Question 3
● Your manager has asked you to contact a local business school, inviting their students to apply for a three-month work placement in your company.
●Writing a letter to the Principal of the business school:
.introducing your company and the idea of the placement
.describing what work the placement would involve
.explaining what skills and qualities the successful applicant should have saying how the placement would benefit the applicant.
Question 4
● The Sales Director of your company wants to improve customer service and believes that this can be achieved by extending the opening hours of the Sales Department. He has asked you to write a proposal concerning improvements in customer service.
Write a proposal for the Sales Director:
. ● sumnmarising current problems concerning customer service
. ●evaluating the Sales Director’s suggestion
. ●presenting one or two other measures which could be taken
. ●giving reasons for your preferred course of action.
Listening
approximately 40 minutes (including 10 minutes’ transfer time)
Part one:
Question 1-12
●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
.● As you listen, for questions 1-12. complete the notes, using up to three words or a number.
.●After you have listened once, replay the recording.
Part two
Question 13-22
●You will hear five different people talking about the relocation of their business premises
●For each extract there are two tasks. For Task One, chose the reason given for deciding to relocate the company premises from the list A-H. for Task Two, choose the problem described that arose after the relocation from the list A-H
Task One – Reason
13_______________
14_______________
15_______________
16_______________
17_______________
A cope with increased orders
B to accommodate new equipment needs
C to share premises with new parent company
D to improve public relations
E to reduce overheads
F to make more efficient use of space
H to be nearer suppliers
Task two:
For questions 18-22, match the extracts with the problems, listed A-H
For each extract, choose the problem that arose after the relocation
Write one letter (A-H)next to the number of the extract.
18 _______________
19_______________
20_______________
21_______________
22_______________
A unfavourable publicity
B dismissal of manager
C decrease in productivity
D staff transport difficulties
E inadequate staff facilities
F too few new staff recruited
G increase in communication costs
H lack of time for training
● Your manager has asked you to contact a local business school, inviting their students to apply for a three-month work placement in your company.
●Writing a letter to the Principal of the business school:
.introducing your company and the idea of the placement
.describing what work the placement would involve
.explaining what skills and qualities the successful applicant should have saying how the placement would benefit the applicant.
Question 4
● The Sales Director of your company wants to improve customer service and believes that this can be achieved by extending the opening hours of the Sales Department. He has asked you to write a proposal concerning improvements in customer service.
Write a proposal for the Sales Director:
. ● sumnmarising current problems concerning customer service
. ●evaluating the Sales Director’s suggestion
. ●presenting one or two other measures which could be taken
. ●giving reasons for your preferred course of action.
Listening
approximately 40 minutes (including 10 minutes’ transfer time)
Part one:
Question 1-12
●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
.● As you listen, for questions 1-12. complete the notes, using up to three words or a number.
.●After you have listened once, replay the recording.
Part two
Question 13-22
●You will hear five different people talking about the relocation of their business premises
●For each extract there are two tasks. For Task One, chose the reason given for deciding to relocate the company premises from the list A-H. for Task Two, choose the problem described that arose after the relocation from the list A-H
Task One – Reason
13_______________
14_______________
15_______________
16_______________
17_______________
A cope with increased orders
B to accommodate new equipment needs
C to share premises with new parent company
D to improve public relations
E to reduce overheads
F to make more efficient use of space
H to be nearer suppliers
Task two:
For questions 18-22, match the extracts with the problems, listed A-H
For each extract, choose the problem that arose after the relocation
Write one letter (A-H)next to the number of the extract.
18 _______________
19_______________
20_______________
21_______________
22_______________
A unfavourable publicity
B dismissal of manager
C decrease in productivity
D staff transport difficulties
E inadequate staff facilities
F too few new staff recruited
G increase in communication costs
H lack of time for training