大家對于托?？荚嚥恢朗窃趺蠢斫獾模强荚嚨某蓴≌娴年P(guān)系到很多事情，和出國留學網(wǎng)小編一起來看看2018年1月27日托?？荚嚶犃C經(jīng)預(yù)測，希望能給大家一些幫助。
2018年1月27日托?？荚嚶犃C經(jīng)預(yù)測之真題測練(部分內(nèi)容)：
題目：
1. What is the lecture mainly about?
A. The most common causes of service failures
B. Effective strategies for preventing service failures
C. The importance of having a plan to address service failures
D. Ways in which different industries respond to service failures
2. Why does the professor talk about a car rental agency?
A. To demonstrate the importance of employee training
B. To introduce the concept of service recovery
C. To point out that most service failures are within a company's control
D. To point out that it is costly to implement a service recovery plan
3. Why does the student mention his experience at a hotel in Chicago?
A. To show how complaints about a negative experience can hurt a business
B. To illustrate a surprising result of a successful service recovery
C. To give an example of an ineffective service recovery
D. To stress the importance of preventive maintenance in the hotel industry
4. What is the professor’s opinion of the service recovery paradox?
A. It should not be relied on as a way to increase customer loyalty.
B. It does not produce long-lasting benefits for the service provider.
C. It is more common in the hotel industry than in other service industries.
D. It can only be beneficial if the customer is not aware of the original failure.
5. What point does the professor make when she mentions a fast-food restaurant?
A. Service failures should be analyzed from the service provider's perspective.
B. A customer’s reaction to a service failure can vary under different circumstances.
C. It is important for service managers to identify the source of a service failure.
D. Some service industries are more vulnerable than others to service failures.
6. Why does the professor say this:
A. To review the main points of the lecture
B. To suggest topics for the students’ next research assignment
C. To indicate possible reasons why negative word of mouth is damaging to businesses
D. To specify where research is needed to better understand service recovery
2018年1月27日托?？荚嚶犃C經(jīng)預(yù)測之背景知識和詞匯(部分內(nèi)容)：
圖書館場景：
| 場景特點： | 一是學生發(fā)生在圖書館的事情；二是學生和圖書管理員或者書店人員的對話。 |
| 常見套路： | （1）學生發(fā)生在圖書館的事情 學生在圖書館復(fù)印文件 圖書館裝修對學生影響 抱怨圖書館太吵/不干凈 （2）學生和圖書管理員的對話 管理員對某本書的評價 管理員幫忙查找書籍 （3）借書、還書 逾期/欠費/賬戶注銷/他人正在使用而無法借書 要借的書沒有，提供幾種途徑 退書出現(xiàn)損壞 |
| 場景詞匯： | check out；renew（續(xù)借）；check；library card；late；mixed up；request；overdue（過期的）；suspend（延緩，推遲）；privilege（特權(quán)，基本權(quán)利）；facilities；reference room；reference material；dictionary；bibliography（參考書）；literature guide；telephone book；periodical（期刊）；room；newspaper；magazine；academic journal（學報，學術(shù)期刊）；current issue（現(xiàn)刊）；older issue；card catalog（卡片目錄）；listed by title；by author and by topic；call number（圖書編目號碼）；return；shelves；check out；reserve book（庫存書，不能外借）；over nigh use；secondhand bookstore；inscription；front cover；signature；poetry book；paperback section；exit gate；reserve；additional copy；librarian圖書管理員，inter-library圖書館間；video library；錄像圖書館；reference room 閱覽室；the reference stacks書庫；the front desk前臺；loan counter借書處；loan period借書期限；paperback平裝本；the rare books珍藏書籍；front cover書的封面；index索引；literature guide導(dǎo)讀；database數(shù)據(jù)庫；published and unpublished data出版未出版數(shù)據(jù)庫；store credit商店退款，賒賬購物；retreat退書 |
以上是2018年1月27日托福考試聽力機經(jīng)預(yù)測的部分內(nèi)容