A：Hello. Can I help you?您好。我能幫您什么?
B：I need to talk with someone about my bill.是關(guān)于我的賬單的問題。
A：Okay. Hold on the line. James will be with you in just a moment.好的。請稍等。詹姆斯會來解決您的問題。
B：Thanks.謝謝。
A：Hi, this is James in customer sevice. What can I do for you?您好，我是客戶服務(wù)部的詹姆斯。我能為您做什么?
B：Hi, James. The bill I received yesterday for my home cable TV service is wrong.你好，詹姆斯。昨天我收到了有線電視的賬單，但是賬單有錯誤。
A：What’s your account number?您的賬號是什么?
B：200508.200508.
A：Okay. The regular monthly charge should be $65.每月的費用應(yīng)該是65美元。
B：Right. But yesterday I got a bill for $85.對的，但是賬單上是85美元。
A：The cable TV company charged you an extra $20 because of your late payments for the last two months.有線電視公司額外收了您20美元，是因為您前兩個月的賬單付晚了。
B：Oh, I see. Thanks.哦，是這樣啊。謝謝。