馬上就是春節(jié)了，要出國(guó)旅游，但還不知道該怎么跟服務(wù)員溝通，那就拿出這份手冊(cè)惡補(bǔ)一下吧~下面出國(guó)留學(xué)網(wǎng)來(lái)說(shuō)說(shuō)2018出國(guó)旅游常用英語(yǔ)口語(yǔ)錦集。
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前廳服務(wù)基本對(duì)話
1、預(yù)訂房間
?查看有無(wú)空房：
A: I need a room for three days from May 2 to May 4. Do you have any vacant(spare)room?
我想訂一個(gè)房間，5月2號(hào)到4號(hào)，請(qǐng)問(wèn)你們還有空房嗎?
B: Please wait a moment. I will check it.
請(qǐng)稍等，我查一下有沒(méi)有空房。
I'm sorry, sir. We are fully booked on that day.
對(duì)不起，先生，我們那天的房間已經(jīng)訂滿。
Yes，sir.We have some spare room for you.
先生，我們有空余房間可以預(yù)定。
?房間要求：
A：I'd like to book a room on next monday evening.
我想訂一個(gè)下周一入住的房間。
B: What kind of room would you like, sir?
先生，您需要什么樣的房間?
B：I'd like a suite with an ocean view, please.
我想要一個(gè)可以看到海景的套房。
【同類(lèi)回答】：
I’d like to book a single/double room with a bath/shower.
我想訂一個(gè)有浴缸/淋浴的單人間/雙人間。
?詢問(wèn)姓名：
A: Can I have your name, please?
現(xiàn)在我能問(wèn)一下您的名字嗎?
B: My name Is John Deep.
我叫John Deep。
A:Could you spell it for me?
您能拼一下嗎?
B:That is J-o-h-n D-e-e-p.
J-o-h-n D-e-e-p。
2、更改預(yù)訂
A: I'd like to change my reservation for March 19. My name is Mary Chang.
我想更改預(yù)訂在3月19日來(lái)住的房間，我叫張瑪麗。
B: Yes, Miss Chang. What seems to be theproblem?
哦，張小姐。有什么問(wèn)題嗎?
A：I'd like to changethe date to March 20, and make that for two singles, not one.
我想把3月19日改為3月20日，并且要兩間單人房，而不是一間。
B：Very well. That canbe arranged.
沒(méi)問(wèn)題，這件事就交給我辦好了。
3、取消預(yù)訂
A:Room Reservations. What can I do for you?
客房預(yù)訂處。我可以幫您做什么呢?
B:Yes. I’d like to cancel a reservation, for the travel schedule has been changed.是這樣的。我想取消已經(jīng)預(yù)訂的房間，因?yàn)槁糜斡?jì)劃有所改變。
A: Fine, we will cancel it. 好的我們會(huì)取消的。
B: Thanks. 謝謝
4、入住酒店
A：Hi, I would like tocheck in.
我要入住。
B：Do you have areservation?
您有預(yù)訂嗎?
A：Yes, my name isSteven Smith. I have a reservation from October 2nd to October 6th.
是的，我叫史蒂文·史密斯，預(yù)訂了10月2日到10日的房間。
B: Yes, Steven Smith. It's for a singleroom with a bath. Is that right?
請(qǐng)稍等。是的，史蒂文·史密斯。您訂的是帶浴室的單人間，對(duì)吧?
A：Yes, that'sright.
是的。
B：Could you fill outthis registration form, please?
史密斯先生，現(xiàn)在請(qǐng)您填一下這個(gè)登記表格好嗎?
A:Sure.
好的。
B： Here is the key toyour room. It's on the 6th floor, room 609. if you have any problem please call room service.
這是您房間的鑰匙。您的房間在6樓，609房間。有問(wèn)題請(qǐng)撥客房服務(wù)電話。
A：Thank you.
謝謝
5、要求換房
A: This is Bell. I'm in Room 908. Can youchange the room for me?
It's too noisy.
我叫貝爾，住在908號(hào)房間。能給我換個(gè)房間嗎?這兒太吵了。
B: I do apologize Sir. We'll manage it, butwe don't have any spare room today. Could you wait till tomorrow? Some guestwill be leaving tomorrow morning. There'll be some rooms for you to choosefrom.
沒(méi)問(wèn)題，先生。我們會(huì)盡力辦到，但是今天我們沒(méi)有空余房間。您能等到明天嗎?明天早上一些客人會(huì)退房。會(huì)有一些房間任您挑選的。
A：All right.
好的。
6、退房結(jié)賬
A: I'd like to check out. Can I pay my billhere?
我今天退房，我可以現(xiàn)在結(jié)賬嗎?
B：Yes, please. Here'syour bill. Would you like pay by card or cash?
好的，這是您的賬單。您刷卡還是付現(xiàn)金?
A: By card.
刷卡
B: OK. May I have your card?
請(qǐng)把卡給我。
A: Here you are.
給你。
B: Please sign here.
請(qǐng)簽名。
7、寄存行李
A: Can I leave my baggage here?
我這里可以寄存行李嗎?
B: Yes. How many pieces of baggage do you want toleave?
可以，您有幾件行李要寄存?
