1. 說明: 假定你是王明(中國(guó)籍), 去?？诼糜味燃? 于2005年6月10日入住白云賓館3002房間, 6月20日離店。臨走時(shí)填寫了一份問卷調(diào)查表。
內(nèi)容如下：
1）對(duì)酒店的總體管理感到滿意
2）.對(duì)酒店提供的各種服務(wù)感到滿意
3）建議:
A)因酒店位于海邊, 交通不方便.周圍的商業(yè)設(shè)施比較少, 建議酒店每天能提供免費(fèi)班車, 方便來海邊度假的住店客人去市區(qū)購(gòu)買所需商品.
B)建議酒店與相關(guān)公司聯(lián)系, 為住店客人提供租車服務(wù).
Words for reference:
總體(的)overall, 商業(yè)(的)commercial, 班車shuttle bus, 相關(guān)公司related company
QUESTIONAIRE
To improve the quality of our service, we would be grateful if you’d complete the following questionnaire.
Name: __________ Nationality: __________ Room Number: _________
Deck-in Date _____________________ Deck-out Date ________________________
Did you receive polite and efficient service when you arrived? Yes
Are you satisfied with the room service of our hotel? _________
What’s your opinion of our health facilities? Good
Please give your impression of our restaurant service. _________
Have you any other comments to help us make your stay more enjoyable?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Baiyun Hotel
General Manager
參考范文：
QUESTIONAIRE
To improve the quality of our service, we would be grateful if you’d complete the following questionnaire.
Name: Wang Ming Nationality: Chinese Room Number: 3002
Deck-in Date June 10th, 2005 Deck-out Date June 20th, 2005
Did you receive polite and efficient service when you arrived? Yes
Are you satisfied with the room service of our hotel? Yes
What’s your opinion of our health facilities? Good
Please give your impression of our restaurant service. Good
Have you any other comments to help us make your stay more enjoyable?
I am satisfied with the overall management and services of the restaurant.
Nevertheless, there are two suggestions for you. First, as your restaurant is by the sea, the traveling is not quite convenient and commercial facilities are very limited. Therefore, I would appreciate if you could offer free shuttle buses to the customers every day. With the buses the guests on holiday can go downtown for shopping more convenient. Secondly, I hope the restaurant can contact the related company to provide the customers with car rental service.
Baiyun Hotel
General Manager
內(nèi)容如下：
1）對(duì)酒店的總體管理感到滿意
2）.對(duì)酒店提供的各種服務(wù)感到滿意
3）建議:
A)因酒店位于海邊, 交通不方便.周圍的商業(yè)設(shè)施比較少, 建議酒店每天能提供免費(fèi)班車, 方便來海邊度假的住店客人去市區(qū)購(gòu)買所需商品.
B)建議酒店與相關(guān)公司聯(lián)系, 為住店客人提供租車服務(wù).
Words for reference:
總體(的)overall, 商業(yè)(的)commercial, 班車shuttle bus, 相關(guān)公司related company
QUESTIONAIRE
To improve the quality of our service, we would be grateful if you’d complete the following questionnaire.
Name: __________ Nationality: __________ Room Number: _________
Deck-in Date _____________________ Deck-out Date ________________________
Did you receive polite and efficient service when you arrived? Yes
Are you satisfied with the room service of our hotel? _________
What’s your opinion of our health facilities? Good
Please give your impression of our restaurant service. _________
Have you any other comments to help us make your stay more enjoyable?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Baiyun Hotel
General Manager
參考范文：
QUESTIONAIRE
To improve the quality of our service, we would be grateful if you’d complete the following questionnaire.
Name: Wang Ming Nationality: Chinese Room Number: 3002
Deck-in Date June 10th, 2005 Deck-out Date June 20th, 2005
Did you receive polite and efficient service when you arrived? Yes
Are you satisfied with the room service of our hotel? Yes
What’s your opinion of our health facilities? Good
Please give your impression of our restaurant service. Good
Have you any other comments to help us make your stay more enjoyable?
I am satisfied with the overall management and services of the restaurant.
Nevertheless, there are two suggestions for you. First, as your restaurant is by the sea, the traveling is not quite convenient and commercial facilities are very limited. Therefore, I would appreciate if you could offer free shuttle buses to the customers every day. With the buses the guests on holiday can go downtown for shopping more convenient. Secondly, I hope the restaurant can contact the related company to provide the customers with car rental service.
Baiyun Hotel
General Manager