★英語(yǔ)聽(tīng)力頻道為大家整理的商務(wù)英語(yǔ)聽(tīng)力第11期:結(jié)賬離開(kāi)。更多閱讀請(qǐng)查看本站英語(yǔ)聽(tīng)力頻道。
1. Who was the guest impressed with?
A) the receptionist
B) the chef
C) the waitress
2. How does the guest pay for her bill?
A) credit card
B) cheque
C) cash
3. What time does the lady's train leave?
A) 6:15pm
B) 7:50pm
C) 7:15pm
4. How long does it take to get to the main station?
A) 50 minutes
B) a quarter of an hour
C) half an hour
(At the reception)
Femaile guest: Hello, I’d like to check out. Room 632.
Luke: Certainly, madam. I hope you enjoyed your stay?
Female guest: Yes, thank you. I thought the conference was very well-organised and I really enjoyed the dinner last night. I know you had some problems but I thought your staff coped with them very well indeed. Eh, that young waitress was a model of how to handle difficult customers.
Luke: I’m pleased to hear that. I’ll let her know you were impressed.
Female guest: Yes I was indeed, although not so much with your chef, I am afraid. Oh, his cooking was excellent but he really shouldn’t be let out of the kitchen. If that nice waitress hadn’t stepped in, he could have started a major row.
Luke: Oh, dear, That’s not so good.
Female guest: Anyway, as I said his cooking was fine. And as a whole, I think the conference was a great success, so I’ll be reporting that back to our head office in Hong Kong.
Luke: Oh, I see , you…
Female guest: Yes, I was given the brief to take note of how your hotel performed over the whole conference weekend and report back my findings. And I’m pleased to tell you that - on the whole, they were very favourable indeed, one or two minor hiccups excepted.
Luke: Well that’s really good news, madam... Oh, here’s your bill for the few extras you had. After what you’ve just said, I’m almost embarrassed to ask, but...er, how would you like to pay for them?
Female guest: Oh, no that’s fine. Put them on my credit card, thanks. Here…
Luke: Thank you. It’s just for the papers and the few things from the mini-bar. So… er, here is your receipt. And I’d like to wish you a safe journey home.
Female guest: Oh, yes, but I want to do a bit of sightseeing before I head home. Can I leave my suitcase here and pick it up later?
Luke: Yes of course. We’ll put your bag in our store room. Andrej!
Female guest: Fine, and could you order me a taxi for later – my train leaves at 7.15 pm.
Luke: Yes, certainly, what time would you like the taxi for? It takes about 15 minutes to get to the main station.
Female guest: Okay, well then let’s say at 6.30 pm.
Luke: Okay, I hope you enjoy the sights and see you later.
Female guest: Bye.
(A while later)
Luke: Steve? It’s Luke here. I’ve got some very good news for you. I think we just passed the three-day conference test.
cope (v.) - to deal with a difficult situation successfully 成功應(yīng)對(duì)
I was amazed at her ability to cope with the difficult situation.
她對(duì)付困境的能力使我驚訝。
impress (v.) - if you are impressed by something, you have good opinion about the thing. 給...極深的印象;使感動(dòng)
The sights of the city never fail to impress foreign tourists.
外國(guó)游客無(wú)一不對(duì)該市留有深刻印象.
The girl impressed her fiance's family with her liveliness and sense of humour.
姑娘又活潑又富幽默感, 未婚夫家人十分喜歡她.
row (n.) - argument大聲而激烈的爭(zhēng)論; 吵架
I think they've had a row.
我想他們一定吵架了.
brief (n.) - a set of instructions (usually used in British English) （對(duì)某情況﹑ 工作或任務(wù)的）指示和資料
It's not part of my brief to train new employees.
訓(xùn)練新雇員不是我工作范圍以?xún)?nèi)的事.
take note of sth - to pay attention to something 注意，關(guān)注
Take note of what I say and don't forget it.
注意聽(tīng)我的話(huà),不要忘記。
perform (v.) - to carry out, do an action履行;執(zhí)行;完成;做
The young doctor performed the heart operation.
這位年輕醫(yī)生為病人做了心臟手術(shù)。
They always perform their duties faithfully.
他們總是忠實(shí)地履行自己的職責(zé)。
on the whole - in general 總的來(lái)說(shuō)
On the whole, I like it.
總的看來(lái),我喜歡這個(gè)。
favourable (adj.) - something that is pleasing or winning approval成的; 同意的; 嘉許的:
It's encouraging to receive a favourable report on one's work.
工作得到好評(píng)是令人鼓舞的.
hiccup (n.) - a small problem which causes delay in doing something for a while but does not lead to serious consequences暫時(shí)性的小問(wèn)題; 暫時(shí)的停頓
There's been a slight hiccup in our mailing system.
我們的郵政系統(tǒng)臨時(shí)出了一點(diǎn)小問(wèn)題.
embarrassed (adj.) - feeling shy 尷尬的，不好意思的
sightseeing (n.) - visiting the interesting places of a city when people are on holiday觀(guān)光,游覽
Some people like to lie on the beach, but I prefer sightseeing.
有些人喜歡躺在海灘上,而我則寧愿去游覽觀(guān)光。
sights (plural n.) - the places or things that are worth seeing名勝,觀(guān)光地
We did the sights of Vienna last week.
