1．An informal communication network on a project or within an organization is created through:
A．Free upward flow
B．Free horizontal flow
C．Unrestricted communication flow
D．The project manager’s ability to make use of his/her unofficial relationships with stakeholders 在項目或一個組織內(nèi)部建立一個非正式的溝通網(wǎng)絡(luò)是通過:
A．向上自由流
B．水平自由流
C．不受限制的交流
D．項目經(jīng)理利用其與項目利害相關(guān)者的非正式的關(guān)系的能力
2．For every project situation, several methods usually exist for effective communication to take place．Which of the following is least likely to be used for explaining to the team the project planning guidelines?
A．Project office memo
B．Project office directive
C．Project team meeting
D．Formal report
對于每個項目情形通常有幾種有效的溝通方法可以進(jìn)行在向團(tuán)隊解釋項目計劃編制指導(dǎo)方針時,下列哪一項最不可能被運用?
A．項目辦公室備忘錄
B．項目辦公室指示
C．項目團(tuán)隊會議
D．正式的報告
3．A project manager, who is trying to communicate accurately to the team, should understand and use:
A．A language appropriate to the needs of the stakeholders
B．The language of the project manager
C．Non-verbal methods
D．Written memos
A 項目經(jīng)理正在嘗試與團(tuán)隊進(jìn)行準(zhǔn)確的溝通,應(yīng)該了解并使用:
A．符合項目利害相關(guān)者需要的適當(dāng)?shù)恼Z言
B．項目經(jīng)理的語言
C．非言語方式
D．書面?zhèn)渫?BR> 4．The project proceeded successfully until the customer asked for additional work not included in the contract．At that point the project team began to make changes to the specifications, delivery date, and schedule．What communication device should the project manager have demanded before any work was modified?
A．Meeting with the sponsor
B．Formal, written correspondence with the customer
C．Memo from the customer
D．Memo to the customer
正當(dāng)項目順利進(jìn)行時,客戶突然要求做沒有包括在合同中的額外的工作這時項目團(tuán)隊開始對規(guī)格, 交貨日期和進(jìn)度來作些變更在調(diào)整進(jìn)行任何工作之前, 項目經(jīng)理應(yīng)該需要獲得什么溝通工具?
A．與業(yè)主的會議
B．與客戶的正式的書面溝通
C．來自客戶的備忘錄
D．發(fā)給客戶的備忘錄
5．Project managers who are available to answer questions, provide guidance when needed, and generally do not interfere with day-to-day activities have a(n) ____________ managerial and communicating style．
A．Autocratic
B．Conciliatory
C．Facilitative
D．Judicial
項目經(jīng)理能隨時回答問題,若需要時提供指導(dǎo),并且通常不干預(yù)日常的活動,其是_______ 管理的和溝通風(fēng)格
A．專制式
B．安撫式
C．促進(jìn)式
D．法制式
6．If a project manager emphasizes those areas where he is in agreement with the functional manager and down plays other conflicts, the project manager can be said to be using which of the following to address the conflict:
A．Withdrawal
B．Smoothing
C．Compromising
D．Confrontation
如果一個項目經(jīng)理強(qiáng)調(diào)與職能經(jīng)理一致的方面,淡化其它沖突,則說明項目經(jīng)理運用了下列哪一方式來對待處理矛盾沖突:
A．回避
B．協(xié)商處理
C．妥協(xié)處理
D．正面對抗
7．The degree to which project team members can successfully communicate with the project manager depends primarily upon:
A．How effectively the project manager establishes relationships with the team
B．The project manager ’s level in the organizational hierarchy
C．The size and nature of the project
D．The project manager ’s salary and age
項目團(tuán)隊成員能與項目經(jīng)理成功溝通的程度主要地取決于:
A．項目經(jīng)理如何有效地與團(tuán)隊建立關(guān)系
B．項目經(jīng)理在組織層級中的地位
C．項目的規(guī)模和性質(zhì)
D．項目經(jīng)理的薪水和年齡
8．Project communication management is best described as conducting or supervising _________．
