1) We have tried to isolate some of the key factors. and offer examples of organizations and of some.
2) Factors govern service quality.
3) Organizations manage service well.
4) Organizations manage it poorly.
翻譯：我們力圖挑選出一些控制服務(wù)質(zhì)量的關(guān)鍵因素，并且提供一些例子來說明某些機構(gòu)把服務(wù)管理得很好，而有些卻很差。
15． Human beings have distinguished themselves from other animals, and in doing so ensured their survival, by the ability to observe and understand their environment and then either to adapt to that environment or to control and adapt it to their own needs.
結(jié)構(gòu)：本句只有2個謂語動詞have distinguished和have ensured。主干是Human beings have distinguished themselves … and … ensured their survival。by引導(dǎo)的方式狀語后面并列了多個動詞不定式to observe and understand…/to adapt to…/to control and adapt it to…，作為ability的修飾成分。
翻譯：人類已經(jīng)將自己與其他動物區(qū)分開來，并且通過這樣做來確保自己的生存，所依靠的就是通過觀察和理解周圍的環(huán)境，然后適應(yīng)，控制并且改造該環(huán)境，使其適合自己需要的能力。
2) Factors govern service quality.
3) Organizations manage service well.
4) Organizations manage it poorly.
翻譯：我們力圖挑選出一些控制服務(wù)質(zhì)量的關(guān)鍵因素，并且提供一些例子來說明某些機構(gòu)把服務(wù)管理得很好，而有些卻很差。
15． Human beings have distinguished themselves from other animals, and in doing so ensured their survival, by the ability to observe and understand their environment and then either to adapt to that environment or to control and adapt it to their own needs.
結(jié)構(gòu)：本句只有2個謂語動詞have distinguished和have ensured。主干是Human beings have distinguished themselves … and … ensured their survival。by引導(dǎo)的方式狀語后面并列了多個動詞不定式to observe and understand…/to adapt to…/to control and adapt it to…，作為ability的修飾成分。
翻譯：人類已經(jīng)將自己與其他動物區(qū)分開來，并且通過這樣做來確保自己的生存，所依靠的就是通過觀察和理解周圍的環(huán)境，然后適應(yīng)，控制并且改造該環(huán)境，使其適合自己需要的能力。