第一課： 接受電話預(yù)定房間
Lesson 1: Taking a reservation over the phone.
在第一部分中，您要學(xué)習(xí)如何通過向客人做自我介紹及如何用英語
表達“早晨好”、“下午好”和“晚上好”這樣的詞語，您還要學(xué)
習(xí)如何表達日期及英語字母的國際無線電標準拼讀方式。另外在這
一課中您還可以學(xué)習(xí)及練習(xí)如何正確地稱呼客人和“是”這個詞匯
的正式用法。
在這一部分的對話，您要學(xué)習(xí)如何接受電話預(yù)定房間，請聽酒店前
臺接待員利奧是如何
Leo: Hi, I’m Leo
接受杰克偉博中年但是未婚的女兒蒙納
Mona: Hi, I’m Mona White
及蒙納的父親杰克偉博
Page 2 of 9
Jack: Hi, I’m Jack Webber.
的房間預(yù)定
現(xiàn)在讓我們聽接受電話預(yù)定房間的對話
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
Mona: That’s right.
Leo: Just a minute please.
我們一起來聽聽利奧是怎么接聽電話的
Listen to Leo’s greeting with translation..
利奧： 早晨好，這里是廣場酒店，我是利奧
Leo: Plaza Hotel, good morning. Leo speaking.
在英語中，在中午十二點之前我們問候?qū)Ψ綍r都可以說GOOD
MORNING, 而在中午十二點之后到天黑之前我們都可以說GOOD
AFTERNOON, 而在天黑之后到午夜十二點之前這段時間內(nèi)，我們就要
說GOOD EVENING 了，請注意，您絕不可以把GOOD NIGHT 當作問
候語來使用，因為這個詞組是人們在晚間表達再見的一種說法。
Good morning
Good afternoon
Good evening
我們一起來聽聽利奧是怎么說的
利奧： 早晨好，這里是廣場酒店，我是利奧
Leo: Plaza Hotel, good morning. Leo speaking.
在接聽電話時，英語中比較正式地說明自己姓名的方式是在
自己的姓名之后加上“SPEAKING”這個詞，
Leo: Leo speaking
Mona: Mona speaking
Jack: Jack Webber speaking
現(xiàn)在請看新的一段對話，我會將這段對話翻譯成漢語
蒙納： 您能告訴我每個房間每晚的收費是多少嗎？
Mona: Could you tell me the cost of a single room per night?
利奧： 沒有問題，每個房間每晚的收費是一百二十美元。
Leo: Certainly. A single room is $120 dollars American, per night.
利奧： 沒有問題
Leo: Certainly.
在這里， CERTAINLY 是YES 的另外一種比較正式的說法
在稱呼男性客人時，我們要在他的姓前面加上SIR 或者MR.而在稱
呼女性客人時則要在她的姓前面加上MADAM 或者MS. sir.
Certainly, Mr Webber.
Certainly, madam.
Certainly, Ms White.
利奧： 您要什么時候入?。?BR> Leo: And when would you like the rooms?
蒙納： 入住時間九月二十五日，離店時間為九月二十八日。
Mona: From the 25th to the 28th of September.
利奧： 入住時間九月二十五日，離店時間是二十八日，您一共
住三天，對嗎？
Leo: Arriving on the 25th of September and leaving on the 28th?
Three nights?
蒙納： 正確
Mona: That’s right.
利奧： 請稍后
Leo: Just a minute please.
在表達月和日的時候，我們是這樣說的：THE SECOND OF JULY 或者
JULY SECOND
The second of July
July second
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly.
A single room is 120 dollars American, per night.
Mona: Fine.
Page 5 of 9
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th?
Leo: Three nights?
Mona: That’s right.
Leo: Just a minute please.
.
第一課： 接受電話預(yù)定房間
Lesson 1: Taking a reservation over the phone.
請注意收聽新的一段對話的生詞與表達方式
Leo: Just a minute please.
Yes, we have rooms available then. You require two single
rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father’s name, Ms White?
Mona： Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
利奧： 請稍候
Leo: Just a minute please.
利奧： 噢，這段時間有房間，您需要兩個單人房間對嗎？
Leo: Yes, we have rooms available then. You require two single
rooms?
蒙納： 對，謝謝
Mona: Yes, thank you.
利奧： 請問您的姓名？
Leo: Can I have your name please?
蒙納： 我的名字是蒙納懷特
Mona: My name is Mona White.
利奧： 懷特女士，您父親的姓名是……？
Leo: And your father’s name, Ms White?
我們再一起來學(xué)習(xí)一些稱呼他人頭銜的用法。如果一個人介紹他自
己是醫(yī)生“DOCTOR”或者教授“PROFESSOR”，那么你就可以在稱呼
他們時在他們的姓名前面使用這些頭銜，而不必稱呼他們?yōu)橄壬?BR> 女士或者小姐。
另外，如果一個已婚婦女改用了夫姓，那么也許她會希望別人稱她
為某某太太，而不是“MS”，小姐。請看以下的示范
Certainly, Mr Webber.
