【對話8：打電話更正賬單錯誤】
Hello. Can I help you?
I need to talk with someone about my bill.
Okay. Hold on the line. James will be with you in just a moment.
Thanks.
Hi, this is James in customer sevice. What can I do for you?
Hi, James. The bill I received yesterday for my home cable TV service is wrong.
What’s your account number?
200508.
Okay. The reqular monthly charge should be $65.
Right. But yesterday I got a bill for $85.
The cable TV company charged you an extra $20 because of your late payments for the last two months.
Oh, I see. Thanks.
No problem.
您好。我能幫您什么？
是關(guān)于我的賬單的問題。
好的。請稍等。詹姆斯會來解決您的問題。
謝謝。
您好，我是客戶服務部的詹姆斯。我能為您做什么？
你好，詹姆斯。昨天我收到了有線電視的賬單，但是賬單有錯誤。
您的賬號是什么？
200508.
每月的費用應該是65美元。
對的，但是賬單上是85美元。
有線電視公司額外收了您20美元，是因為您前兩個月的賬單付晚了。
哦，是這樣啊。謝謝。
不必客氣。