A: Two suitcases.
兩個(gè)手提箱。
B: How long do you want us to keep them?
您要存多久?
A: I'll take them out no later than 16:00.
在 16點(diǎn)前取。
B: Are there any dangerous goods or any fragile articles in your baggage?
您的行李中有危險(xiǎn)物品嗎?
A: No, there aren't any dangerous goods or any fragile articles. How much do I have to pay?
沒(méi)有危險(xiǎn)品和易碎品。我需要付多少錢(qián)?
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客房服務(wù)基本對(duì)話
1、房間太暗，要求換燈
A: Good evening. What can I do for you?
晩上好，我能為您做些什么?
B: Yes. The light in this room is too dim.Please get me a brighter one.
是的。這房間里的燈光太暗了。請(qǐng)紿我換個(gè)亮點(diǎn)的。
A: Certainly. Do you mind if I move yourthings?
當(dāng)然可以。我動(dòng)一下您的東西可以嗎?
B:Oh, no. Go ahead.
哦，可以，你動(dòng)吧。
A:Thank you...How is the light now?
謝謝……現(xiàn)在怎么樣?
B:It's much better now. Thank you.
比原來(lái)亮多了，謝謝。
2、叫醒服務(wù)
A:Room service，how can I help?
您好客房服務(wù)，有什么需要為您服務(wù)的?
B: I need a wake-up call tomorrow at 7:30.
請(qǐng)明天早上6點(diǎn)半用電話叫醒我。
A: Sure. What's your room number，please?
可以，您的房間號(hào)碼是多少?
B:It’s 6001.
6001
3、把自己鎖門(mén)外了
A：Reception. May Ihelp you?
這里是服務(wù)臺(tái)，我可以幫上什么忙嗎?
B：Yes. I locked myselfout. May I borrow a duplicate key for Room 201?
是的。我把自己鎖在門(mén)外了。我可以借一把20l號(hào)房的備用鑰匙嗎?
A：Certainly. Where areyou now?
沒(méi)問(wèn)題，您現(xiàn)在在哪兒呢?
B：I'm right outside myroom.
就在我房間外面。
A：OK. Please waitwhere you are. I'll send someone up to help you.
好的，您就在那兒等一下，我會(huì)派人上樓去幫助你。
4、請(qǐng)求加床
A：May I have an extra bed put in my room tonight? A friend is coming tovisit.
請(qǐng)問(wèn)今晩我的房間里能否附加一張床?有一位朋友來(lái)訪。
B：I'll check to see if we have one available.
讓我檢查一下是否有一張空床。
…
B:Yes, we have aextra bed. However we will have to charge you RMB100 extra for the additional bed, is that OK?
是的，我們現(xiàn)在有多余的床，但是將會(huì)收您100元加床費(fèi)，可以么?
A: OK, I see. Could you help me send it to my room? It’s 6001.
好的我知道了請(qǐng)把它送到我的房間，6001.
B: Sure, we willsend it as soon as possible... Here’s the extra bed. Where would you like it?
沒(méi)問(wèn)題，我們會(huì)盡快為您送達(dá)...這是附加的床，請(qǐng)問(wèn)要放在哪里?
A: Over there bythe window.
請(qǐng)放在那邊窗戶旁邊。
B: Okay.
好的。
5、借蚊香
A: Room service, what can I help?
客房服務(wù)，有什么需要幫助的么?
B: Could you send me some electrical mosquito incense? I can't sleep well.
能幫我送點(diǎn)蚊香么?我睡不好。
A：Sure，what's your room number please?
好的，您的房間號(hào)是?
B：It’s 6001.
6001
6、洗衣服務(wù)
A: I'd like to ask for the laundry service.
麻煩你替我把衣服拿去洗一下。
B: Well, just put your stuff in the laundrybag and put it outside your room.
好的，請(qǐng)把衣服放到洗衣袋內(nèi)，然后把洗衣袋放到門(mén)外。
7、干洗衣服
A： Guest RoomServices. Can I help you?
房務(wù)部。要我?guī)兔?
B： Hello.I have adress that needs dry cleaning. I spit some wine on it and I needto wear it thisevening.
喂，是的。我有一件衣服需要干洗。我把酒濺在衣服上了，可是我今晚要穿的。
【同類(lèi)問(wèn)句】：
I have some shirts that need laundering,and I'd like my suit pressed.
我有幾件衣服要洗，我的西服也需要熨一下。
A: We can have it dry cleaned and back toyou in one hour. Is that early madam?
我們可以干洗，一小時(shí)后給您送去。那樣來(lái)得及嗎，夫人?
B: Oh yes, we're not leaving until 7:30.
噢，來(lái)得及。我們7點(diǎn)半才走。
A: I'll send someone up in the next fiveminutes to pick up the dress madam.
5分鐘之內(nèi)我派人來(lái)取衣服，夫人。
8、打掃房間
A：I'd like to have myroom cleaned. Would you please send a maid here right now?
我想請(qǐng)人打掃下我的房間,能叫個(gè)服務(wù)員過(guò)來(lái)嗎?
B：OK. Someone will bethere right away.
好的，馬上就到。
A：Thank you.
謝謝。
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