A．The way we listen
B．The way we speak
C．The way we feel
D．The exchange of project information
項目溝通管理可以最適當(dāng)?shù)孛枋鰹橐龑?dǎo)或監(jiān)督 _________．
A．我們傾聽的方式
B．我們說的方式
C．我們感覺的方式
D．項目信息的交換
9．If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume that:
A．The message was understood
B．The message was not understood
C．The message may or not have been understood
D．The information was not appropriate
如果一個項目經(jīng)理向下屬傳達(dá)了一個口述的信息, 并且下屬沒有說話就離開走了項目經(jīng)理應(yīng)該假定:
A．信息被理解了
B．信息沒被理解
C．信息可能被理解
D．信息不適當(dāng)
10．The project manager who allows and supports group discussions and decision-making is called a (n) _______ manager．
A．Autocratic
B．Ethical
C．Conciliatory
D．Delegating
允許并且?guī)椭С謭F(tuán)隊進(jìn)行討論和決策的項目經(jīng)理人被稱為_______經(jīng)理
A．專制式
B．倫理式
C．安撫式
D．授權(quán)式
11．Team meetings are intended to allow information giving, receiving, and listening to take place．In order to ensure that team meetings are effective, the project manager would:
A．Insist on a very tight agenda with no deviation
B．Be ready to confront an overly verbal member
C．Assign roles and responsibilities before decision-making
D．Never agree on follow-up or accountability dates
團(tuán)隊會議想要進(jìn)行信息的發(fā)出接收,和傾聽為了確保團(tuán)隊會議有效, 項目經(jīng)理會:
A．堅持非常緊湊的無偏差的議程
B．準(zhǔn)備好應(yīng)付處理講話過多的成員
C．在決策之前安排好角色和責(zé)任
D．不遵守進(jìn)度控制或責(zé)任日期
12．The major reason why a project manager should use written instead of oral communication is:
A．Documentation
B．Feedback
C．Cost
D．Barrier elimination
項目經(jīng)理應(yīng)該使用書面的而不是口頭的溝通的主要理由是:
A．文件記錄
B．反饋
C．成本
D．消除障礙
13．How do the project manager and the project team select which communications technology to use to transfer information among project stakeholders?
A．They analyze the team member ’s experience and expertise B．They determine the critical path for the project
C．They don’t analyze the anticipated project environment
D．They determine if they are on track using earned value
項目經(jīng)理和項目團(tuán)隊如何以及選擇運用哪一溝通技術(shù),以便在項目利害相關(guān)者之間交流信息?
A．他們分析團(tuán)隊成員的經(jīng)驗和專長
B．他們決定項目的關(guān)鍵路線
C．他們不分析所預(yù)料到的項目環(huán)境
D．使用掙值分析, 他們決定是否進(jìn)展順利
14．To ensure effective project team communication, the message should be oriented to the ______．
A．Initiator
B．Receiver
C．Medium
D．Sponsor
為了確保項目團(tuán)隊有效的溝通, 信息應(yīng)該被導(dǎo)向到 ______．
A．始發(fā)者
B．收受者
C．傳輸媒介
D．業(yè)主
15．The sender of project information is not responsible for making the information:
A．Complex
B．Understandable
C．Complete
D．Clear
項目信息的發(fā)送者是不負(fù)責(zé)于使信息:
A．復(fù)雜
B．可理解
C．完全
D．清楚
16．A project manager sends the electrical engineer an e-mail message asking her to prepare a detailed technical report per some instructions given in the e-mail．A week later, the electrical engineer’s department manager visits the project manager to complain that his engineer had spent 45 hours preparing the 80-page report．The project manager indicates that he thought the report would be only 4 pages long．The problem here is one of:
A．Lack of feedback
B．Too many instructions C．Too much communication
D．Lack of trust
A 項目經(jīng)理發(fā)送給電子工程師一個電子郵件信息,要求她準(zhǔn)備一份詳細(xì)的技術(shù)報告,并在
電子郵件中附注了某些說明一周后電子工程師所在部門的經(jīng)理拜訪項目經(jīng)理以抱怨道: 該電子工程師已經(jīng)花費了45 小時做出80頁的報告項目經(jīng)理指出: 他認(rèn)為報告只需要有 4 頁長這里的問題是:
