1.Customer complaints 客戶(hù)投訴
A: We had a lot of customer complaints on our products. What should we do?
B: We need to investigate the cases, and find the root of the cause.
A：有很多客戶(hù)投訴我們的產(chǎn)品，我們?cè)撛趺崔k？
B：我們要調(diào)查一下情況，找出根本原因。
2.Formal complaints 正式投訴
A: Today, our customer sent a letter of formal complaints to our General Manager.
B: Really? It's getting very serious. We got to take care of it soon.
A：今天，我們的客戶(hù)給總經(jīng)理發(fā)了一封正式的投訴信。
B：真的嗎？問(wèn)題嚴(yán)重了，我們得盡快解決這個(gè)問(wèn)題。
3.Public relations 公共關(guān)系
A: Who takes care of complains in our company?
B: Public Relations Department.
A：誰(shuí)來(lái)負(fù)責(zé)我們公司的投訴？
B：公共關(guān)系部。
4.Punishment 懲罰
A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
B: I learnt that in a hard way.
A：如果你不讓你的客戶(hù)滿(mǎn)意，他們會(huì)記在心里，通過(guò)不再買(mǎi)你的東西來(lái)懲罰你。
B：我有過(guò)慘痛的經(jīng)驗(yàn)教訓(xùn)。
5.Survey of satisfaction 滿(mǎn)意度調(diào)查
A: Do we have a survey of satisfaction?
B: No. We rely on J.D Power reports.
A：我們有滿(mǎn)意度調(diào)查嗎？
B：沒(méi)有，我們依靠J.D Power調(diào)查報(bào)告。
Note: J.D Power is a company who does evaluation quality on cars and auto systems.
注：J.D Power是一個(gè)評(píng)估汽車(chē)和汽車(chē)系統(tǒng)質(zhì)量的公司。
A: We had a lot of customer complaints on our products. What should we do?
B: We need to investigate the cases, and find the root of the cause.
A：有很多客戶(hù)投訴我們的產(chǎn)品，我們?cè)撛趺崔k？
B：我們要調(diào)查一下情況，找出根本原因。
2.Formal complaints 正式投訴
A: Today, our customer sent a letter of formal complaints to our General Manager.
B: Really? It's getting very serious. We got to take care of it soon.
A：今天，我們的客戶(hù)給總經(jīng)理發(fā)了一封正式的投訴信。
B：真的嗎？問(wèn)題嚴(yán)重了，我們得盡快解決這個(gè)問(wèn)題。
3.Public relations 公共關(guān)系
A: Who takes care of complains in our company?
B: Public Relations Department.
A：誰(shuí)來(lái)負(fù)責(zé)我們公司的投訴？
B：公共關(guān)系部。
4.Punishment 懲罰
A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
B: I learnt that in a hard way.
A：如果你不讓你的客戶(hù)滿(mǎn)意，他們會(huì)記在心里，通過(guò)不再買(mǎi)你的東西來(lái)懲罰你。
B：我有過(guò)慘痛的經(jīng)驗(yàn)教訓(xùn)。
5.Survey of satisfaction 滿(mǎn)意度調(diào)查
A: Do we have a survey of satisfaction?
B: No. We rely on J.D Power reports.
A：我們有滿(mǎn)意度調(diào)查嗎？
B：沒(méi)有，我們依靠J.D Power調(diào)查報(bào)告。
Note: J.D Power is a company who does evaluation quality on cars and auto systems.
注：J.D Power是一個(gè)評(píng)估汽車(chē)和汽車(chē)系統(tǒng)質(zhì)量的公司。