A I have a complaint to make. I've just been badly treated by a rude maid.
我要投訴。一個無理的服務(wù)員剛才對我很粗暴。
B Well,we are sorry to hear that.May I have your name and room number? We will deal with the matter right now.
很抱歉。能告訴我您的姓名和房間號嗎？我們會立刻處理這件事情。
A Ted．room 2012.
泰德，房間號是2012。
B Mr. Ted, I have to apologize for that and I assure you it won't happy again.
泰德先生，我們對剛才的事情向您道歉，我向您保證這樣的事情不會再發(fā)生了。