The answer to yesterday's quiz point is this. When Gary said, 'I did a test last week, but they never tell the result,' he should have said： 'I did a test last week, but they haven't told me the result.' This is the way we talk about things that have or haven't happened in the time leading up to the present.
It's a busy day at the HotDotCom office and the phone is ringing……
Gary： Hotdog. Hello？ Hello？
But the person on the phone hangs up. Later the phone rings again.
Gary： Hotdogcom. Ah！
The same thing happens again. After a while, the phone rings again.
Gary： Hotdog. （pause） （puzzled） Funny！
Jane： What's funny？
Gary： They just hang down the phone.
Jane： What do you mean？
Jaya： He means they keep hanging up.
Gary： Ya！ So much time already. Why people don't talk one？
Jaya： Could be a prank caller.
Jane： Maybe.
Gary： Hotdogcom. （pause） Yes. （pause） Yes. Who is it？ （pause） I would put you through.
Jaya： That seemed to work.
Jane： （sceptical） Just！
The phone rings again.
Gary： Hotdogcom （pause） Ah！ Again.
Jane： （realizing） I know！ They think we're selling food.
Gary： What？
Jane： Say the name of the company.
Gary： Hotdogcom.
Jane： Again.
Gary： Hotdogcom.
Jaya： Aaaah！ I think I see. You are saying Hotdog.
Gary： No I'm not.
Jane： Yes, you are. Say it again.
Gary： Hotdogcom. （Realizing） Aaaah！ Funny.
Jane： Maybe it is funny - but we are losing customers. You have to be careful. Especially on the phone.
Jaya： Try saying： 'Hello. HotDotCom. How can I help？'
Gary： Hello. HotDotCom. How can I help？
Jane： Great！ Can you say that every time you answer the phone from now on？
Gary： I try. （sighs） Too much things to remember to speak good English！
Narrator： Speaking on the phone is harder than speaking face-to-face because…… well, you can't see the other person's face or the surroundings to give you extra information. You have to be precise. There were one or two other mistakes, too.
Replay……
Gary： Ya！ So much time already！
Narrator： 'Many' is used with things that you can count, like dogs, chairs and computers. With things you can't count we use 'much'. For example water, hair and sadness. If Gary had said……
Gary： It's happened so many times！
Narrator： ……h(huán)e would have been right. And instead of……
Replay……
Gary： Too much things to remember to speak good English.
Narrator： He could have said……
Gary： Too many things to remember to speak good English.
Narrator： Be careful, though, because we normally use 'much' and 'many' with negative statements, or with 'so' and 'too' in positive statements. In other positive statements we use 'a lot of', so Gary could also have said……
Gary： There are a lot of things to remember to speak good English.
Narrator： And what about this？
Replay……
Gary： They just hang down the phone.
Jane： What do you mean？
Jaya： He means they keep hanging up.
Narrator： We should say, 'Hang up.'
There was one more mistake. Can you find it？ That's it for today, then. Don't forget to phone in tomorrow.
It's a busy day at the HotDotCom office and the phone is ringing……
Gary： Hotdog. Hello？ Hello？
But the person on the phone hangs up. Later the phone rings again.
Gary： Hotdogcom. Ah！
The same thing happens again. After a while, the phone rings again.
Gary： Hotdog. （pause） （puzzled） Funny！
Jane： What's funny？
Gary： They just hang down the phone.
Jane： What do you mean？
Jaya： He means they keep hanging up.
Gary： Ya！ So much time already. Why people don't talk one？
Jaya： Could be a prank caller.
Jane： Maybe.
Gary： Hotdogcom. （pause） Yes. （pause） Yes. Who is it？ （pause） I would put you through.
Jaya： That seemed to work.
Jane： （sceptical） Just！
The phone rings again.
Gary： Hotdogcom （pause） Ah！ Again.
Jane： （realizing） I know！ They think we're selling food.
Gary： What？
Jane： Say the name of the company.
Gary： Hotdogcom.
Jane： Again.
Gary： Hotdogcom.
Jaya： Aaaah！ I think I see. You are saying Hotdog.
Gary： No I'm not.
Jane： Yes, you are. Say it again.
Gary： Hotdogcom. （Realizing） Aaaah！ Funny.
Jane： Maybe it is funny - but we are losing customers. You have to be careful. Especially on the phone.
Jaya： Try saying： 'Hello. HotDotCom. How can I help？'
Gary： Hello. HotDotCom. How can I help？
Jane： Great！ Can you say that every time you answer the phone from now on？
Gary： I try. （sighs） Too much things to remember to speak good English！
Narrator： Speaking on the phone is harder than speaking face-to-face because…… well, you can't see the other person's face or the surroundings to give you extra information. You have to be precise. There were one or two other mistakes, too.
Replay……
Gary： Ya！ So much time already！
Narrator： 'Many' is used with things that you can count, like dogs, chairs and computers. With things you can't count we use 'much'. For example water, hair and sadness. If Gary had said……
Gary： It's happened so many times！
Narrator： ……h(huán)e would have been right. And instead of……
Replay……
Gary： Too much things to remember to speak good English.
Narrator： He could have said……
Gary： Too many things to remember to speak good English.
Narrator： Be careful, though, because we normally use 'much' and 'many' with negative statements, or with 'so' and 'too' in positive statements. In other positive statements we use 'a lot of', so Gary could also have said……
Gary： There are a lot of things to remember to speak good English.
Narrator： And what about this？
Replay……
Gary： They just hang down the phone.
Jane： What do you mean？
Jaya： He means they keep hanging up.
Narrator： We should say, 'Hang up.'
There was one more mistake. Can you find it？ That's it for today, then. Don't forget to phone in tomorrow.