A．缺乏反饋
B．指令太多
C．溝通太多
D．缺乏信任
17．A line manager possesses information, which the project team needs, but withholds the information．This is a type of:
A．Confrontation
B．Information filtering
C．Region of influence
D．Communication power base
產(chǎn)品經(jīng)理有項目團(tuán)隊所需要的信息, 但是隱瞞住該信息這是一種:
A．正面對抗
B．信息過濾
C．影響區(qū)域
D．基本溝通力
18．For communication to occur, there must be all but one of the following:
A．Two or more people involved
B．A trusting climate
C．The transmitting of information
D．A verbal or non-verbal message
要進(jìn)行溝通,必定會出現(xiàn)所有下列事項,除了:
A．二或更多的人參與
B．信任的氣氛
C．信息的傳送
D．言語或非言語的信息
19．In order for the project manager to fully and effectively respond to a stakeholder’s personal concerns or grievances, it may be necessary to:
A．Ask for a written description of the problem and submit it through the project office
B．Schedule a discussion with that stakeholder ’s manager
C．Establish clearer lines of communication with that stakeholder
D．Involve the project sponsor as an arbitrator
為了使項目經(jīng)理完全而且有效地回應(yīng)項目利害相關(guān)者的個人擔(dān)憂或委屈可能有必要:
A．要求對問題的書面描述,并且經(jīng)過項目辦公室來遞交
B．安排與項目利害相關(guān)方的經(jīng)理進(jìn)行討論
C．與項目利害相關(guān)者建立更清楚的溝通聯(lián)系
D．讓項目業(yè)主作為一個仲裁人
20．Administrative closure includes all of the following except:
A．Project acceptance
B．Contract closeout
C．Project archives
D．Lessons learned
管理收尾包括所有下列事項,除了:
A．項目驗收
B．合同清算
C．項目文件檔案
D．經(jīng)驗教訓(xùn)學(xué)習(xí)
參考答案：
1、DDABC BABCC
11、BAABA ABBCB
A．Free upward flow
B．Free horizontal flow
C．Unrestricted communication flow
D．The project manager’s ability to make use of his/her unofficial relationships with stakeholders 在項目或一個組織內(nèi)部建立一個非正式的溝通網(wǎng)絡(luò)是通過:
A．向上自由流
B．水平自由流
C．不受限制的交流
D．項目經(jīng)理利用其與項目利害相關(guān)者的非正式的關(guān)系的能力
2．For every project situation, several methods usually exist for effective communication to take place．Which of the following is least likely to be used for explaining to the team the project planning guidelines?
A．Project office memo
B．Project office directive
C．Project team meeting
D．Formal report
對于每個項目情形通常有幾種有效的溝通方法可以進(jìn)行在向團(tuán)隊解釋項目計劃編制指導(dǎo)方針時,下列哪一項最不可能被運用?
A．項目辦公室備忘錄
B．項目辦公室指示
C．項目團(tuán)隊會議
D．正式的報告
3．A project manager, who is trying to communicate accurately to the team, should understand and use:
A．A language appropriate to the needs of the stakeholders
B．The language of the project manager
C．Non-verbal methods
D．Written memos
A 項目經(jīng)理正在嘗試與團(tuán)隊進(jìn)行準(zhǔn)確的溝通,應(yīng)該了解并使用:
A．符合項目利害相關(guān)者需要的適當(dāng)?shù)恼Z言
B．項目經(jīng)理的語言
C．非言語方式
D．書面?zhèn)渫?BR> 4．The project proceeded successfully until the customer asked for additional work not included in the contract．At that point the project team began to make changes to the specifications, delivery date, and schedule．What communication device should the project manager have demanded before any work was modified?
A．Meeting with the sponsor
B．Formal, written correspondence with the customer
C．Memo from the customer
D．Memo to the customer
正當(dāng)項目順利進(jìn)行時,客戶突然要求做沒有包括在合同中的額外的工作這時項目團(tuán)隊開始對規(guī)格, 交貨日期和進(jìn)度來作些變更在調(diào)整進(jìn)行任何工作之前, 項目經(jīng)理應(yīng)該需要獲得什么溝通工具?
