化解客戶抱怨

字號(hào):


    A Hello, Is this EYG computers?
    喂, 這里是EYG電腦公司嗎?
    B Yeas, It is. Sewen jes speaking. How can I help?
    是的,我是Sewen jes。有什么我可以為你服務(wù)?
    A Actually, I'm calling to complain about your service. The computer I bought last week is fauilty.
    實(shí)際上,我是打電話抱怨你們的產(chǎn)品的。我上星期買的電腦是假次品。
    B Oh, I'm sorry to hear that, sir. What exactly is problem?
    噢,先生,真是抱歉。是什么問題呢?
    A Well, basicly,It doesn't work. It doesn't even start properly.
    這個(gè)嘛,基本上根本不能用,連開機(jī)都有問題。
    B Oh, dear! I'll do whatever I can.
    噢,天哪!我會(huì)盡量幫你處理.