Certainly, Doctor Brown.
Certainly, Ms White.
Certainly, Professor Black.
Certainly, Mrs Green.
請繼續(xù)聽這段對話和漢語翻譯
蒙納： 杰克偉博
Mona: Jack Webber.
利奧： 請告訴我如何拼寫您父親的姓好嗎？
Leo: Could you spell the surname please?
蒙納： 沒有問題，拼法是W，E，兩個B，E，R。
Mona: Sure. W-E-double B-E-R.
利奧： 是兩個P，也就是PAPA 的第一個字母嗎？
Leo: Double-P for Papa?
蒙納： 不對，是兩個B，也就是BRAVO 的第一個字母
Mona: No, double B for Bravo
在英語中有些字母的發(fā)音非常接近，例如P，B，F(xiàn) 和S，特別是在
電話通話中更是如此。所以掌握如何使用英語字母的國際無線電標
準拼法是非常有益處的。
A for Alfa.
B for Bravo.
C for Charlie.
D for Delta.
E for Echo.
F for Foxtrot.
G for Golf.
H for Hotel.
I for India.
J for Juliet.
K for Kilo.
L for Lima.
M for Mike.
N for November.
O for Oscar.
Page 8 of 9
P for Papa.
Q for Quebec.
R for Romeo.
S for Sierra.
T for Tango.
U for Unifomp3.
V for Victor.
W for Whiskey.
X for X-ray.
Y for Yankee.
Z for Zulu.
Leo: Just a minute please.
Yes, we have rooms available then.
You require two single rooms?
Mona: Yes, thank you
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father’s name, Ms White?
Mona: Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
Page 9 of 9
結(jié)束這一課之前請再看一遍下面的這些短語，希望它們有助于您記
住我們今天所學(xué)的一些內(nèi)容
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.
各位朋友，我們這一講的內(nèi)容到這里就結(jié)束了，在第二講我們
要繼續(xù)學(xué)習(xí)“接受電話預(yù)定房間”。
Lesson 1: Taking a reservation over the phone.
在第一部分中，您要學(xué)習(xí)如何通過向客人做自我介紹及如何用英語
表達“早晨好”、“下午好”和“晚上好”這樣的詞語，您還要學(xué)
習(xí)如何表達日期及英語字母的國際無線電標準拼讀方式。另外在這
一課中您還可以學(xué)習(xí)及練習(xí)如何正確地稱呼客人和“是”這個詞匯
的正式用法。
在這一部分的對話，您要學(xué)習(xí)如何接受電話預(yù)定房間，請聽酒店前
臺接待員利奧是如何
Leo: Hi, I’m Leo
接受杰克偉博中年但是未婚的女兒蒙納
Mona: Hi, I’m Mona White
及蒙納的父親杰克偉博
Page 2 of 9
Jack: Hi, I’m Jack Webber.
的房間預(yù)定
現(xiàn)在讓我們聽接受電話預(yù)定房間的對話
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly. A single room is 120 dollars American, per night.
Mona: Fine.
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th? Three
nights?
Mona: That’s right.
Leo: Just a minute please.
我們一起來聽聽利奧是怎么接聽電話的
Listen to Leo’s greeting with translation..
利奧： 早晨好，這里是廣場酒店，我是利奧
Leo: Plaza Hotel, good morning. Leo speaking.
在英語中，在中午十二點之前我們問候?qū)Ψ綍r都可以說GOOD
MORNING, 而在中午十二點之后到天黑之前我們都可以說GOOD
AFTERNOON, 而在天黑之后到午夜十二點之前這段時間內(nèi)，我們就要
說GOOD EVENING 了，請注意，您絕不可以把GOOD NIGHT 當作問
候語來使用，因為這個詞組是人們在晚間表達再見的一種說法。
Good morning
Good afternoon
Good evening
我們一起來聽聽利奧是怎么說的
利奧： 早晨好，這里是廣場酒店，我是利奧
Leo: Plaza Hotel, good morning. Leo speaking.
在接聽電話時，英語中比較正式地說明自己姓名的方式是在
自己的姓名之后加上“SPEAKING”這個詞，
Leo: Leo speaking
Mona: Mona speaking
Jack: Jack Webber speaking
現(xiàn)在請看新的一段對話，我會將這段對話翻譯成漢語
蒙納： 您能告訴我每個房間每晚的收費是多少嗎？
Mona: Could you tell me the cost of a single room per night?
利奧： 沒有問題，每個房間每晚的收費是一百二十美元。
Leo: Certainly. A single room is $120 dollars American, per night.
利奧： 沒有問題
Leo: Certainly.
在這里， CERTAINLY 是YES 的另外一種比較正式的說法
在稱呼男性客人時，我們要在他的姓前面加上SIR 或者MR.而在稱
呼女性客人時則要在她的姓前面加上MADAM 或者MS. sir.