A．與業(yè)主的會議
B．與客戶的正式的書面溝通
C．來自客戶的備忘錄
D．發(fā)給客戶的備忘錄
5．Project managers who are available to answer questions, provide guidance when needed, and generally do not interfere with day-to-day activities have a(n) ____________ managerial and communicating style．
A．Autocratic
B．Conciliatory
C．Facilitative
D．Judicial
項目經(jīng)理能隨時回答問題,若需要時提供指導(dǎo),并且通常不干預(yù)日常的活動,其是_______ 管理的和溝通風(fēng)格
A．專制式
B．安撫式
C．促進(jìn)式
D．法制式
6．If a project manager emphasizes those areas where he is in agreement with the functional manager and down plays other conflicts, the project manager can be said to be using which of the following to address the conflict:
A．Withdrawal
B．Smoothing
C．Compromising
D．Confrontation
如果一個項目經(jīng)理強(qiáng)調(diào)與職能經(jīng)理一致的方面,淡化其它沖突,則說明項目經(jīng)理運用了下列哪一方式來對待處理矛盾沖突:
A．回避
B．協(xié)商處理
C．妥協(xié)處理
D．正面對抗
7．The degree to which project team members can successfully communicate with the project manager depends primarily upon:
A．How effectively the project manager establishes relationships with the team
B．The project manager ’s level in the organizational hierarchy
C．The size and nature of the project
D．The project manager ’s salary and age
項目團(tuán)隊成員能與項目經(jīng)理成功溝通的程度主要地取決于:
A．項目經(jīng)理如何有效地與團(tuán)隊建立關(guān)系
B．項目經(jīng)理在組織層級中的地位
C．項目的規(guī)模和性質(zhì)
D．項目經(jīng)理的薪水和年齡
8．Project communication management is best described as conducting or supervising _________．
A．The way we listen
B．The way we speak
C．The way we feel
D．The exchange of project information
項目溝通管理可以最適當(dāng)?shù)孛枋鰹橐龑?dǎo)或監(jiān)督 _________．
A．我們傾聽的方式
B．我們說的方式
C．我們感覺的方式
D．項目信息的交換
9．If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume that:
A．The message was understood
B．The message was not understood
C．The message may or not have been understood
D．The information was not appropriate
如果一個項目經(jīng)理向下屬傳達(dá)了一個口述的信息, 并且下屬沒有說話就離開走了項目經(jīng)理應(yīng)該假定:
A．信息被理解了
B．信息沒被理解
C．信息可能被理解
D．信息不適當(dāng)
10．The project manager who allows and supports group discussions and decision-making is called a (n) _______ manager．
A．Autocratic
B．Ethical
C．Conciliatory
D．Delegating
允許并且?guī)椭С謭F(tuán)隊進(jìn)行討論和決策的項目經(jīng)理人被稱為_______經(jīng)理
A．專制式
B．倫理式
C．安撫式
D．授權(quán)式
11．Team meetings are intended to allow information giving, receiving, and listening to take place．In order to ensure that team meetings are effective, the project manager would:
A．Insist on a very tight agenda with no deviation
B．Be ready to confront an overly verbal member
C．Assign roles and responsibilities before decision-making
D．Never agree on follow-up or accountability dates
團(tuán)隊會議想要進(jìn)行信息的發(fā)出接收,和傾聽為了確保團(tuán)隊會議有效, 項目經(jīng)理會:
A．堅持非常緊湊的無偏差的議程
B．準(zhǔn)備好應(yīng)付處理講話過多的成員
C．在決策之前安排好角色和責(zé)任
D．不遵守進(jìn)度控制或責(zé)任日期
12．The major reason why a project manager should use written instead of oral communication is:
A．Documentation
B．Feedback
C．Cost
D．Barrier elimination
項目經(jīng)理應(yīng)該使用書面的而不是口頭的溝通的主要理由是:
A．文件記錄
B．反饋
C．成本
D．消除障礙
13．How do the project manager and the project team select which communications technology to use to transfer information among project stakeholders?
