Teamwork 4. Adaptability 5. Customer & Partner Focus 6. Process Improvement 7. Listening 8. Courage Amidst Change 9. Information Sharing
EDUCATION QUALIFICATIONS / WORK EXPERIENCE
Basic Qualifications
1. High School Diploma or Equivalent required. 2. Excellent communication and written skills. 3. Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy. 4. Exceptional interpersonal and relationship building skills. 5. Effective and accurate decision-making skills. Desirable Qualifications
1. Bachelors Degree preferred, plus 2 years post graduate work experience. 2. SAP experience. 3. Negotiation skills in the successful resolution of customer issues. 4. Able to work independently. 5. Experience with multi-tasking. 6. Willingness to continuously learn and embrace change. 7. Ability to work effectively and cooperatively in teams and across functional groups.
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.
該職位于今天發(fā)布 編號：192200
工作地區(qū)：上海 更新時間：2012-02-01
簡歷投遞： rajob_student@ra.rockwell.com 職位性質(zhì)： 全職 有效日期： 2012年01月31日 至 2012年02月15日 招聘人數(shù)： 4 人 工作地點： 上海 Customer Service Coordinator職位描述： 請發(fā)送含照片簡歷（word版本）至rajob_student@ra.rockwell.com，請勿發(fā)送附件超過1M的郵件，謝謝。
Position Summary
This position is the primary contact for all Rockwell Automation distributors, customers, and Rockwell Automation employees calling for assistance or direction. The agent utilizes knowledge of Rockwell Automation systems and policies/procedures to determine the nature of assistance needed and handles the call appropriately. Scope
Key Responsibilities
Functional
1. Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner. 2. Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributors requests. 3. Grow and nurture customer relationships on each and every interaction that result in measurable value. 4. Must be able to prioritize multiple tasks and be responsible to follow-up accordingly. 5. Maintain acceptable performance standards, including effectiveness, efficiency and quality. 6. Serve as liaison with other areas of the Rockwell Automations organization to provide a seamless service experience. 7. Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up. 8. Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs. 9. Proactive emphasis on completing end to end service experience.
KEY COMPETENCIES REQUIREMENTS
Job Related Competencies 1. Professional/Technical Excellence 2. Use of Technology 3. Collaboration & Teamwork 4. Adaptability 5. Customer & Partner Focus 6. Process Improvement 7. Listening 8. Courage Amidst Change 9. Information Sharing
EDUCATION QUALIFICATIONS / WORK EXPERIENCE
Basic Qualifications
1. High School Diploma or Equivalent required. 2. Excellent communication and written skills. 3. Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy. 4. Exceptional interpersonal and relationship building skills. 5. Effective and accurate decision-making skills. Desirable Qualifications
1. Bachelors Degree preferred, plus 2 years post graduate work experience. 2. SAP experience. 3. Negotiation skills in the successful resolution of customer issues. 4. Able to work independently. 5. Experience with multi-tasking. 6. Willingness to continuously learn and embrace change. 7. Ability to work effectively and cooperatively in teams and across functional groups.
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.