上星期我們?cè)诰S也納觀(guān)光。
1. C
2. A
3. C
4. B
1. Who was the guest impressed with?
A) the receptionist
B) the chef
C) the waitress
2. How does the guest pay for her bill?
A) credit card
B) cheque
C) cash
3. What time does the lady's train leave?
A) 6:15pm
B) 7:50pm
C) 7:15pm
4. How long does it take to get to the main station?
A) 50 minutes
B) a quarter of an hour
C) half an hour
(At the reception)
Femaile guest: Hello, I’d like to check out. Room 632.
Luke: Certainly, madam. I hope you enjoyed your stay?
Female guest: Yes, thank you. I thought the conference was very well-organised and I really enjoyed the dinner last night. I know you had some problems but I thought your staff coped with them very well indeed. Eh, that young waitress was a model of how to handle difficult customers.
Luke: I’m pleased to hear that. I’ll let her know you were impressed.
Female guest: Yes I was indeed, although not so much with your chef, I am afraid. Oh, his cooking was excellent but he really shouldn’t be let out of the kitchen. If that nice waitress hadn’t stepped in, he could have started a major row.
Luke: Oh, dear, That’s not so good.
Female guest: Anyway, as I said his cooking was fine. And as a whole, I think the conference was a great success, so I’ll be reporting that back to our head office in Hong Kong.
Luke: Oh, I see , you…
Female guest: Yes, I was given the brief to take note of how your hotel performed over the whole conference weekend and report back my findings. And I’m pleased to tell you that - on the whole, they were very favourable indeed, one or two minor hiccups excepted.
Luke: Well that’s really good news, madam... Oh, here’s your bill for the few extras you had. After what you’ve just said, I’m almost embarrassed to ask, but...er, how would you like to pay for them?
Female guest: Oh, no that’s fine. Put them on my credit card, thanks. Here…
Luke: Thank you. It’s just for the papers and the few things from the mini-bar. So… er, here is your receipt. And I’d like to wish you a safe journey home.
Female guest: Oh, yes, but I want to do a bit of sightseeing before I head home. Can I leave my suitcase here and pick it up later?
Luke: Yes of course. We’ll put your bag in our store room. Andrej!
Female guest: Fine, and could you order me a taxi for later – my train leaves at 7.15 pm.
Luke: Yes, certainly, what time would you like the taxi for? It takes about 15 minutes to get to the main station.
Female guest: Okay, well then let’s say at 6.30 pm.
Luke: Okay, I hope you enjoy the sights and see you later.
Female guest: Bye.
(A while later)
Luke: Steve? It’s Luke here. I’ve got some very good news for you. I think we just passed the three-day conference test.
cope (v.) - to deal with a difficult situation successfully 成功應(yīng)對(duì)
I was amazed at her ability to cope with the difficult situation.
她對(duì)付困境的能力使我驚訝。
impress (v.) - if you are impressed by something, you have good opinion about the thing. 給...極深的印象;使感動(dòng)
The sights of the city never fail to impress foreign tourists.
外國(guó)游客無(wú)一不對(duì)該市留有深刻印象.
The girl impressed her fiance's family with her liveliness and sense of humour.
姑娘又活潑又富幽默感, 未婚夫家人十分喜歡她.
row (n.) - argument大聲而激烈的爭(zhēng)論; 吵架
I think they've had a row.
我想他們一定吵架了.
brief (n.) - a set of instructions (usually used in British English) （對(duì)某情況﹑ 工作或任務(wù)的）指示和資料
It's not part of my brief to train new employees.
訓(xùn)練新雇員不是我工作范圍以?xún)?nèi)的事.
take note of sth - to pay attention to something 注意，關(guān)注
Take note of what I say and don't forget it.
注意聽(tīng)我的話(huà),不要忘記。
perform (v.) - to carry out, do an action履行;執(zhí)行;完成;做
The young doctor performed the heart operation.
這位年輕醫(yī)生為病人做了心臟手術(shù)。
They always perform their duties faithfully.
他們總是忠實(shí)地履行自己的職責(zé)。
on the whole - in general 總的來(lái)說(shuō)
On the whole, I like it.
總的看來(lái),我喜歡這個(gè)。
favourable (adj.) - something that is pleasing or winning approval成的; 同意的; 嘉許的:
It's encouraging to receive a favourable report on one's work.
工作得到好評(píng)是令人鼓舞的.
hiccup (n.) - a small problem which causes delay in doing something for a while but does not lead to serious consequences暫時(shí)性的小問(wèn)題; 暫時(shí)的停頓
There's been a slight hiccup in our mailing system.
我們的郵政系統(tǒng)臨時(shí)出了一點(diǎn)小問(wèn)題.
embarrassed (adj.) - feeling shy 尷尬的，不好意思的
sightseeing (n.) - visiting the interesting places of a city when people are on holiday觀(guān)光,游覽
Some people like to lie on the beach, but I prefer sightseeing.
有些人喜歡躺在海灘上,而我則寧愿去游覽觀(guān)光。
sights (plural n.) - the places or things that are worth seeing名勝,觀(guān)光地
We did the sights of Vienna last week.
上星期我們?cè)诰S也納觀(guān)光。
1. C
2. A
3. C
4. B