經典:商務英語10種抱怨信函寫作篇3

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I will summarize in this letter my previous discussions about your performance .You may wish to refer to our contract as you read my comments.
    1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapse between cleanings .Even when the windows are cleaned ,the job is less than satisfactory .
    2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless .
    3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example .
    I call your attention to paragraph 7c in the contract , Mr .Weidner , in which the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met .
    I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me .
    Yours faithfully,
    親愛的韋德羅先生:您會記得,在過去六個月中,我們至少三次討論過貴旅店服務質量低劣問題。每次討論過后,服務質量在短時間內有所提高,但不久又退回到原先的水平。
    在這封信中,我將就先前討論問題做一概述。您在閱讀此信時,也許需要參考我們的合同.1. 窗戶:遵照合同,每月清洗一次所有窗戶。然而。此項工作并未得到落實。每次清洗相隔六至八周。即使窗戶被清洗過,效果也不盡人意。2. 地毯:每個工作日之后,對地毯應真空吸塵。盡管貴方服務人員每天露面,但工作很不仔細。3. 各種事務:我可列舉許多令人不滿意的清潔工作,例如家具、衛(wèi)生間、煙灰缸等等。韋德羅先生,請您注意我們合的每7c一段,有關終止合同的說明。我本人并不想考慮這種可能,但您是必須書面保證履行合同中的所有條款。我很愿意同您再次會晤,討論目前情形。這事對于我至關重要,二盼急迫。