When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claim for it, the first step is to present the warranty(保單), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
35. The passage tells us _________.
A) how to settle a consumer's complaint about a faulty item
B) how to make an effective complaint about a faulty item
C) how to avoid buying a faulty item
D) how to deal with complaints from customers
注：1.主題題，有效投訴
2.其他的選項(xiàng)都是從商場(chǎng)的角度，而文章是從消費(fèi)者的角度來寫的。
Questions 21 to 25 are based on the following passage:
21. Which of the following best characterizes the main feature of the nursing system at Beth Israel Hospital?
A) The doctor gets more active professional support from the primary nurse.
B) Each patient is taken care of by a primary nurse day and night.
C) The primary nurse writes care plans for every patient.
D) The primary nurse keeps records of the patient's health conditions every day.
22. It can be inferred from the passage that _________.
A) compared with other hospitals nurses at Beth Israel Hospital are more patient
B) in most hospitals patient care is inadequate from the professional point of view
C) in most hospitals nurses get low salaries
D) compared with other hospitals nurses have to work longer hours at Beth Israel Hospital
23. A primary nurse can propose a different approach of treatment when _______.
A) the present one is refused by the patient
B) the patient complains about the present one
C) the present one proves to be ineffective
D) the patient is found unwilling to cooperate
24. The main difference between a nurse-manager and a head nurse is that the former _______.
A) is a member of the Medical Executive Committee of the hospital
B) has to arrange the work shifts of the unit's nurses
C) can make decisions concerning the medical treatment of a patient
D) has full responsibility in the administration of the unit's nurses
25. The author's attitude towards the nursing system at Beth Israel hospital is _________.
A) negative
B) neutral
C) critical
D) positive
Questions 21 to 25 are based on the following passage:
Nursing at Beth Israel Hospital produces the best patient care possible. If we are to solve the nursing shortage (不足), hospital administration and doctors everywhere would do well to follow Beth Israel's example.
注：1.patient n. 病人，adj. 耐心的
2.第一句強(qiáng)烈結(jié)論：主題句
3.administration 管理
4.do well to ……
At Beth Israel each patient is assigned to a primary nurse who visits at length with the patient and constructs a full-scale health account that covers everything from his medical history to his emotional state. Then she writes a care plan centered on the patient's illness but which also includes everything else that is necessary.
注：1.assign 分配
2.at length 長時(shí)間
3.account 紀(jì)錄，賬戶
The primary nurse stays with the patient through his hospitalization, keeping track with his progress and seeking further advice from his doctor. If a patient at Beth Israel is not responding to treatment, it is not uncommon for his nurse to propose another approach to his doctor. What the doctor at Beth Israel has in the primary nurse is a true colleague.
注：1.keep track with 跟蹤
2.not uncommon = common
3.approach 接近，方法
4.本段講 Beth Israel 醫(yī)院醫(yī)生和護(hù)士協(xié)調(diào)合作
Nursing at Beth Israel also involves a decentralized (分散的) nursing administration; every floor, every unit is a self-contained organization. There are nurse-managers instead of head nurses; in addition to their medical duties they do all their own hiring and dismissing, employee advising, and they make salary recommendations. Each unit's nurses decide among themselves who will work what shifts and when.
注：1.self-contained 自成一體
2.劃線句為列舉語言現(xiàn)象，可能出考題，快速閱讀此部分
3.shift 班次
Beth Israel's nurse-in-chief ranks as an equal with other vice presidents of the hospital. She also is a member of the Medical Executive Committee, which in most hospitals includes only doctors.
注：1.nurse-in-chief 護(hù)士長
2.首句說明護(hù)士長的地位很高
3.only出現(xiàn)，是考點(diǎn)
35. The passage tells us _________.
A) how to settle a consumer's complaint about a faulty item
B) how to make an effective complaint about a faulty item
C) how to avoid buying a faulty item
D) how to deal with complaints from customers
注：1.主題題，有效投訴
2.其他的選項(xiàng)都是從商場(chǎng)的角度，而文章是從消費(fèi)者的角度來寫的。
Questions 21 to 25 are based on the following passage:
21. Which of the following best characterizes the main feature of the nursing system at Beth Israel Hospital?
A) The doctor gets more active professional support from the primary nurse.
B) Each patient is taken care of by a primary nurse day and night.
C) The primary nurse writes care plans for every patient.
D) The primary nurse keeps records of the patient's health conditions every day.
22. It can be inferred from the passage that _________.
A) compared with other hospitals nurses at Beth Israel Hospital are more patient
B) in most hospitals patient care is inadequate from the professional point of view
C) in most hospitals nurses get low salaries
D) compared with other hospitals nurses have to work longer hours at Beth Israel Hospital
23. A primary nurse can propose a different approach of treatment when _______.
A) the present one is refused by the patient
B) the patient complains about the present one
C) the present one proves to be ineffective
D) the patient is found unwilling to cooperate
24. The main difference between a nurse-manager and a head nurse is that the former _______.
A) is a member of the Medical Executive Committee of the hospital
B) has to arrange the work shifts of the unit's nurses
C) can make decisions concerning the medical treatment of a patient
D) has full responsibility in the administration of the unit's nurses
25. The author's attitude towards the nursing system at Beth Israel hospital is _________.
A) negative
B) neutral
C) critical
D) positive
Questions 21 to 25 are based on the following passage:
Nursing at Beth Israel Hospital produces the best patient care possible. If we are to solve the nursing shortage (不足), hospital administration and doctors everywhere would do well to follow Beth Israel's example.
注：1.patient n. 病人，adj. 耐心的
2.第一句強(qiáng)烈結(jié)論：主題句
3.administration 管理
4.do well to ……
At Beth Israel each patient is assigned to a primary nurse who visits at length with the patient and constructs a full-scale health account that covers everything from his medical history to his emotional state. Then she writes a care plan centered on the patient's illness but which also includes everything else that is necessary.
注：1.assign 分配
2.at length 長時(shí)間
3.account 紀(jì)錄，賬戶
The primary nurse stays with the patient through his hospitalization, keeping track with his progress and seeking further advice from his doctor. If a patient at Beth Israel is not responding to treatment, it is not uncommon for his nurse to propose another approach to his doctor. What the doctor at Beth Israel has in the primary nurse is a true colleague.
注：1.keep track with 跟蹤
2.not uncommon = common
3.approach 接近，方法
4.本段講 Beth Israel 醫(yī)院醫(yī)生和護(hù)士協(xié)調(diào)合作
Nursing at Beth Israel also involves a decentralized (分散的) nursing administration; every floor, every unit is a self-contained organization. There are nurse-managers instead of head nurses; in addition to their medical duties they do all their own hiring and dismissing, employee advising, and they make salary recommendations. Each unit's nurses decide among themselves who will work what shifts and when.
注：1.self-contained 自成一體
2.劃線句為列舉語言現(xiàn)象，可能出考題，快速閱讀此部分
3.shift 班次
Beth Israel's nurse-in-chief ranks as an equal with other vice presidents of the hospital. She also is a member of the Medical Executive Committee, which in most hospitals includes only doctors.
注：1.nurse-in-chief 護(hù)士長
2.首句說明護(hù)士長的地位很高
3.only出現(xiàn)，是考點(diǎn)