At the bank， Amber must wait for another client before it is his turn. Then she gets some general account information before being directed to the right place for opening a new account.
Clerk：Good afternoon， Miss. What can I do for you？
Lady：Could you give me my account balance. My account number is…
Clerk：Just a moment， please （enters the account number into the computer） Your name？
Lady：Barbara Winters.
Clerk：Here is your balance （hands her a computer printout）
Lady：Thank you. I want to make a withdrawal of $150.
Clerk：（fills in a withdrawal slip， gives it to the lady to sign， processes the withdrawal， and gives her the money） Here you go， Miss.
Lady：Thank you （she leaves， and now its Amber's turn）
Amber：Hello， I'd like to open an account， please.
Clerk：Yes， Miss . Would you like to open a savings account or a checking account？
Amber：Just a savings account for now. Can you tell me how much interest my money will earn？
Clerk：The current rate is 4.5%. You'll have to go to the Customer Service desk to apply for a new account， Miss （points to the Customer Service counter）
Amber：I see. Thank you.
到了銀行，必須先等前一個(gè)客戶辦理完了才輪到Amber.在開戶頭之前她又問了一些有關(guān)這方面的常識(shí)。
Clerk：下午好，小姐。我能為您效勞嗎？
Lady：你能幫我查一下我的賬戶嗎？我的賬號(hào)是……
Clerk：請(qǐng)稍等一下。（將賬號(hào)輸入電腦）請(qǐng)問您的名字？
Lady：Barbara Winters.
Clerk：這是您的余額。（遞給她一張電腦打出來的條）
Lady：謝謝。我想取150美元。
Clerk：（填一個(gè)存款單，讓那位女士簽名，手續(xù)完了后把錢給她）可以了，小姐。
Lady：謝謝。（她走了，現(xiàn)在該輪到Amber了）
Amber：你好，我想開個(gè)戶頭。
Clerk：好的，小姐。你想開現(xiàn)金戶頭還是支票戶頭？
Amber：目前我只要一個(gè)一般戶頭。你能告訴我利息是多少嗎？
Clerk：小姐，現(xiàn)在的利率是4.5%.你得去服務(wù)臺(tái)申請(qǐng)一個(gè)新戶頭。（指著服務(wù)臺(tái)）
Amber：我知道了。謝謝。
Clerk：Good afternoon， Miss. What can I do for you？
Lady：Could you give me my account balance. My account number is…
Clerk：Just a moment， please （enters the account number into the computer） Your name？
Lady：Barbara Winters.
Clerk：Here is your balance （hands her a computer printout）
Lady：Thank you. I want to make a withdrawal of $150.
Clerk：（fills in a withdrawal slip， gives it to the lady to sign， processes the withdrawal， and gives her the money） Here you go， Miss.
Lady：Thank you （she leaves， and now its Amber's turn）
Amber：Hello， I'd like to open an account， please.
Clerk：Yes， Miss . Would you like to open a savings account or a checking account？
Amber：Just a savings account for now. Can you tell me how much interest my money will earn？
Clerk：The current rate is 4.5%. You'll have to go to the Customer Service desk to apply for a new account， Miss （points to the Customer Service counter）
Amber：I see. Thank you.
到了銀行，必須先等前一個(gè)客戶辦理完了才輪到Amber.在開戶頭之前她又問了一些有關(guān)這方面的常識(shí)。
Clerk：下午好，小姐。我能為您效勞嗎？
Lady：你能幫我查一下我的賬戶嗎？我的賬號(hào)是……
Clerk：請(qǐng)稍等一下。（將賬號(hào)輸入電腦）請(qǐng)問您的名字？
Lady：Barbara Winters.
Clerk：這是您的余額。（遞給她一張電腦打出來的條）
Lady：謝謝。我想取150美元。
Clerk：（填一個(gè)存款單，讓那位女士簽名，手續(xù)完了后把錢給她）可以了，小姐。
Lady：謝謝。（她走了，現(xiàn)在該輪到Amber了）
Amber：你好，我想開個(gè)戶頭。
Clerk：好的，小姐。你想開現(xiàn)金戶頭還是支票戶頭？
Amber：目前我只要一個(gè)一般戶頭。你能告訴我利息是多少嗎？
Clerk：小姐，現(xiàn)在的利率是4.5%.你得去服務(wù)臺(tái)申請(qǐng)一個(gè)新戶頭。（指著服務(wù)臺(tái)）
Amber：我知道了。謝謝。