A．They analyze the team member ’s experience and expertise B．They determine the critical path for the project
C．They don’t analyze the anticipated project environment
D．They determine if they are on track using earned value
項目經(jīng)理和項目團(tuán)隊如何以及選擇運用哪一溝通技術(shù),以便在項目利害相關(guān)者之間交流信息?
A．他們分析團(tuán)隊成員的經(jīng)驗和專長
B．他們決定項目的關(guān)鍵路線
C．他們不分析所預(yù)料到的項目環(huán)境
D．使用掙值分析, 他們決定是否進(jìn)展順利
14．To ensure effective project team communication, the message should be oriented to the ______．
A．Initiator
B．Receiver
C．Medium
D．Sponsor
為了確保項目團(tuán)隊有效的溝通, 信息應(yīng)該被導(dǎo)向到 ______．
A．始發(fā)者
B．收受者
C．傳輸媒介
D．業(yè)主
15．The sender of project information is not responsible for making the information:
A．Complex
B．Understandable
C．Complete
D．Clear
項目信息的發(fā)送者是不負(fù)責(zé)于使信息:
A．復(fù)雜
B．可理解
C．完全
D．清楚
16．A project manager sends the electrical engineer an e-mail message asking her to prepare a detailed technical report per some instructions given in the e-mail．A week later, the electrical engineer’s department manager visits the project manager to complain that his engineer had spent 45 hours preparing the 80-page report．The project manager indicates that he thought the report would be only 4 pages long．The problem here is one of:
A．Lack of feedback
B．Too many instructions C．Too much communication
D．Lack of trust
A 項目經(jīng)理發(fā)送給電子工程師一個電子郵件信息,要求她準(zhǔn)備一份詳細(xì)的技術(shù)報告,并在
電子郵件中附注了某些說明一周后電子工程師所在部門的經(jīng)理拜訪項目經(jīng)理以抱怨道: 該電子工程師已經(jīng)花費了45 小時做出80頁的報告項目經(jīng)理指出: 他認(rèn)為報告只需要有 4 頁長這里的問題是:
A．缺乏反饋
B．指令太多
C．溝通太多
D．缺乏信任
17．A line manager possesses information, which the project team needs, but withholds the information．This is a type of:
A．Confrontation
B．Information filtering
C．Region of influence
D．Communication power base
產(chǎn)品經(jīng)理有項目團(tuán)隊所需要的信息, 但是隱瞞住該信息這是一種:
A．正面對抗
B．信息過濾
C．影響區(qū)域
D．基本溝通力
18．For communication to occur, there must be all but one of the following:
A．Two or more people involved
B．A trusting climate
C．The transmitting of information
D．A verbal or non-verbal message
要進(jìn)行溝通,必定會出現(xiàn)所有下列事項,除了:
A．二或更多的人參與
B．信任的氣氛
C．信息的傳送
D．言語或非言語的信息
19．In order for the project manager to fully and effectively respond to a stakeholder’s personal concerns or grievances, it may be necessary to:
A．Ask for a written description of the problem and submit it through the project office
B．Schedule a discussion with that stakeholder ’s manager
C．Establish clearer lines of communication with that stakeholder
D．Involve the project sponsor as an arbitrator
為了使項目經(jīng)理完全而且有效地回應(yīng)項目利害相關(guān)者的個人擔(dān)憂或委屈可能有必要:
A．要求對問題的書面描述,并且經(jīng)過項目辦公室來遞交
B．安排與項目利害相關(guān)方的經(jīng)理進(jìn)行討論
C．與項目利害相關(guān)者建立更清楚的溝通聯(lián)系
D．讓項目業(yè)主作為一個仲裁人
20．Administrative closure includes all of the following except:
A．Project acceptance
B．Contract closeout
C．Project archives
D．Lessons learned
管理收尾包括所有下列事項,除了:
A．項目驗收
B．合同清算
C．項目文件檔案
D．經(jīng)驗教訓(xùn)學(xué)習(xí)
參考答案：
1、DDABC BABCC
11、BAABA ABBCB