In the (29)….., I regret the disappointment you were (30)….. As a gesture of goodwill, I have pleasure in refunding the (31)….. of the chocolates and enclose a gift voucher that you can (32)….. in our Basingstoke branch.
Thank you for bringing this matter to our (33)… . I hope any further purchases you may (34)….. at our stores will be up to our (35)…..high standards.
Yours sincerely
A N Ferguson
A N Ferguson
Customer Relations
Example:A faulty B wrong C incorrect D inadequate
21 A know B distinguish C understand D recognize
22 A packaging B layer C parcel D envelope
23 A point B fact C honesty D detail
24 A worth B goodness C quality D grade
25 A Meet B supply C present D give
26 A straight B pure C immediate D clear
27 A prevent B avoid C forbid D contain
28 A followed B admitted C confirmed D engaged
29 A while B meantime C period D space
30 A brought B caused C effected D produced
31 A cost B money C amount D bill
32 A employ B operate C apply D use
33 A view B attention C sight D regard
34 A move B have C make D do
35 A ordinary B usual C common D natural
講評(píng)：這道題的題目是一封道歉信，大家可以再復(fù)習(xí)一下道歉信的寫法。
C A B C D D A A B B A D B C B
merchandise noun [uncountable] formal goods that are being sold 出售的商品
A range of official Disney merchandise was on sale. 一系列官方認(rèn)可的迪斯尼商品在出售。
They inspected the merchandise carefully. 他們仔細(xì)地檢查了商品。
satisfaction noun
[uncountable and countable] a feeling of happiness or pleasure because you have achieved something or got what you wanted 滿意
ￚ反義詞 dissatisfaction
She got great satisfaction from helping people to learn.
Do you feel a sense of satisfaction at the end of the working day?
'I've passed all my exams', he announced with satisfaction.
At least he had the satisfaction of knowing that he was right.
Finance officials expressed satisfaction with the recovery of the dollar.
I didn't want to give him the satisfaction of seeing how upset I was.
people who enjoy reasonably high job satisfaction
refund noun [countable]
1 an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for 退還的金額
They refused to give me a refund. 他們拒絕退我錢。
Return your purchase within 14 days for a full refund. 如果產(chǎn)品不滿意，請(qǐng)?jiān)谫徺I商品14日之內(nèi)退還，可以獲得全額退還。
You should go down there and demand a refund. 你可以去那里去要他們退你錢。
refund verb [transitive]
to give someone their money back, especially because they are not satisfied with the goods or services they have paid for 退還，歸還
I took the radio back, and they refunded my money. 我把收音機(jī)拿回去，他們把錢退給我
1. Self-study Exercises 4.
2.
l You are responsible for planning the magazine advertising of your company’s new product, which is a polish car. You have just received the letter below from the magazine that you are going to advertise with. You have also received a memo from your Marketing Manager about the advertising campaign.
l Write a letter of 120-140 words to Mr. Ellwood at the magazine, telling him about the changes to the advertisement booking, and asking him for and other information that you require..
l Do not include addresses.
Thank you for bringing this matter to our (33)… . I hope any further purchases you may (34)….. at our stores will be up to our (35)…..high standards.
Yours sincerely
A N Ferguson
A N Ferguson
Customer Relations
Example:A faulty B wrong C incorrect D inadequate
21 A know B distinguish C understand D recognize
22 A packaging B layer C parcel D envelope
23 A point B fact C honesty D detail
24 A worth B goodness C quality D grade
25 A Meet B supply C present D give
26 A straight B pure C immediate D clear
27 A prevent B avoid C forbid D contain
28 A followed B admitted C confirmed D engaged
29 A while B meantime C period D space
30 A brought B caused C effected D produced
31 A cost B money C amount D bill
32 A employ B operate C apply D use
33 A view B attention C sight D regard
34 A move B have C make D do
35 A ordinary B usual C common D natural
講評(píng)：這道題的題目是一封道歉信，大家可以再復(fù)習(xí)一下道歉信的寫法。
C A B C D D A A B B A D B C B
merchandise noun [uncountable] formal goods that are being sold 出售的商品
A range of official Disney merchandise was on sale. 一系列官方認(rèn)可的迪斯尼商品在出售。
They inspected the merchandise carefully. 他們仔細(xì)地檢查了商品。
satisfaction noun
[uncountable and countable] a feeling of happiness or pleasure because you have achieved something or got what you wanted 滿意
ￚ反義詞 dissatisfaction
She got great satisfaction from helping people to learn.
Do you feel a sense of satisfaction at the end of the working day?
'I've passed all my exams', he announced with satisfaction.
At least he had the satisfaction of knowing that he was right.
Finance officials expressed satisfaction with the recovery of the dollar.
I didn't want to give him the satisfaction of seeing how upset I was.
people who enjoy reasonably high job satisfaction
refund noun [countable]
1 an amount of money that is given back to you if you are not satisfied with the goods or services that you have paid for 退還的金額
They refused to give me a refund. 他們拒絕退我錢。
Return your purchase within 14 days for a full refund. 如果產(chǎn)品不滿意，請(qǐng)?jiān)谫徺I商品14日之內(nèi)退還，可以獲得全額退還。
You should go down there and demand a refund. 你可以去那里去要他們退你錢。
refund verb [transitive]
to give someone their money back, especially because they are not satisfied with the goods or services they have paid for 退還，歸還
I took the radio back, and they refunded my money. 我把收音機(jī)拿回去，他們把錢退給我
1. Self-study Exercises 4.
2.
l You are responsible for planning the magazine advertising of your company’s new product, which is a polish car. You have just received the letter below from the magazine that you are going to advertise with. You have also received a memo from your Marketing Manager about the advertising campaign.
l Write a letter of 120-140 words to Mr. Ellwood at the magazine, telling him about the changes to the advertisement booking, and asking him for and other information that you require..
l Do not include addresses.