1.打電話必備第一句：自我介紹
經(jīng)典表達：
Hello, this is XXX from human resource. May I speak to XXX?
你好，我是人力資源部的XXX。請問XXX在嗎？
舉一反三：
Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?
Hello. It’s XXX from ABC Company. Is XXX here?
2.打電話必備第二句：說明來電原因
經(jīng)典表達：
I’m calling in regards to the order XXX made 3 days ago.
我打電話來是為了問一下關(guān)于XXX三天前下的訂單的情況。
舉一反三：
I’m calling to the annual report.
I’m calling about the contract.
3.打電話必備第三句：Ta什么時候回來？
經(jīng)典表達：
When can I expect him back?
他大概什么時候會回來？
舉一反三：
When will he be back?
When would be a good time to reach him?
When will she be available to take my call?
4.打電話必備第四句：我能留個口信嗎？
經(jīng)典表達：
May I leave a message for him?
我能給他留個口信嗎？
舉一反三：
Could you please connect me to his voice mail?
I think I’ll leave a message.
5.打電話必備第五句：請Ta給我回電好嗎？
經(jīng)典表達：
Please tell him/her that XXX called and have him/her return my call.
請告訴他/她XXX打過電話，讓他/她給我回電。
舉一反三：
Please let XXX know I called and have him/her call me back ASAP.
Could you tell XXX to ring me back?
6.打電話必備第六句：我再打過來吧。
經(jīng)典表達：
I’ll call again later.
我再打過來吧。
舉一反三：
I’ll ring back later.