— “我可以幫您嗎？”“May I help you?”/What can I do for you ?
﹡ 盡量為客人多做一點(diǎn)：
— “還有什么需要我?guī)湍鷨幔俊薄癐s there anything else I can do for you?”
※ Useful Words and Expressions:
1) May /Can I …?
2) If you need my help, just call me please.
3 記住一些能討人喜歡的言詞:
— “謝謝。”“Thank you.”
— “別客氣?！薄癥ou are welcome.”
— “對(duì)不起?！薄癐’m sorry.”
— “沒(méi)關(guān)系?！薄癟hat’s all right.”
— “請(qǐng)?！薄癙lease.”
※ Useful Words and Expressions:
1) welcome
2) That’s all right.
禮貌地回應(yīng)客人的請(qǐng)求或詢(xún)問(wèn):
◆ 當(dāng)你能滿(mǎn)足客人要求時(shí)，要馬上采取行動(dòng)：
— “好的，小姐/先生，我馬上拿給您?！?BR> “Certainly, madam/sir. I will get it right away.”
— “是的，小姐/先生，我馬上幫您處理?！?BR> “Yes, madam/sir. I will take care of it at once.”
◆ 當(dāng)你對(duì)客人的詢(xún)問(wèn)不肯定時(shí)：
— “對(duì)不起，我不太確定。如果您能等一會(huì)，我馬上去查找?！?BR> “Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
◆ 當(dāng)你不能滿(mǎn)足客人要求時(shí)：
— “我恐怕這違反酒店的規(guī)定?！?BR> “I’m afraid it is against hotel regulation.”
— “對(duì)不起，我們不允許這樣做?！?BR> “I’m sorry, we are not allowed to do this.”
— “對(duì)不起，恐怕我們沒(méi)有（客人要的東西）。”
“I’ m sorry, I ’m afraid we don’t have (things guests want).”
﹡這時(shí)向客人作其它介紹或建議是非常重要的。
— “我可以建議（你聯(lián)系地下層的銀行）嗎？”
“May I suggest (you contact the bank in the basement)?”
為客人指示方向:
— “請(qǐng)跟我來(lái)?！?“Follow me please.”
— “請(qǐng)一直往前走?！薄癙lease go straight ahead.”
— “請(qǐng)向右轉(zhuǎn)/左轉(zhuǎn)?！薄癙lease turn right / left.”
— “它在 樓。”“It is on the floor.”
﹡ 盡量為客人多做一點(diǎn)：
— “還有什么需要我?guī)湍鷨幔俊薄癐s there anything else I can do for you?”
※ Useful Words and Expressions:
1) May /Can I …?
2) If you need my help, just call me please.
3 記住一些能討人喜歡的言詞:
— “謝謝。”“Thank you.”
— “別客氣?！薄癥ou are welcome.”
— “對(duì)不起?！薄癐’m sorry.”
— “沒(méi)關(guān)系?！薄癟hat’s all right.”
— “請(qǐng)?！薄癙lease.”
※ Useful Words and Expressions:
1) welcome
2) That’s all right.
禮貌地回應(yīng)客人的請(qǐng)求或詢(xún)問(wèn):
◆ 當(dāng)你能滿(mǎn)足客人要求時(shí)，要馬上采取行動(dòng)：
— “好的，小姐/先生，我馬上拿給您?！?BR> “Certainly, madam/sir. I will get it right away.”
— “是的，小姐/先生，我馬上幫您處理?！?BR> “Yes, madam/sir. I will take care of it at once.”
◆ 當(dāng)你對(duì)客人的詢(xún)問(wèn)不肯定時(shí)：
— “對(duì)不起，我不太確定。如果您能等一會(huì)，我馬上去查找?！?BR> “Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
◆ 當(dāng)你不能滿(mǎn)足客人要求時(shí)：
— “我恐怕這違反酒店的規(guī)定?！?BR> “I’m afraid it is against hotel regulation.”
— “對(duì)不起，我們不允許這樣做?！?BR> “I’m sorry, we are not allowed to do this.”
— “對(duì)不起，恐怕我們沒(méi)有（客人要的東西）。”
“I’ m sorry, I ’m afraid we don’t have (things guests want).”
﹡這時(shí)向客人作其它介紹或建議是非常重要的。
— “我可以建議（你聯(lián)系地下層的銀行）嗎？”
“May I suggest (you contact the bank in the basement)?”
為客人指示方向:
— “請(qǐng)跟我來(lái)?！?“Follow me please.”
— “請(qǐng)一直往前走?！薄癙lease go straight ahead.”
— “請(qǐng)向右轉(zhuǎn)/左轉(zhuǎn)?！薄癙lease turn right / left.”
— “它在 樓。”“It is on the floor.”