商務談判（1）
1.Customer satisfaction 客戶滿意度
A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.
B: The way is always to say "yes" to a customer, but the "yes" is conditional.
A：你們怎樣保證客戶滿意呢？有時他們會提一些不合理的要求。
B：關鍵是對客戶永遠說“是”，但這個“是”是有條件的。
2.Gain/loss of market share 得到/失去市場份額
A: Why did we lose so much of the market share?
B: The government put a control on the loans. People are not buying cars like a year ago.
A：我們?yōu)槭裁磿ミ@么多的市場份額？
B：政府對貸款實施了控制，人們不像一年前那樣愿意買車了。
3.Import/export 進口/出口
A: How could we import parts from China to reduce our costs?
B: Everyone is doing it. Why shouldn't we? There has to be a way for us.
A：我們怎么能從中國進口零件來降低成本呢？
B：大家都這樣做，我們?yōu)槭裁床粦撨@么做呢？一定有辦法。
4.Paid tooling 付費工裝
A: Are we going to pay for the tooling?
B: Yes. For this program, we will provide paid tooling.
A：你會付工裝費嗎？
B：是的，對這個項目我們會提供付費工裝。
5.Play games 敷衍搪塞
A: He was playing games with me.
B: We need to figure out how to nail him.
A：他是在敷衍我。
B：我們得想辦法控制住他。
商務談判（2）
1.Price Cut 降價
A: For this year, we want to start a new round of price cut.
B: We knew already, but just didn't konw how much you want to cut.
A：今年我們要開始新一輪的降價。
B：我們已經(jīng)知道了，但是不知道你們要減多少。
2.Recall 召回
A: Your problem has caused recalls of seventy thousand cars.
B: We are sorry about the problem. We have provided a solution to the issue.
A：你們的問題造成了七萬輛轎車的召回。
B：真的很抱歉，我們已經(jīng)提供了問題的解決辦法。
3.Request for support 要求支持
A: There was a request for support from our customer.
B: Well, what are you waiting for? Go and assign someone this job.
A：我們的客戶要求技術支持。
B：那你還等什么？快去把工作布置下去。
4.Supplier chain 供應商鏈
A: How are you going to develop the supplier chain?
B: We have some suppliers in line already. We have targets for the rest.
A：你要怎樣開發(fā)供應商鏈？
B：我們已經(jīng)有一些供應商了，對其他供應商，我們也有目標了。
5.Terms of payment 付款條款
A: Is there any chance to negotiate the terms of payment?
B: Anything is possible. You need to convince me that you are reasonable.
A：付款條款還有沒有再談談的可能？
B：沒有不可能的，但是你得說服我你是有道理的。
1.Customer satisfaction 客戶滿意度
A: How do you guarantee the customer satisfaction？Sometimes they have unreasonable requests.
B: The way is always to say "yes" to a customer, but the "yes" is conditional.
A：你們怎樣保證客戶滿意呢？有時他們會提一些不合理的要求。
B：關鍵是對客戶永遠說“是”，但這個“是”是有條件的。
2.Gain/loss of market share 得到/失去市場份額
A: Why did we lose so much of the market share?
B: The government put a control on the loans. People are not buying cars like a year ago.
A：我們?yōu)槭裁磿ミ@么多的市場份額？
B：政府對貸款實施了控制，人們不像一年前那樣愿意買車了。
3.Import/export 進口/出口
A: How could we import parts from China to reduce our costs?
B: Everyone is doing it. Why shouldn't we? There has to be a way for us.
A：我們怎么能從中國進口零件來降低成本呢？
B：大家都這樣做，我們?yōu)槭裁床粦撨@么做呢？一定有辦法。
4.Paid tooling 付費工裝
A: Are we going to pay for the tooling?
B: Yes. For this program, we will provide paid tooling.
A：你會付工裝費嗎？
B：是的，對這個項目我們會提供付費工裝。
5.Play games 敷衍搪塞
A: He was playing games with me.
B: We need to figure out how to nail him.
A：他是在敷衍我。
B：我們得想辦法控制住他。
商務談判（2）
1.Price Cut 降價
A: For this year, we want to start a new round of price cut.
B: We knew already, but just didn't konw how much you want to cut.
A：今年我們要開始新一輪的降價。
B：我們已經(jīng)知道了，但是不知道你們要減多少。
2.Recall 召回
A: Your problem has caused recalls of seventy thousand cars.
B: We are sorry about the problem. We have provided a solution to the issue.
A：你們的問題造成了七萬輛轎車的召回。
B：真的很抱歉，我們已經(jīng)提供了問題的解決辦法。
3.Request for support 要求支持
A: There was a request for support from our customer.
B: Well, what are you waiting for? Go and assign someone this job.
A：我們的客戶要求技術支持。
B：那你還等什么？快去把工作布置下去。
4.Supplier chain 供應商鏈
A: How are you going to develop the supplier chain?
B: We have some suppliers in line already. We have targets for the rest.
A：你要怎樣開發(fā)供應商鏈？
B：我們已經(jīng)有一些供應商了，對其他供應商，我們也有目標了。
5.Terms of payment 付款條款
A: Is there any chance to negotiate the terms of payment?
B: Anything is possible. You need to convince me that you are reasonable.
A：付款條款還有沒有再談談的可能？
B：沒有不可能的，但是你得說服我你是有道理的。