Certainly, Mr Webber.
Certainly, madam.
Certainly, Ms White.
利奧： 您要什么時候入?。?BR> Leo: And when would you like the rooms?
蒙納： 入住時間九月二十五日，離店時間為九月二十八日。
Mona: From the 25th to the 28th of September.
利奧： 入住時間九月二十五日，離店時間是二十八日，您一共
住三天，對嗎？
Leo: Arriving on the 25th of September and leaving on the 28th?
Three nights?
蒙納： 正確
Mona: That’s right.
利奧： 請稍后
Leo: Just a minute please.
在表達月和日的時候，我們是這樣說的：THE SECOND OF JULY 或者
JULY SECOND
The second of July
July second
Leo: Plaza Hotel, good morning. Leo speaking.
Mona: Ah yes, I’d like to book two rooms for myself and my father.
Could you tell me the cost of a single room per night?
Leo: Certainly.
A single room is 120 dollars American, per night.
Mona: Fine.
Page 5 of 9
Leo: And when would you like the rooms?
Mona: From the 25th to the 28th of September.
Leo: Arriving the 25th of September and leaving on the 28th?
Leo: Three nights?
Mona: That’s right.
Leo: Just a minute please.
.
第一課： 接受電話預(yù)定房間
Lesson 1: Taking a reservation over the phone.
請注意收聽新的一段對話的生詞與表達方式
Leo: Just a minute please.
Yes, we have rooms available then. You require two single
rooms?
Mona: Yes, thank you.
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father’s name, Ms White?
Mona： Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
利奧： 請稍候
Leo: Just a minute please.
利奧： 噢，這段時間有房間，您需要兩個單人房間對嗎？
Leo: Yes, we have rooms available then. You require two single
rooms?
蒙納： 對，謝謝
Mona: Yes, thank you.
利奧： 請問您的姓名？
Leo: Can I have your name please?
蒙納： 我的名字是蒙納懷特
Mona: My name is Mona White.
利奧： 懷特女士，您父親的姓名是……？
Leo: And your father’s name, Ms White?
我們再一起來學(xué)習(xí)一些稱呼他人頭銜的用法。如果一個人介紹他自
己是醫(yī)生“DOCTOR”或者教授“PROFESSOR”，那么你就可以在稱呼
他們時在他們的姓名前面使用這些頭銜，而不必稱呼他們?yōu)橄壬?BR> 女士或者小姐。
另外，如果一個已婚婦女改用了夫姓，那么也許她會希望別人稱她
為某某太太，而不是“MS”，小姐。請看以下的示范
Certainly, Mr Webber.
Certainly, Doctor Brown.
Certainly, Ms White.
Certainly, Professor Black.
Certainly, Mrs Green.
請繼續(xù)聽這段對話和漢語翻譯
蒙納： 杰克偉博
Mona: Jack Webber.
利奧： 請告訴我如何拼寫您父親的姓好嗎？
Leo: Could you spell the surname please?
蒙納： 沒有問題，拼法是W，E，兩個B，E，R。
Mona: Sure. W-E-double B-E-R.
利奧： 是兩個P，也就是PAPA 的第一個字母嗎？
Leo: Double-P for Papa?
蒙納： 不對，是兩個B，也就是BRAVO 的第一個字母
Mona: No, double B for Bravo
在英語中有些字母的發(fā)音非常接近，例如P，B，F(xiàn) 和S，特別是在
電話通話中更是如此。所以掌握如何使用英語字母的國際無線電標
準拼法是非常有益處的。
A for Alfa.
B for Bravo.
C for Charlie.
D for Delta.
E for Echo.
F for Foxtrot.
G for Golf.
H for Hotel.
I for India.
J for Juliet.
K for Kilo.
L for Lima.
M for Mike.
N for November.
O for Oscar.
Page 8 of 9
P for Papa.
Q for Quebec.
R for Romeo.
S for Sierra.
T for Tango.
U for Unifomp3.
V for Victor.
W for Whiskey.
X for X-ray.
Y for Yankee.
Z for Zulu.
Leo: Just a minute please.
Yes, we have rooms available then.
You require two single rooms?
Mona: Yes, thank you
Leo: Can I have your name please?
Mona: My name is Mona White.
Leo. And your father’s name, Ms White?
Mona: Jack Webber.
Leo: Could you spell the surname please?
Mona: Sure. W-E-double B-E-R.
Leo: Double P for Papa?
Mona: No, double B for Bravo
Page 9 of 9
結(jié)束這一課之前請再看一遍下面的這些短語，希望它們有助于您記
住我們今天所學(xué)的一些內(nèi)容
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.
Would you like two nights
or would you like three?
Certainly
Certainly
Just a minute please.
各位朋友，我們這一講的內(nèi)容到這里就結(jié)束了，在第二講我們
要繼續(xù)學(xué)習(xí)“接受電話預(yù)定房間”。