商務(wù)英語電話的用語

英：
    ● (Receptionist/Assistant))
    ► (Caller)
    Guidelines for external calls to the company receptionist
    ● Use a positive salutation.
     (example: Good morning,)
    ● Identify your company and yourself.
     (example: ABC Incorporated, Marie speaking.)
    ● Give a standard offer of service.
     (example: May I help you?)
    ► Wait for the caller to identify herself/himself and to state
     her/his purpose.
     (example: Hi, this is Sarah. I’d like to talk to Mr. Long)
    ● Give an appropriate response.
     (example: Just a moment, please. I’ll transfer your call)
    Guidelines for external calls to an administrative assistant
    ● Use a positive salutation.
     (example: Good morning,)
    ● Identify your superior and yourself.
     (example: Mr. Long’s office, Helen speaking.)
    ► Wait for the caller to identify herself/himself and to state
     her/his purpose.
     (example: Good morning, Helen. This is Sarah. Can I
     speak to Mr. Long, he’s expecting my call?)
    ● Give an appropriate response.
     (example: Just a moment, please, while I put you
     through.)
    Guidelines for internal calls to a departmental secretary/receptionist
    ● Use a positive salutation.
     (example: Good morning,)
    ● Identify your department and yourself.
     (example: Marketing Dept. This is Lucy.)
    ► Wait for the caller to identify herself/himself and to state
     her/his purpose.
     (example: Hi, Lucy. How are you doing? Is Jack around?)
    ● Give an appropriate response.
     (example: Sorry, he just stepped out.)
    ► Possible return response.
     (example: OK, I’ll call back later.)