10. You have recently made a purchase from the local department store. However, when you arrived home, you found a fault with it. Write a letter to the manager, say what the product is, explain the problem and say what you’d like to be done about it.（投訴信）
親愛的先生、女士：
我寫此信是要就我2007年8月25日從你們在菲利普大街上的商店里購買的一件羊毛衫進(jìn)行投訴的。
Dear Sir or Madam,
I'm writing to complain about the recent purchase of a woolen sweater from your department store on Philip Street, on August 25, 2007.
我最近按照標(biāo)簽上的說明用冷水洗了這件羊毛衫，然而，當(dāng)我將它從洗衣機里取出時，這件衣服卻變形了，再也不合身了。
I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits.
我上周二（6月21日）打電話到店里，是與一位叫Morris先生的部門經(jīng)理講的，他電話里很是無禮，告知我說因為這件衣服是降價購買的，因此不能退換。對此，我深感不滿，因為我多年來一直是貴店的忠實顧客，在此事件之前，從來沒有過任何投訴。因此，我對受到如此待遇深感失望。
I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.
然而，我的要求并不高。如果你們能夠給我退換一件，或者為我辦理退費，怎么方便就怎么辦，我都會非常滿意的。
期盼收到您的答復(fù)。
您真誠的
Kenny Gao
I would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.
I look forward to hearing from you soon.
Yours truly,
Kenny Gao
親愛的先生、女士：
我寫此信是要就我2007年8月25日從你們在菲利普大街上的商店里購買的一件羊毛衫進(jìn)行投訴的。
Dear Sir or Madam,
I'm writing to complain about the recent purchase of a woolen sweater from your department store on Philip Street, on August 25, 2007.
我最近按照標(biāo)簽上的說明用冷水洗了這件羊毛衫，然而，當(dāng)我將它從洗衣機里取出時，這件衣服卻變形了，再也不合身了。
I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretched out of shape and no longer fits.
我上周二（6月21日）打電話到店里，是與一位叫Morris先生的部門經(jīng)理講的，他電話里很是無禮，告知我說因為這件衣服是降價購買的，因此不能退換。對此，我深感不滿，因為我多年來一直是貴店的忠實顧客，在此事件之前，從來沒有過任何投訴。因此，我對受到如此待遇深感失望。
I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.
然而，我的要求并不高。如果你們能夠給我退換一件，或者為我辦理退費，怎么方便就怎么辦，我都會非常滿意的。
期盼收到您的答復(fù)。
您真誠的
Kenny Gao
I would, however, be perfectly satisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.
I look forward to hearing from you soon.
Yours truly,
Kenny Gao